Comments on: Dell Does not Suck – Why I Love Dell

By: werty

werty — Tue, 08 Dec 2009 22:59:10 +0000

Paul, a similar thing happened to me in the last year. I started a new company and needed a new laptop for it… of course I went to dell. They said it would be ready with 7-9 days or something like that. Then that time period went by and they rolled it back another week. Figured I could wait. Then that week went by and they tried it again. So I called them, got the run around and finally canceled the order.

Between that and the way their warranties are now handled, I now avoid doing business with them.

By: Paul Carruthers

Paul Carruthers — Tue, 08 Dec 2009 11:08:37 +0000

I also thought Dell were great when we purchased around 5 systems (apart from the first which was delayed)

If only you had the experience I‘ve had with dell over the last several days.

I paid for an order of a PSU, which was critical to the running of our small business, to be delivered sooner (3-4 working days). The order doesnt arrive, in fact it seems to have sat and waited at the Depot/Hub since the first day it was dispatched (5 days ago) and they simply say it’s not thier issue and to wait for phone call off the courier.

Date Time Location Activity
04/12/09 12:14 WWI – HINCKLEY ORDER COMPLETE IN HUB.
04/12/09 12:14 WWI – HINCKLEY FIRST BOX SCANNED INTO HUB.
03/12/09 14:21 WAALWIJK ORDER DISPATCHED FROM HUB.
03/12/09 14:21 WAALWIJK FIRST BOX SCANNED OUT OF HUB.
02/12/09 20:51 WAALWIJK MERGE ITEMS PICKED.
02/12/09 19:30 EMF DEPARTED MANU.FACILITY

Today is 08/12/09

- In total I’ve had nearly three HOURS of waiting and being transferred on the phone
- I’ve had the phone put down on me THREE TIMES
- I’ve had two completely different responses, the first saying it was thier issue and they were going to find out what was wrong – CLICK phone goes dead. The next person saying it wasn’t thier issue (I have her name)
- I’ve simply pointed the fact to them that if they see my track and trace on the item, it has not moved for 5 days even though it’s on a 3-4 working days delivery – I asked if this seems strange and to look into it.

It’s been a week since my order and I have absolultely no idea when I will receive it, if someone is going to contact me, or if I should spend another 3 hours calling Dell again.

Paul Carruthers
paul@resike.co.uk
paul at resike dot co dot uk

By: dellsucks

dellsucks — Sat, 13 Jun 2009 21:50:42 +0000

What? What? Dell Blows? Who are we kidding here. What's next? A post praising how much you all love the gourmet taste of Ramen Noodles?

The only machine worth Praising is a MAC.

Eat it…

By: jason

jason — Wed, 27 May 2009 18:53:35 +0000

well then just wait till you get tech support
and there customer care they are worst they just dont want to take the calls so they pass you to another department and they suck ballls

By: Kali

Kali — Wed, 22 Apr 2009 01:21:19 +0000

I ordered a Studio XPS 1340 laptop last Friday evening via Dell's website, and I called Dell customer service on Mondayto confirm that my order had gone through (I saw an "N/A" in the billing and shipping fields of my confirmation-email link, and I just wanted to make sure that the order had been processed). The guy I spoke to was incredibly friendly and polite, and he offered to expedite my shipping at no cost to me, even though I hadn't requested a shipping upgrade. It turned out that the production process was already in the final stages, though, so the order was already virtually expedited–another point for Dell! My customer-service rep also said that he would track my order through production and to let him know if I needed anything else, and I received a follow-up email after the call ended. I have never had a more pleasant customer-service experience, and I am more than impressed with Dell's efforts in this area. I've tried to find a way to rate this somewhere on Dell's website or on an external ratings website, but I can't find any such forum.

Knowing that Dell values its customers and is committed to treating them well makes me feel completely at ease with my purchase. I wish I could thank my customer-service rep for making my ordering process such a smooth–even pleasant–experience. I highly recommend ordering from Dell!

By: Amy

Amy — Thu, 04 Dec 2008 23:10:45 +0000

I like Dell so far because they have the guts to offer Linux systems. http://www.dell.com/linux leads to their Linux section. Kudos to Dell for offering an alternative OS to Vistrash.

By: Thomas C

Thomas C — Mon, 10 Mar 2008 20:15:51 +0000

Been 6 years with your products and would not move.

By: cathy

cathy — Tue, 05 Feb 2008 19:41:03 +0000

i love dell, i m an employee of dell n dell is such a lovely company, its beautiful.. n the cx service which dell gives is the best,

By: Dany

Dany — Thu, 13 Dec 2007 15:34:02 +0000

I'm one of the Dell technical support and I really appreciate to read to this story, usually, the customer that I get over the phone have trouble with their Dell, the 98% of happy customer never call me to tell me… Dell service is super, continue your good job… Maybe I'm going to get one call like this at christmas, Dell is open 24/7, I'll be here!

By: Another Reason I Love Dell » werty dot net 4.0

Another Reason I Love Dell » werty dot net 4.0 — Sat, 21 Apr 2007 23:33:11 +0000

[...] Read more about my obsession with Dell. [...]