Comments on: FedEx Sucks http://www.werty.net/2007/03/fedex-sucks.html "1 Part Professional, 2 Parts Crazy" Fri, 12 Mar 2010 08:00:49 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Eric Post http://www.werty.net/2007/03/fedex-sucks.html/comment-page-1#comment-144191 Eric Post Fri, 17 Jul 2009 19:02:34 +0000 http://www.werty.net/2007/03/fedex-sucks.html#comment-144191 This is why you NEVER buy anything online unless you use a credit (not debit) card. There are special rules for credit cards and you can always do a charge back. A lot of shippers confuse insurance. Insurance covers THEM not you. If something is damaged and the shipper tells you to handle it, you tell them, "No, insurance protects you not me. You refund my money, and YOU file the insurance." If not simply dispute the charge. It's the sellers obligation to see to it that you get the package. As for the guy with the tickets, you might also want to call the box office, something similar happened to me, and I showed up at the box office with the warped tickets. They asked for ID and reprinted the ticket. This is why you NEVER buy anything online unless you use a credit (not debit) card. There are special rules for credit cards and you can always do a charge back.

A lot of shippers confuse insurance. Insurance covers THEM not you. If something is damaged and the shipper tells you to handle it, you tell them, "No, insurance protects you not me. You refund my money, and YOU file the insurance."

If not simply dispute the charge. It's the sellers obligation to see to it that you get the package.

As for the guy with the tickets, you might also want to call the box office, something similar happened to me, and I showed up at the box office with the warped tickets. They asked for ID and reprinted the ticket.

]]> By: FEDEX SUCK!!! 3 time they Fu#K up http://www.werty.net/2007/03/fedex-sucks.html/comment-page-1#comment-143982 FEDEX SUCK!!! 3 time they Fu#K up Thu, 23 Apr 2009 07:41:30 +0000 http://www.werty.net/2007/03/fedex-sucks.html#comment-143982 One day I was getting a package from FEDEX it never came. I check online delivered to some one that don’t even live in the area. They must have delivered it to some one walking by my door. I never see that item again. an other time I will was waiting for a package. When I came home from work and I check online and it said delivered. I still did not got my package. So I knock on every body door and nothing. One guy came out of his house almost getting ready to fight me because I knock on his door asking about a package. Then I call, they said there is some thing wrong with the FEDEX computer. Great!!! They said it had gone back to the sender and an other time I came home to find my neighbor kids play with my package. What the F*CK!!!!! And my other package on the floor in the office were any body can take and it take two different FEDEX Driver to delivery two small package in one day. So I call them and they said if your don’t home they will give your package to your neighbor or office with out you knowing about it. One day I was getting a package from FEDEX it never came. I check online delivered to some one that don’t even live in the area. They must have delivered it to some one walking by my door. I never see that item again. an other time I will was waiting for a package. When I came home from work and I check online and it said delivered. I still did not got my package. So I knock on every body door and nothing. One guy came out of his house almost getting ready to fight me because I knock on his door asking about a package. Then I call, they said there is some thing wrong with the FEDEX computer. Great!!! They said it had gone back to the sender and an other time I came home to find my neighbor kids play with my package. What the F*CK!!!!! And my other package on the floor in the office were any body can take and it take two different FEDEX Driver to delivery two small package in one day. So I call them and they said if your don’t home they will give your package to your neighbor or office with out you knowing about it.

]]> By: bonbon http://www.werty.net/2007/03/fedex-sucks.html/comment-page-1#comment-143528 bonbon Sun, 19 Apr 2009 02:18:37 +0000 http://www.werty.net/2007/03/fedex-sucks.html#comment-143528 Some people are just trying to do they're job...why am I even reading this stuff!! What a bunch of winebags... Some people are just trying to do they're job…why am I even reading this stuff!! What a bunch of winebags…

]]> By: Oh Canada? — Werty http://www.werty.net/2007/03/fedex-sucks.html/comment-page-1#comment-140616 Oh Canada? — Werty Mon, 23 Mar 2009 21:23:26 +0000 http://www.werty.net/2007/03/fedex-sucks.html#comment-140616 [...] I got home I see that FedEx sucks as well. Share and [...] [...] I got home I see that FedEx sucks as well. Share and [...]

]]> By: noobs4us http://www.werty.net/2007/03/fedex-sucks.html/comment-page-1#comment-140494 noobs4us Wed, 18 Mar 2009 15:21:28 +0000 http://www.werty.net/2007/03/fedex-sucks.html#comment-140494 Reading up on this, I see both sides of the story. I felt compelled to whine about some experiences with Fed ex and UPS, and USPS. In my honest Opinion. I mainly buy computers, electronics devices online to save on tax and shipping. I have had a few stomped boxes from UPS, but the products were ok. (Some were hardrives ,knock on wood for future purchases) Fed-ex usually will ship to me form Calif, Montana , between 7-10 business days and boxes in good condition .( not too bad, but I'm spoiled by newegg and their NJ facility and UPS - i get things on average in 2 days.) USPS usually takes the longest, and their mailing centers are like the DMV .Good luck to the consumers, and sanity of the "good" workers. If anything changes to put me over the edge "I'll be back"...I Reading up on this, I see both sides of the story. I felt compelled to whine about some experiences with Fed ex and UPS, and USPS. In my honest Opinion.
I mainly buy computers, electronics devices online to save on tax and shipping.
I have had a few stomped boxes from UPS, but the products were ok. (Some were hardrives ,knock on wood for future purchases) Fed-ex usually will ship to me form Calif, Montana , between 7-10 business days and boxes in good condition .( not too bad, but I'm spoiled by newegg and their NJ facility and UPS – i get things on average in 2 days.) USPS usually takes the longest, and their mailing centers are like the DMV .Good luck to the consumers, and sanity of the "good" workers. If anything changes to put me over the edge "I'll be back"…I

]]> By: Nicole Gay http://www.werty.net/2007/03/fedex-sucks.html/comment-page-1#comment-140477 Nicole Gay Mon, 16 Mar 2009 20:00:02 +0000 http://www.werty.net/2007/03/fedex-sucks.html#comment-140477 Fedex pisses me off! First those stupid morons tell me to leave a note for the driver even though signature service is not requested and then the stupid driver won't leave it at the inside stairwell of my apartment. I just hate Fedex. They are worse than the post office. Fedex pisses me off! First those stupid morons tell me to leave a note for the driver even though signature service is not requested and then the stupid driver won't leave it at the inside stairwell of my apartment. I just hate Fedex. They are worse than the post office.

]]> By: Debbie http://www.werty.net/2007/03/fedex-sucks.html/comment-page-1#comment-140407 Debbie Wed, 04 Mar 2009 18:45:19 +0000 http://www.werty.net/2007/03/fedex-sucks.html#comment-140407 no really - Fed Ex Sucks I recently had a large but not heavy box delivered by fed ex - they thoughtfully left it in the rain - visible to the street - under the mail boxes at the apartment building I live in - and I was home at the time about 20 feet away. The thoughtful driver left the "door tag" under the box. Thank god that did not get wet! Recently I placed an order for art supplies to come to CA from IL... They used this wonderful Fed Ex system that delivers to the local post office and USPS takes over from there... oh wonderful! So I filled out the shipping information and in the field for Special Delivery Instructions - I typed "Please bring to apartment 8 I am always there! Do not leave by mail boxes. When I checked the tracking number and saw the package had "been "delivered" I got concerned - I have had many conversations with the post office and the vendor and in frustration decided to send a nasty gram to Fed ex - poking around the site a chat box pops up - "How can I help you?" So- I typed in my story.... A FedEx representative will be right with you... You have been connected to Chris . Chris : Thank you for using FedEx.com Sales Chat. I'll be happy to assist you. Please allow me a few moments to review your inquiry and gather the necessary information so that I may better assist you today. Chris : Good afternoon Debbie. I do apologize for any inconvenience that you have encountered with the shipping process. How can I assist you today? Me: I was looking for a way to provide feedback on lousy service Chris : I'll be happy to transfer our chat session to an available Customer Service Chat Representative Debbie. One moment please. Chris has left the session. Please wait while we find an agent from the Domestic department to assist you. You have been connected to Julie . Julie : Hello Debbie - I am going to briefly read your chat transcript, so I can better assist you. Me: okay Julie : I am so sorry, do you have the tracking number for the Smartpost package? That is where the post office delivers the package. Me: Date Shipped: 2/16/09 Amount Charged : 221.68 Tracking ID XXXXXXXXXXXX Julie : That is showing on the USPS website, that the local post office delivered that on 2-23-09 Me: Customer service at Blick Art materials called the local post office who told them the package was delivered to this address on February 23 at 3:55. I was here all day - no package... none since Julie : I am sorry, we gave the post office the package on 2-21-09 , if you did not receive it you need to contact the shipper, we only had the address for your local post office not the final destination of the package Debbie Mitchell: My feeling is that fed ex should be aware that this service is broken - and with the other experience of a large (but not heavy) box being left in the rain in a place visible to the street with a door hanger tag on it - when the doors are right there and people are present is silly Julie : I am so sorry that happened. Debbie Mitchell: me too I used to use fed ex and we are now insisting on vendors shipping with UPS Debbie Mitchell: Just thought someone might want to know - I have wasted enough time and money on this at this point. Julie : Thank you for using FedEx.com Chat, Debbie. I hope you have a better day. Thank you for using fedex.com chat, you may now close this window. Your session has ended. You may now close this window. Well - I feel all better now! UPS is MUCH better! How is it that UPS can find the door and Fed Ex can not? And try tracking anything with the post office - oh my what a team fedex and the post office! When it really really has to be there - use UPS! no really – Fed Ex Sucks

I recently had a large but not heavy box delivered by fed ex – they thoughtfully left it in the rain – visible to the street – under the mail boxes at the apartment building I live in – and I was home at the time about 20 feet away. The thoughtful driver left the "door tag" under the box. Thank god that did not get wet!

Recently I placed an order for art supplies to come to CA from IL… They used this wonderful Fed Ex system that delivers to the local post office and USPS takes over from there… oh wonderful!
So I filled out the shipping information and in the field for Special Delivery Instructions – I typed "Please bring to apartment 8 I am always there! Do not leave by mail boxes.

When I checked the tracking number and saw the package had "been "delivered" I got concerned – I have had many conversations with the post office and the vendor and in frustration decided to send a nasty gram to Fed ex – poking around the site a chat box pops up – "How can I help you?"
So- I typed in my story….
A FedEx representative will be right with you…
You have been connected to Chris .
Chris : Thank you for using FedEx.com Sales Chat. I'll be happy to assist you. Please allow me a few moments to review your inquiry and gather the necessary information so that I may better assist you today.

Chris : Good afternoon Debbie. I do apologize for any inconvenience that you have encountered with the shipping process. How can I assist you today?
Me: I was looking for a way to provide feedback on lousy service
Chris : I'll be happy to transfer our chat session to an available Customer Service Chat Representative Debbie. One moment please.
Chris has left the session.
Please wait while we find an agent from the Domestic department to assist you.
You have been connected to Julie .
Julie : Hello Debbie – I am going to briefly read your chat transcript, so I can better assist you.
Me: okay
Julie : I am so sorry, do you have the tracking number for the Smartpost package? That is where the post office delivers the package.
Me: Date Shipped: 2/16/09
Amount Charged : 221.68
Tracking ID
XXXXXXXXXXXX
Julie : That is showing on the USPS website, that the local post office delivered that on 2-23-09
Me: Customer service at Blick Art materials called the local post office who told them the package was delivered to this address on February 23 at 3:55. I was here all day – no package… none since
Julie : I am sorry, we gave the post office the package on 2-21-09 , if you did not receive it you need to contact the shipper, we only had the address for your local post office not the final destination of the package
Debbie Mitchell: My feeling is that fed ex should be aware that this service is broken – and with the other experience of a large (but not heavy) box being left in the rain in a place visible to the street with a door hanger tag on it – when the doors are right there and people are present is silly
Julie : I am so sorry that happened.
Debbie Mitchell: me too I used to use fed ex and we are now insisting on vendors shipping with UPS
Debbie Mitchell: Just thought someone might want to know – I have wasted enough time and money on this at this point.
Julie : Thank you for using FedEx.com Chat, Debbie. I hope you have a better day.
Thank you for using fedex.com chat, you may now close this window.
Your session has ended. You may now close this window.

Well – I feel all better now!
UPS is MUCH better!
How is it that UPS can find the door and Fed Ex can not?
And try tracking anything with the post office – oh my what a team fedex and the post office!
When it really really has to be there – use UPS!

]]> By: Jason http://www.werty.net/2007/03/fedex-sucks.html/comment-page-1#comment-139443 Jason Sun, 28 Dec 2008 07:32:05 +0000 http://www.werty.net/2007/03/fedex-sucks.html#comment-139443 I recently experienced something with FedEx and do not know how to proceed. I ordered some 600$ tickets from my usual website and FedEx always delivers 2 days after. The envelope specifically indicates :"Attention FedEx courier: Signature required. This package cannot be released without obtaining a signature." But the courier left it in front of my door on the ground. A day later I find this soggy envelope full of melting snow on my porch.. I quickly bring it inside and check the condition of my tickets which are made of a thin cardboard and they are totally ruined!! I am beyond angry so I call customer service and they simply tell me that someone will call me back. Does anyone know if they are obligated to reimburse me?? I kept the envelope and whats left of one ticket as well as my receipt for the purchase.. I recently experienced something with FedEx and do not know how to proceed. I ordered some 600$ tickets from my usual website and FedEx always delivers 2 days after. The envelope specifically indicates :"Attention FedEx courier: Signature required. This package cannot be released without obtaining a signature." But the courier left it in front of my door on the ground. A day later I find this soggy envelope full of melting snow on my porch.. I quickly bring it inside and check the condition of my tickets which are made of a thin cardboard and they are totally ruined!! I am beyond angry so I call customer service and they simply tell me that someone will call me back. Does anyone know if they are obligated to reimburse me?? I kept the envelope and whats left of one ticket as well as my receipt for the purchase..

]]> By: jason http://www.werty.net/2007/03/fedex-sucks.html/comment-page-1#comment-139422 jason Tue, 16 Dec 2008 17:27:22 +0000 http://www.werty.net/2007/03/fedex-sucks.html#comment-139422 correction on my last post thats a transportation charge and fuelcharge correction on my last post thats a transportation charge and fuelcharge

]]> By: jason http://www.werty.net/2007/03/fedex-sucks.html/comment-page-1#comment-139421 jason Tue, 16 Dec 2008 17:04:06 +0000 http://www.werty.net/2007/03/fedex-sucks.html#comment-139421 fedex sucks.. last dec.2 i shipped international economy a digital camera they charged me $110 canadian for it i dont mind that .. but now its december 16 i received a bill from fedex in the mail asking me to pay $124 canadian for fuel surcharges..if iknow about this 124 $ fuelcharge i was not going to ship the package . this piss me off bigtime .. i tried calling the 1800 number but the people transfer me 3 times and got put on hold for a long time ...this is my first time using fedex and this will be the last ... what a bad experience.. fedex sucks.. last dec.2 i shipped international economy a digital camera
they charged me $110 canadian for it i dont mind that .. but now its december 16 i received a bill from fedex in the mail asking me to pay $124 canadian for fuel surcharges..if iknow about this 124 $ fuelcharge i was not going to ship the package . this piss me off bigtime .. i tried calling the 1800 number but the people transfer me 3 times and got put on hold for a long time …this is my first time using fedex and this will be the last … what a bad experience..

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