Is your iPod Broken? iPod Reset Instructions

June 10, 2004 · 1,154 comments

in 2004,Tips & Pointers,Werty

So I was using my ipod at work today, a song come on that i did not want to hear and I hit the next button. Well my ipod locked up and just froze.

Anyhow i searched google on "how to reset an ipod 40gb" and came up with nothing but crap answers, then finally found the apple manuals:

To reset iPod mini, iPod mini (Second Generation), iPod photo, and iPod (Click Wheel)

Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)

Press and hold the Menu and Select(center button) buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.
Tip: If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button (center button) is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.

If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep.

Reset Apple iPhone instructions
Turn iPhone off and turn it on again. Press and hold the Sleep/Wake button on top of iPhone for a few seconds until a red slider appears, then slide the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.

Reset iPod Touch Screen (instructions coming soon)

Reset Click Wheel Ipod (newer ipods including resetting an ipod video)
1. Flip the Hold switch on and off and make sure it ends up no longer on hold.
2. Press and hold the Menu and Select buttons (center Button) until the Apple logo appears (may take 5-11 seconds, and you may need to repeat this step)

If this not work for you try plugging your ipod into computer or wall power.

Resetting iPod (with dock connector)
Most problems with iPod can be solved by resetting it.
To reset iPod:
1 Connect iPod to a power outlet using the iPod Power Adapter.
2 Toggle the Hold switch on and off (set it to Hold, then turn it off again).
3 Press and hold the Play/Pause and Menu buttons for at least 5 seconds, until the
Apple logo appears.

If Your iPod Won't Turn On or Respond
* Make sure the Hold switch is off.
* If you're using the iPod Remote, make sure the remotes Hold switch is off.
* If that doesn't work, connect iPod to the iPod Power Adapter and connect the
adapter to a working electrical outlet. Your iPod battery may need to be recharged.
* If that doesn't work, your iPod may need to be reset (see above).

Resetting iPod (with out dock connector)
If that doesn't work, your iPod may need to be reset.While the iPod
is connected to power, press and hold the Play and Menu buttons
for at least 5 seconds, until the Apple logo appears.

Resetting iPod mini
Most problems with iPod mini can be solved by resetting iPod mini.
To reset iPod mini:
1 Connect iPod mini to a power outlet using the iPod Power Adapter.
2 Toggle the Hold switch on and off (set it to Hold, then turn it off again).
3 Press and hold the Menu and Select (center) buttons for at least 6 seconds, until the
Apple logo appears.
If Your iPod mini Won't Turn On or Respond
* Make sure the Hold switch is off.
* If you're using the iPod Remote, make sure the remote's Hold switch is off.
* If that doesn't work, connect iPod mini to the power adapter and connect the
adapter to a working electrical outlet. Your battery may need to be recharged.
* If that doesn't work, your iPod mini may need to be reset (see above).

Reset Ipod Shuffle
1. Unplug iPod shuffle if it is connected to your computer.
2. Switch the shuffle off (you cannot see the green stripe).
3. Wait 5 seconds.
4. Move the switch to either play or shuffle (green stripe would be visible)

Here is a link to the official apple website about resetting your ipod.

And to the people that report the following icons on your iPod screen:
* A sad looking ipod face with explamation
* an exclamation point on a folder
* an exclamation point on a battery
* a disk with a variety of icons, including magnifying glass, x, arrow and exclamation mark
* apple logo
* do not disconnect
* power adapter plugging into the wall

I have not seen many of these, but it may be due to me having a 3rd generation iPod, if you see any of these icons on your ipod check out this article from apple summarizing them.

I also have found a site that shows you some advanced (void the warranty) tricks to try and fixing your iPod problems, involving opening them up to fix the hard drive. Try these at your own risk.

Remember you are not alone when your ipod freezes. Best of luck resetting your ipod and thanks for leaving your comments!

{ 3 trackbacks }

Update and Top Searches this week » werty dot net 4.0
03.05.06 at 5:26 pm
Who Else Wants an Unlocked iPhone?
07.12.07 at 3:59 pm
Stephen’s Personal Blog » Blog Archive » iPod Mini Reset Instructions
12.21.07 at 1:19 pm

{ 1151 comments… read them below or add one }

1 Scott K 01.27.05 at 4:21 pm

Thank you, thank you, thank you!

I just experienced my first ipod mini 'hang' and your instructions on what do do were right-on.

Thanks for fixing what was looking to be a bad day.

2 hmdvd2005 02.01.05 at 12:10 pm

I have a mini ipod and i cant reset it, as the bloody thing has no way i can see to be opened or unscrewed i cant do anything, when i try to charge it, nothing happens, tried to reset, still nothing….what can i do?

3 Anonymous 02.05.05 at 3:58 am

My friend had the same problem. His warranty was over so he did not want to bother sending it in or anything. It sucked for him and he will never buy another ipod again.

I would check to see if you are still covered and if so send it in.

4 Anonymous 02.05.05 at 1:10 pm

my ipod completely blanked out, had no way of getting in! when i had finished cursing the good name of Apple computers, i tried your reset technique and it switched straight back on!! thank you!!

5 Anonymous 02.13.05 at 3:54 pm

My headphone remote stopped working altogether. The headphones worked but not the remote. After getting another remote sent out (I was under warranty) It didn't work either. I stumbled on your site, tried the reset you suggested and hey presto! it started working again. I guess I keep forgetting that the i-pod is just a real cut-down computer. Just because its an apple doesn't mean that it won't crash.

6 Anonymous 02.17.05 at 2:07 pm

helpp this did not work for me… my ipod is still stuck on american idiot and I did everything you told me to do ahhh ipod come back ;{

7 Anonymous 02.19.05 at 8:12 am

Thanks! That worked like a gem! (Especially after looking everywhere for my warranty and falling short!). Appreciate the advise!

8 Anonymous 02.21.05 at 9:47 pm

Or you can do nothing (if you don't have a charger connected) because when the iPod freezes it is invariably accessing the hard drive, and the battery will soon become discharged. When you recharge the battery later the iPod will boot-up and you'll be fine. Don't panic.

9 Anonymous 02.27.05 at 8:13 pm

Hmm… well i tried to reset it and no luck what so ever. I went to upload more songs to my iPod from my comp and it died. Its stuck on the Do no Disconnect screen and its making a noise like its booting up and then makes a clicking noise and keeps doing it over and over and over… :'( WHYYYYyY?!

10 Anonymous 03.01.05 at 3:52 pm

I've had my ipod mini for 3 months, then i was listining to a song. It kept skipping and i was like….an Iopd mini is not supposed to skip. Then it got stuck on that same song and it wouldn't do anything.THANK-YOU!!! The reset thingee worked….

11 Anonymous 03.02.05 at 3:33 am

It did work for me !!!! Not in the first attempt but in the second!!! Many thanks.

And I did not loose any of the data inside. The funny thing is that the battery appears to be totally charged!!!

12 Anonymous 03.02.05 at 3:33 am

It did work for me !!!! Not in the first attempt but in the second!!! Many thanks.

And I did not loose any of the data inside. The funny thing is that the battery appears to be totally charged!!!

13 Anonymous 03.03.05 at 7:56 pm

Thank you for the help! I wasn't sure whether or not I would be able to revive my iPod.

14 Gabbo 03.05.05 at 6:43 pm

Fantastic! thank you! my iPod U2 special edition locked up whilst I was jogging today. yours was the first site I googled and the iPod mini instructions worked a treat for reseting it. Thanks a bundle!

15 Anonymous 03.09.05 at 7:22 am

Whoa, the reset procedure sure brought my iPod Mini back into XP.


Jesper, DK

16 Anonymous 03.14.05 at 10:36 pm

HELP!!! my ipod keeps shutting off and im sure theres no battery so i go to charge it up and nothing happens just a battery symbol shows up then i try reseting it and it will charge for about 2.2 seconds and then just shut off again! PLEASE HELP !!!!

17 Anonymous 03.21.05 at 10:18 am

I wonder why it need to be connected to the power supply but anyway you are a great help and saved my 3G ipod from a "do not disconnect" stuck on screen hang

18 Anonymous 03.22.05 at 7:55 pm

My ipod is freezing all the time annonymously. It started this a while ago and all of the ways to reset an ipod work, but do not stop the freezing. I need to know another way to reset an ipod, i dont care if it gets rid of my costum settings or songs. PLEASE HELP ME!!!

19 Anonymous 03.25.05 at 11:23 pm

The reset instructions worked for me…I just wish I had found them before I threw the ipod against the wall…any advice on fixing a cracked screen?

20 Sarah 03.29.05 at 11:42 pm


your instructions were perfect and now i dont hate apple anymore! i was about ready to throw the damned (although pink and pretty) thing against the wall!

21 Anonymous 03.30.05 at 8:01 pm


22 Anonymous 04.06.05 at 3:57 am

With your help I just managed to 'save' an iPod mini for a beautfiul woman i know… now she says she loves me… :)

23 Anonymous 04.08.05 at 2:43 pm


RE: you are an idiot. apple's site is a clusterfuck of marketing crap. this site is much easier to get to the info you need.

24 Anonymous 04.11.05 at 1:01 pm

Thanks for the instructions. Oh yeah and as far as the idiot that wrote that noone needs to look for this site, well you most deffinitelly did if you ended up posting here so piss off.

These instructions should have been in the manual and NOT on Apple's site. After all people read manuals and then do looking for techincal support.

25 Anonymous 04.14.05 at 7:18 pm

They ARE in the manual, you dipwad.

26 Anonymous 04.18.05 at 4:25 pm

Using the Menu button and the Play/pause button did nothing for me. Using the Menu button and the center button reset it w/o any problems.

27 iscariota 04.22.05 at 6:44 am

Wow… "reset ipod" on google returns your blog on pos #1!!!! Great! … by the way, thank you :-)

28 Anonymous 04.24.05 at 1:15 pm

FYI on the clickwheel iPod its the Menu & Select buttons at the same time.

There is a nice little movie at apples site.

Thanks for atleast pointing me in the right direction.

29 Anonymous 04.24.05 at 10:28 pm

if for some reason this page gets ranked #1 in Google when you search for reset iPod, could you do everyone a favour and be bit more specific in which instructions apply to which iPods?

I have an iPod with a dock connector, a 4th gen (click-wheel) but the first paragraph of instructions do not apply to it.

Or else link to Apple's instructions:


30 Anonymous 04.25.05 at 3:20 pm

Same here, on a Green Mini, had to hold down MENU and center button at same time for five seconds.

Took three tries for some reason.

Hooray, music for the way home after all!


31 Anonymous 04.25.05 at 7:42 pm

my ipod does not work i have tryed to fix it non of the fricken buttons work

32 Anonymous 05.03.05 at 4:12 pm

tanks alot u saved my ipod

33 Anonymous 05.05.05 at 9:20 pm

It is still stuck, even after the reset.


34 Anonymous 05.07.05 at 4:29 am

thankyou thankyou thankyou. I was about to throw it through the window.

35 Anonymous 05.07.05 at 5:43 am

The menu button on my ipod 20 won't work. The songs wil play and stuff, but if I want to go back to look through the other playlists, the menu button refuses to work. What do I do?!?

36 Anonymous 05.07.05 at 12:11 pm

Hi, thank you so much for writing on how to fix the Ipod Mini. It proved very useful, thank you very much.

Thanks JJ

P.S Would you mind if I put a link to your information on my website?

37 Anonymous 05.09.05 at 1:41 am

I get a frowning iPod and that is exactly how I feel about them now. Peice of *$!# I will never buy another one ever again and am starting to regret not getting the Creative Zen MP3 player.

38 Anonymous 05.10.05 at 3:43 pm

Who knew it colud be SO easy 😉

Thanks for the article.

39 Anonymous 05.11.05 at 6:06 pm


40 Anonymous 05.11.05 at 10:57 pm

worked like a charm! & as for the guy calling evryone idiots-why waste my time at apple's site? they made this constantly malfunctioning thing in the first place

41 Sam 05.12.05 at 2:35 pm

Thank you SO much! When my iPod mini wouldnt turn on or charge I thought I'd killed it! You're reset instructions are great. Thanks again!

42 Anonymous 05.15.05 at 9:19 pm

OMG i got my i pod for christmas i thought i broke and i have been searching for eight hours! This fixed it God offically love you.
Thank You are an Angel!!!
I Luv You!!!

43 Anonymous 05.15.05 at 10:36 pm

Thank you very much!It took all of two seconds and you explained it very simply for people like me…the ones who always seem to have the copy machine break when they use it..weird things happen when I touch computers so it's no surprise that only a few days after geeting my ipod that I would "destroy". You are the best!

44 Anonymous 05.18.05 at 10:16 pm

Thank you! Thank you! My iPod froze and your tip saved me a lot of time.

45 Anonymous 05.20.05 at 4:09 pm

I just froze up. Search google search and you came right up. Instructions worked first time! Thanks

46 Anonymous 05.20.05 at 8:04 pm

Thank you very much.
Very clear instructions perfect solution. Good work.

47 Anonymous 05.21.05 at 8:51 pm

Thank you so much! When my Ipod wouldn't respond I thought it was done for. I searched the apple site but it was taking quite to look through all of the purchase opportunities to find actual help. These instructions helped so much and were easy to find! Thank you :)

48 Anonymous 05.28.05 at 6:54 pm

thanx y'all, holding the menu + the middle button worked fine and reset my ipod mini after a screen freeze!

49 Anonymous 05.29.05 at 5:07 am

I dropped my ipod down the toilet and thought i'd just lost all of that money but the ressetting instructions worked… thank you sooo much!!!

50 Anonymous 05.29.05 at 7:59 pm

My friends Mini just froze in my hand, this never happens with my 4th Generation 20GB model.

This was a life saver, i didnt want her mad at me =)

51 Anonymous 05.30.05 at 10:20 am

thank you so much

52 Anonymous 05.30.05 at 6:45 pm

thank you thank you thank you thank you.

53 Xi 06.03.05 at 6:57 am

I was so scared when it froze and the hd started making weird sounds. Your instructions worked perfectly. You're a lifesaver ^__^

54 Anonymous 06.03.05 at 9:50 pm

Can anyone help me? I have the mini and the menu button will not work. I've tried resetting it a dozen times and the menu button worked about 2 times. When I go to the "extras" menu, i cannot go back to the original menu by pressing "menu" again. I have to reset it to get back. Can anyone help me so I won't have to reset it every time I wanna play a song or "sleep" to music?

55 Anonymous 06.04.05 at 6:02 pm


56 Anonymous 06.04.05 at 6:03 pm

THankyou!!!!!!!! that worked so well!!!!! at first i thought i was going to lose all of my songs when i reset it but then i read someones comment who said that none of the songs were lost

57 Meeki 06.04.05 at 6:12 pm

*sigh* i am saved! THANK YOU! your info worked so well! i do admit that it is just as easy to go to apples but this site had what other people said! one of my main worries about resetting was that i was going to lose all of the data but someones comment told me otherwise so i decided to give the reset a try!

58 Anonymous 06.14.05 at 8:32 am

My ipod mini want reset its stuck on the same screen where i was playing a game, I pressed the play/pause button and it just stopped…PLEASE HELP ME

59 Anonymous 06.15.05 at 10:11 am

I had my Ipod mini plugged into my laptop as i was updating a playlist, and i needed to charge it, i have only had it a day, i looked at the screen and the apple logo was on, and it was stuck, i tried to reset it and it is doing nothing, when i plug it back into my laptop it just makes a weird clicking noise!!! any ideas?

60 Drew 06.17.05 at 11:07 am

Thank you so much my friend called and woke me up and said i need to reset my ipod and i thought i was never gonna go back to sleap but i found your site and got to go bak to bed thanks a bunch

61 Joshua 06.17.05 at 11:36 pm

Thanks, Worked a charm!

62 Anonymous 06.19.05 at 12:15 am

My Ipod is stuck in japanese mode.. And resetting didn't help. How do i get back in english??

63 Anonymous 06.21.05 at 7:42 pm

whee!! THANK YOU — worked great! none of my songs got deleted either 😛

64 Anonymous 06.22.05 at 3:29 pm

Thank you! My iPod is just one month old and I experienced my first hang. You were the first match I tried on Google, and it worked!

65 Anonymous 06.22.05 at 3:31 pm

Thank you for your help….
Lights went out while updating and the iPod just froze…..


66 Matt E. 06.23.05 at 9:18 am

This site was a godsend for me today. I've had my iPod mini since Xmas and haven't had a problem until today.

I took my iPod off the dock this morning and it was completely locked.

As I was off to work I did not have time to look for the manual. I figured I just google it or go to apple's site when I got to work.

To all those ppl who say that this site is for retards and idiots, realize that some may not have access to their user manuals. As far searching apple's site, I find it rather interesting that this site was first on the google list. I don't see an entry for Apple.

67 Anonymous 06.23.05 at 6:27 pm

THANK YOU!!!!!!!!! My ipod locked up on me at work and I didn't have my manual. You saved my evening!

68 Anonymous 06.28.05 at 10:27 pm

Just wanted to thank you for having the presense of mind to create a webpage to help out all of us stuck out here in purgatory.
I'm on my third iPod and as far as I can remember this is the first encounter I've experienced with it freezing. In reference to the comment posted by Matt E., I want to reiterate the point he made in regard to searching Google for an entry detailing the resetting procedure for an iPod rather than going straight to Apple's homepage. Apple is a phenomenally designed and managed company. That said, they lack substance on their site. It is far too difficult to find what you're looking for if you don't have infinite patience. It is too generally categorized to be quick. However, I will always remain faithful to Apple and iPod.
As a side note, I would like to say that the vast majority of iPod defects can be linked to mistreatment. iPods are miniature computers that are EXTREMELY delicate. I strongly suggest saving up your little allowances and splurging on a very tough protective iPod case. It will save you a great deal of time and frustration should you drop your iPod.

69 Anonymous 07.15.05 at 8:57 am

I can afford to reset my iPod 4th Gen(cllickwheel)I need my iPod now. Cmoe up with a better solution and i might buy it otherwise get stuffed!

70 septuagint 07.16.05 at 11:00 pm

Thanks for the page. Yeah, I knew it couldn't be dead, it just seemed like a quality product. Found you on my first google.

I don't think they are as delicate as you think, anonymous. I keep mine in my leg pocket and it slams all kinds of stuff and still manages to play the Doobie Brothers. Of course I never installed the Doobie Brothers on it, but that is totally ir-elephant to what I'm talking about…

71 Anonymous 07.17.05 at 4:27 am

you god 😛

72 Anonymous 07.17.05 at 7:34 pm

Thanks. I didn't have the manual here and was glad to find your page.

73 Lee 07.23.05 at 1:43 pm

i have a 40 gig ipod and i upload all the songs in a friends computer, and when i installed in my computer it erased all the music! so i had to put back the music again, and now i travel and i have another computer, what i should do so when im installing it doesnt reset, erase all the music? pleeeeeeeeeeease help me grazie

74 Anonymous 07.26.05 at 1:08 am

I used your steps to reset my ipod and stuff, but then after I reset it, and it went to the apple logo.. what do you do next?
What buttons do you press to make it turn on?

75 Anonymous 07.26.05 at 11:29 am


76 pretzel 07.27.05 at 9:11 am

Wow it's amazing to me that since the post back in January that folks are still needing to reset their frozen iPods six months later.

Thanks for saving my lil' pink mini. I thought she was done for.

77 Anonymous 07.28.05 at 5:21 am


78 Anonymous 07.29.05 at 2:10 am

Just about to go on holiday, and i get a lock-up. a quick google and here i am with a fully-functioning ipod. thank-you :)

79 Anonymous 07.29.05 at 12:29 pm

Thanks ever so much. Mine has been freezing a bit recently. Now I can stop it without having to wait hours for the battery to die. Thanks again!!

80 pennellsny 07.30.05 at 11:15 am

My ipod click wheel is frozen in the locked position. I have toggled the lock switch – held it on a flat surface while pressing menu and play, then menu and select. I have repeated this process several times plugged in to wall, plugged into computer (Mac ibook) not plugged in. I have updated my ipod. Finally I restored the ipod. Oh and I did let the battery run out completely. It does charge and the computer recognizes it and the restore was successful but no matter what I do I can't unlock it. I was even able to load music back in but I can't unlock it.

81 Queen Simerah 08.01.05 at 7:33 pm

It Really Works!! Quick and Easy. I didn't think it would but I placed it on a flat surface and pressed the menu and select after playing with the hold button (I did this twice). It Works now. Thanks!!
I hate reading manuals:)

82 Anonymous 08.01.05 at 7:51 pm

Thank you so much for this! =D

83 Anonymous 08.01.05 at 8:01 pm

Thank you so much!!

You just saved my life (and about 500 dollars)

84 Anonymous 08.02.05 at 7:44 pm

big thanks!
it kinda sux that my ipod mini hang up on the first day of use, hope it will not come again

85 Anonymous 08.05.05 at 8:42 pm

thank you so much!! I thought that I was going to have to face my father in one of his "I'm too drunk to give a f**k about your problems" but b/c of you, well, you just saved my arse from something that could have been terrible! THANKS!! *hugs*

86 Anonymous 08.07.05 at 6:51 pm

just today my ipod froze on me on my way home from church. so at first i thought okay, God is punishing me because I wasn`t really paying attention to the sermon. but then after i did the whole reset thing {i found that info in the intructions manual, BTW} and it would just go back to the apple logo everytime, or it would have this folder with a warning sign next to it…probably meaning a corruption of some sort. so…as of right now i`m letting the battery die-out…and hopefully it will recharge normally like it always has. but this is the first time it hasn`t resetted. the whole freezing thing has happened a couple times before, and i knew what to do already at the time. so this happens and i`m totally scared because my dad may get mad because he spent about $500.00 or so. oopsie. soo…can anyone PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE HELP!?!?!? or else i`m a dead-girl typing. ahhhhh. so if anyone has had the same situation happen to them please help…? yeah…? thankss!

87 Anonymous 08.09.05 at 1:33 pm

Yes – I'd like to concur with some of my fellow iPod mini mates. I too had to press the menu and the CENTER button before it worked for me.

Cheers from across the pond.

88 tokyo goat 08.10.05 at 6:46 pm

thanks. just got through my first hang as well. cheers for the guidance.


89 Alex 08.17.05 at 5:05 am

It worked!!!!! i was goin crazy without it. ur a fucking Legend!!!!

90 Anonymous 08.21.05 at 9:21 pm

I've tried to follow the reset instructions but that will not work. Any suggestions on how I can get it to reset?

91 Anonymous 08.23.05 at 5:34 pm

Thank you :) Thank you :) THANK YOU!!!

92 Anonymous 08.25.05 at 1:20 pm

Thanks! very helpful! speaking of google, you're the first link up now! Grats! and thanks again for posting this handy factoid

93 Kristen 08.27.05 at 10:31 am

the problem my mini has is not fixed my the reset technique. it's worked in the past but when it froze mid song and i reset it, the apple logo appeared and then the folder with the exclamation point….as someone before said. i tried going into windows explorer and opening the ipod updater to either update the software or restore to the orignal factory setting but my computer isn't recognizing my ipod and is saying 'cannot mount ipod.' i've tried everything i've seen online and most of it doesn't work even the slightest bit. please help.

94 tara d 08.28.05 at 8:06 pm

I was so bummed when my relatively new IPod crapped out after only six months' use. I couldn't scroll using the click wheel, which meant it was stuck on the last playlist I'd used. The reset wasn't working so I toggled the hold switch as suggested, and that freed the click wheel up enough to respond to the reset command (holding down the menu button and selector).

My warranty has expired–now I know why it was so short. Thanks so much for your help, whoever you are!

95 Anonymous 08.29.05 at 12:53 pm

Uhh…if all of you retards hadn't lost your users manual, you wouldn't have this problem. Its explains concisely how to reset the iPod in the booklet that came with it. Idiots…

96 David Coronado 08.29.05 at 6:28 pm

Thanks for the info!! I knew how to reset the darn thing, but what was key was the part about the one finger not touching the click wheel.

97 theconsequencer666 08.29.05 at 7:28 pm

I left my ipod on all night, then when it was out of battery, i recharged it. I accidentally pulled it from the wall when it first restarts when it is out of battery and is first being charged.It has been almost 3 days, and it will not accept a charge, or be recognized by my computer. Is my battery broken because i have tried to reset when its plugged in the wall unit about 20 times in every different way. Is this because of Limewire files?

98 Anonymous 08.29.05 at 8:45 pm

i have an ipod mini and everytime i try the reset techniques (pushing down the menu and select buttons at the same time), the apple shows up, but right afterwards, a picture of a dead-face ipod (with the x's for eyes and mouth) shows up with a exclamation sign…has anyone gotten that also?

99 Anonymous 08.29.05 at 11:33 pm


100 Hayley 08.31.05 at 1:49 am

thank you SO much! my stupid mini wouldn't work for hours and i got really worried 😛

101 Anonymous 09.01.05 at 11:26 am

Anytime i try to turn my ipod on the apple symbol comes up and then a mini ipod appears on the screen frowning at me with a big exclamation point. Can anyone help me?

102 Anonymous 09.01.05 at 12:37 pm

I finally got my mini unfrozen just by holding down the center button but after I get the apple logo it freezes up again. If I toggle the Hold switch it turns itself off again. Any help out there? Its fully charged.

103 Anonymous 09.02.05 at 10:29 pm

You are the man. Thank you.

Oh, and the "you are retards" guy is a loser.

104 kristen 09.04.05 at 9:06 am

usually when resetting your ipod doesn't work you should take it into the apple store. even if you don't have a warranty there are ipod experts cleverly named 'geniuses' there who will try to help you. unfortunately when i brought my ipod in to them they could not fix my problem and i had to get a new one. it's a good thing i still had my warranty though. if it's a problem that can be fixed without a warranty, taking it to an expert is your best bet.

btw. my ipod completely broke because of downloading music illegally from such places like kazaa, limewire, bearshare, etc. whoops? if you want to own an ipod for as long as possible, pay for your music!! itunes or cds is the way!

105 Anonymous 09.05.05 at 10:37 am

You're number 1 on google for "reset an ipod" for a reason. Worked perfectly (especially with the hints). Thought I'd killed my friend's ipod. Thanks again!

106 Maddy 09.06.05 at 6:05 pm

thank you sooooo much

i went on other sites and they said the play and menu button, but yours was correct!

107 Anonymous 09.08.05 at 11:47 am

Goodness me !!


i got a 40gb Ipod from my ex boyfriend as a goodbye gift…

when it froze i thought it was the end of it… =0(

thank u very much

108 Anonymous 09.09.05 at 5:07 am


109 Anonymous 09.11.05 at 7:10 pm

oh yeah. you made my day. i just bought it about 3 days ago and this was quite a shock, but now its running again… well, will need to replace the battery but the reset trick does it for now….

110 Anonymous 09.11.05 at 7:53 pm


111 Anonymous 09.12.05 at 3:21 am

Thank you, I thought my ipod mini battery had died. There was no display and it wasn't mounting when I plugged it into my Mac. The reset worked a treat

112 Anonymous 09.13.05 at 9:45 am

OMG Thanx man i thought i was screwd when my ipod mini wasnt conneting to my pc this fix it

113 Anonymous 09.17.05 at 9:20 am

tx I unfroze my ipod!

114 Anonymous 09.22.05 at 10:39 am

If you accidentally turn your 20 GB iPod Japanese, you can escape Nippon in the following way:

Hit Menu
Click down to the third menu item (very short Kanji) and select
Click down to the thirteenth menu item (short Kanji again), and select (the seventh is EQ and will be in English, just as a landmark)
Then you are in the Language selection menu. Click to and select your new language! Hope it helps. Tiina!

115 R. Badger 09.25.05 at 8:44 pm

Thnaks. my Mini decided not to turn on tonight. I tired everything, hold button, power cource, headphones, all the buttons. Then I stumbled onto your site. It worked the rist time. THanks again.

116 Anonymous 09.27.05 at 3:43 pm

WOO HOO cheers man!

117 Anonymous 09.28.05 at 9:30 pm

waaa help me!!!! my click wheel is all crapped up and wont moeve and i tried to reset the stewpid like thing but it doesnt work… should i jus throw it out the second story window? or feed it to my dog? … ahhhhhhhh :( teh saddness, i need to listen to this music!!!! please help me

118 Anonymous 09.30.05 at 12:33 pm

I reset my ipod. When i turn it on an apple comes up and a mini ipod with a frowned face. what do i do??

119 Alex 09.30.05 at 2:47 pm

Yes ! It did it !!!! A million thanks from Switzerland!

120 Anonymous 10.04.05 at 4:35 am

Thanks everyone,
my mini ipod was completely frozen all the controls and screen. so i flicked the hold switch on and off, then held down the menu and middle button for 12 to 13 seconds and repeated that 5 times in a row and it finnaly worked.

121 Anonymous 10.04.05 at 5:04 am

Thanks so much! Long train journey home from work and thought I would be without my Ipod photo! Great website and again many thanks.
Paul, London

122 ol1v3r 10.05.05 at 2:37 pm

Fantastic! I thought I had to wait for my battery to run out before I got anything back from my iPod mini. Cheers for the info :)


123 Anonymous 10.08.05 at 1:46 pm

Thanks a ton man, my mini froze up on me about 4 days ago, an di hadn't been able to get it to reset for shit! I can now enjoy my jams on the morning commute. Props brah.

124 Anonymous 10.10.05 at 11:28 am

what da **** dis bull **** did not do jack ****who ever said it does work is chatting aloud of bull crap i p**s upon dis sight
kmt ( kiss my teeth )

125 Anonymous 10.11.05 at 1:41 pm

omg! thynx it like tottaly shout down…i-pod comes woth a mouael:S huda thunk it byeee thnx again..pixi

126 Anonymous 10.12.05 at 9:55 am

Thanks a lot. My 30GB ipod photo would not go back to the menu. It works fine after following your instructions. Thanks again, my ipod thanks you for saving it from a violent collision with the wall.

127 Dyck15 10.18.05 at 6:57 pm

Cheers mate, my 2nd Gen Mini was just saved by you!

128 Anonymous 10.20.05 at 11:49 am

Tried It The First Time But Couldn't Get It To Work

Tried The SECOND Time And WoopWoop! =]



129 Anonymous 10.21.05 at 9:43 am

After trying this a couple times my iPod 20G Color is still broken. The middle button is broken it seems and either doesnt do anything at all or does its own thing randomly.

Very frustrating.

130 Anonymous 10.24.05 at 7:19 pm

i tried all these instructions with my 20gb 4th generation ipod and its still dead.

131 Anonymous 10.25.05 at 6:27 am

plz help me i tried the reset instructions and they didnt work and my screen just stays blank plz find me and help i am in desperate need i posted that comment earlier and now i tried it again and my ipod worked thankyou alex from switzerland oww i am not from switzierland i am just thankin him i am from aus!

132 Anonymous 10.25.05 at 4:38 pm

I got my ipod about 6 months ago and it has been working fine up till yesterday when i went to use it all my songs were gone. The songs dont appear on the computer when i plug it in either but it says that my ipod is half way filled up and i don't know how to fix it.

133 Anonymous 10.27.05 at 3:55 pm

ok does anyone respond to these comments?

134 Anonymous 10.30.05 at 8:46 am

ok i have got a mini pink 4gb! it had froze on me for the first time and i did ur instructions but they didn't wokr i have attempted so many times! i dont know wat to do!! i cant live wihtout it someone out there help!

135 Anonymous 10.31.05 at 12:06 pm


I tried in vain to get my i-pod mini to reset correctly after the menu button stopped working but the following solution should work. This is similar to a hard reset, just let the i-pod run out of battery. Leave it playing on a continual loop until it shuts down. Make sure that it wont turn on. Plug the i-pod into the charger and all should be well. Worth a try anyway.

136 Anonymous 10.31.05 at 3:34 pm

My iPod died and a quick google with "revive dead ipod mini" got me this site :) Thanks!

137 almost killed brother 11.01.05 at 6:44 am

i was using my sisters ipod mini but im not supposed to and it froze and i thought i broke it and she killed me but then i found this site first time and it worked.

this site is amazing!!!

138 readonaliti 11.02.05 at 4:08 am

Thanks dude! You own haha. My iPod is working now.

139 chris 11.05.05 at 12:59 am

Thanks m8, worked on the fifth attempt????

140 Anonymous 11.06.05 at 12:10 pm

i luv u !!!!!!!!!!!!!!!!!!!! thank u soooooooooooo much

141 Anonymous 11.09.05 at 9:56 am

ivi'm on my 10th time trying to reset my ipod mini. im getting the apple logo and then it shows a picture of a sad ipod and tells me to go to

any other suggestions?

142 Anonymous 11.11.05 at 12:40 pm

Man i love you!!!!! lol worked firstr try. great stuff!!!!

143 Anonymous 11.13.05 at 7:57 am

"The menu button on my ipod 20 won't work. The songs wil play and stuff, but if I want to go back to look through the other playlists, the menu button refuses to work. What do I do?!?" – I have the same problem as this previous poster and I dont know what to do – please help!

144 Anonymous 11.16.05 at 3:52 pm

It took several attempts, but the reset finally worked on my mini. Thanks!

145 Anonymous 11.17.05 at 8:33 pm

Well, my iPod mini is completely —— no more iPod mini for me, not my direct music, no more prtable music, man today is such a shit day, reset didnt work, nothing did, omg i think im gonna cry, my lovely green iPod mini, man i have technology, always goes dead on me.

146 Anonymous 11.21.05 at 12:43 am

my ipod is my life. that scared me shitless. thanks for the info. the resetting steps worked for me.

147 Dean 11.21.05 at 4:51 pm

Thanks for this – Like the other posters I too had binned the manual and needed your help….

Here's another poser for you….

I have a smart playlist called "no rating" in which – no prizes – I smartlist all song I haven't yet rated.

pre the last update – If I rated songs on my Ipod then it updated the playlist next time I went in…..IE if I had 10 songs not rated – I then rated 2 of them, next time I went into the playlist it had 8 songs remaining (those not yet rated)

this doesn't happen anymore since the last Ipod update – any clues?

148 Anonymous 11.22.05 at 12:37 pm

Yes!!! thank you soooooo much! I thought my iPod mini is a gonner when it wouldnt turn on for 3 days straight. sweet!! And I didn't lose any of my music!

149 justin 11.22.05 at 8:59 pm

i tried what you said but it still doesn't turn back on.

150 Anonymous 11.23.05 at 1:31 am

I tried the reset options as mentioned. With my 3G unit. Frustrated – I slapped it hard against the flat surface and what do you know

151 Anonymous 11.26.05 at 6:26 pm

Wow, we're all in the same boat. My 3rd Gen mini (Purchased in May 05) wont turn on. I reset, updated my itunes, connected to USB and nothing…
I have a service plan at best buy which is still good.

I wonder how they are gonna fix this piece.. or maybe they wont be able to and give me a nano. That would be nice but I'm sure theyd search for a leftover mini… what do you think?

152 Anonymous 11.28.05 at 7:10 pm

hi – i turned off my pc with my 4th gen 40gb still attached – it kept wurring and just said 'do not disconnect'!

Your reset tip worked great – thanks!

153 Anonymous 11.29.05 at 8:42 am

Just a comment to all the people who are much too thankful for the tip: RTFM!

Your iPod came in a plastic sleeve that had the reset instructions on it. It's in the manual.

Not to slam the creator of this page, it was easier googling it than digging up my manual. But the fact of the matter is that if you don't know how to reset your iPod, it's you own damn fault for not reading the manual.

Also, if your iPod keeps making strange noises or is hung up on a song after doing a reset, it's broken. Send it in, or throw it away.

154 Anonymous 11.30.05 at 12:07 am

Thank you man.

155 Anonymous 12.07.05 at 12:46 pm

Man, it's been said here already but MANY THANKS!!

Your technique worked perfectly and I appreciate that you took the time to help "spoon feed" us with some "INTUITIVE ASSISTANCE!".

Thanks again, man.

All is now right with the world…

156 Anonymous 12.07.05 at 4:22 pm

i did it and it did reset…. but a screen comes in that shows a thing going to be plugged into an outlet… and i have it plugged into my pc and still nothing is happening and it wont stop telling me to plug it in, even if i push a button it comes up… and i let the battery die and hoped that would help but it didnt :(

157 Anonymous 12.08.05 at 2:59 am

It's been said many times but thanks…. Google brought me to your site and your advice resolved the problem.

Well done and thank god for people like you!

158 Anonymous 12.09.05 at 8:50 pm

ok this ones a pain, 8 month old mini, had battery issues and froze, so reset with the select and menu now the select button won't work altogether. think it is internal since pressing the select button as hard as hell won't turn it on from standby (hold off. all the other buttons work and hasn't been dropped or anything, any suggestions? email –

159 Anonymous 12.10.05 at 2:20 pm

HAPPY HAPPY HAPPY! Yay! My Mini just completely froze :( but you saved me ! 😀 lol

160 Anonymous 12.11.05 at 6:34 am

my ipod has froze and i can't listen to any songs but it say's its charging, then i tryed to reset it but it just keeps going back to the folder with the exclimation mark beside it. i don't know what's wrong with it!!!!!

161 Anonymous 12.12.05 at 4:07 am

Nice one, just used the instructions to reset my ipod. I think I ran down the battery too far….

162 Anonymous 12.12.05 at 3:34 pm

IT WORKED on my iPod nano also!!! THANKS!!!!

163 Anonymous 12.12.05 at 3:42 pm

GREEEEEAAAATTTT!! It also worked for my new iPod nano… THANKS!!!

164 Numinar 12.13.05 at 5:28 pm

My iPod mini just froze. I was listening to an audio book when it put up the low battery warning. "No battery power remains, connect iPod to power source immediately". When i tried to turn it off, it froze. The thing is still playing though, but with absolutely horrible sound quality, like listening to a bad radio station. I have tried resetting it dozens of times but the clickwheel and buttons are frozen. Hold isnt on either. The whole thing just messed up all at once. I love this iPod, any ideas?

165 JK 12.13.05 at 11:54 pm

Also want to add to the list of Thanks!

166 Anonymous 12.14.05 at 9:19 am

Thanks!! my mini's menu button wouldnt work and before I went to the Apple store I wanted to look online to see if there was a quick fix… there was! your guide took about 30 seconds and its fixed! thanks so much! you saved me such a headache

167 Anonymous 12.15.05 at 9:51 am

Thanks a lot for the tip!
For a moment i was thinking of
finding a place where i could fixed the hang of my mini ipod.
It works fine for me.

168 LOONEY 12.15.05 at 1:39 pm


169 LOONEY 12.15.05 at 1:39 pm


170 LOONEY 12.15.05 at 1:52 pm

Using the Menu button and the Play/pause button did nothing for me. Using the Menu button and the center button reset it w/o any problems.

This worked for my ipod mini (green) thank you very much

171 Anonymous 12.16.05 at 12:19 pm

you just saved my boss from getting very, VERY, angry.

This works for the iPod with Video, as well.

172 Anonymous 12.17.05 at 10:44 am

thanks to the person who said to try using the menu and center button on the mini. I was about to give up and that finally unfroze the screen.

173 Anonymous 12.17.05 at 4:38 pm

Fixed my mini

Merry Christmas!!!

174 Anonymous 12.19.05 at 2:35 pm

Im a little scared after reading everyones posts… just bought a nano for my 11 year old for Xmas… Bought high quality (or so I though) just so it wouldn`t break as easy…Do ya think I made a mistake?

175 Anonymous 12.20.05 at 2:37 pm

Perfect Fixed it. took a few goes as I had to hit both buttons AT THE SAME TIME but hey excelent. Ipods will hang so previous people who complain..get over it. What Computer HW doesnt at some point in Life. thanks for the fix.spannerman

176 Anonymous 12.20.05 at 5:33 pm

Thank you! I just had my mini blank out on me, YOU saved it! Thanks again!

177 Anonymous 12.20.05 at 5:58 pm

I don't think that you made a mistake at all, I would love to get something like that from my mom. By the way, I didn't read all the comments but to reset an Ipod Mini, you may have to hold down Menu and Select (circular button in the center) for about 10 seconds, or until you see the apple icon.

178 Anonymous 12.22.05 at 1:42 pm

Unfortunately this didnt work for me. My IPOD mini doesnt seem to hold a charge.
I plug it in and it and it will work just fine but once i unplug it the dam thing just shuts right off. Tried turning on… Nothing…
I tried resetting as explained above and i get a funny looking icon that appears upon trying to turn the ipod back on.
Its a picture of the battery and with a little icon of a triangle with an exclamation mark in the middle. The same symbol that you would get in the device manager if a conflict existed.

179 Anonymous 12.22.05 at 2:44 pm

Thanks for this information. My 20gig 4th gen. iPod locked up today as I was jogging. I was afraid I was going to have to send it in for repairs (that takes FOREVER…). Luckily I googled "how to unlock an iPod" and this link came up.

Kudos on a job well done and saving me a world of trouble.

180 Anonymous 12.23.05 at 1:35 am

thank you so much. information was so good. fixed problem on my ipod video

181 Anonymous 12.23.05 at 4:43 pm

Ipod mini only has apple symbol showing before and after reset. screen goes blank when trying reset then apple appears but wont do anything else. Help!!

182 Anonymous 12.23.05 at 6:49 pm

i have a big problem all my songs ereased bu when i go to settings about i can se the memory used is the same that before adn i tried to conecct it to the computer an when i open itunes my itunes frozes and windows sais it mos close… i treid to reset it but it dosent works can you help me?

183 Anonymous 12.25.05 at 9:07 pm

What OS do you have?

184 Anonymous 12.26.05 at 9:55 pm

bought mini ipod yesterday…frozen. tried reset as suggested here…nothing works…now what? at the moment my daughter is not overly impressed with her xmas present.

185 Anonymous 12.27.05 at 6:39 am

My ipod mini has been suffering with battery length for the last month i then yesterday is just went off i tried charging it all night to no avail tried the reset 5 times but no help. so i just resorted to the hi-tec apprach of shaking it and cursing. now it works again. hope it lasts longer now. VOODOO man!

186 Anonymous 12.28.05 at 4:36 pm

Thank you soooo much my one month old 60 GB just froze and I use it to fall asleep…so that just saved my life… well ok, not literally but it sure will help me sleep tonight!!!
Thanks again!

187 Anonymous 12.30.05 at 7:01 pm

Thank you sooooo much, you saved my ipod! I was totally freakin until I came upon this site.

188 Anonymous 01.02.06 at 7:32 pm

i know you hear this alot, but i just thought i'd say thanks for this helpful tip. i connected my ipod to the computer to put some more songs on it- and my computer itself froze- so i had to restart it WHILE my ipod said "do not disconnect"…so i was freaking out because after the computer restarted my ipod was STUCK on that screen and i had no clue how to fix it. i thought i was going to lose all my 4000 songs somehow by having to download itunes over again or something. but thank God for google and then eventually this helpful page. thanks alot. my songs are safe….lol :)

189 Anonymous 01.04.06 at 1:48 pm

This is all a rehash of the Apple page located here

All the best

190 Ryan Malaki 01.04.06 at 3:09 pm

Good lookin out man…..mine froze and I was like,crap…searched and found this page.Thanks.

191 Anonymous 01.13.06 at 8:05 pm

It looked like it was going to be a crapy weekend, but you saved the day. Thank you X 1000

192 Anonymous 01.16.06 at 10:17 am

On a 5G (video) ipod, it's not the menu/play-pause, but the menu-center combination… i was almost ready to get a heart attack, until i looked at the aplle video's…

193 Anonymous 01.20.06 at 6:14 am

Please anyone help, i have lost all hope. My ipod mini (probably first generation) won't turn on, won't charge, won't be recoginsed by my pc in itunes, won't reset. Is it time to chuck it in the bin? Anyone have a clue? Used t oget folder sign now just p*ssed off batery sign!

194 Anonymous 01.21.06 at 2:24 am

Thanks a million. Meldown averted.

195 Anonymous 01.22.06 at 7:44 pm

Hey I got An I Pod mini And it was working all good but now it's just blank Nothing on the screen i tried pluging it in to charge it but nothing shows up still blank Any one got sum answers Please

196 Anonymous 01.28.06 at 7:16 pm

After a year of ipod envy, my wife bought a nano. Since I have the music on itunes, I loaded the nano with newly created playlists. Now I can't update my mini ipod! I tried to delete the mini playlist and update it manually but that seemed to make things worse.Does anybody have any suggestions?

197 Anonymous 01.28.06 at 7:28 pm

Thanks – this was a great posting, I went to upgrade teh software on my Ipod and the darn thing just locked up. Your tips solved my problem. thanks

198 baller 01.31.06 at 11:33 pm

my ipod mini is a piece. i tried all of the reset techniques and it won't work. i let my friend charge it on his computer. would that have anything to do with it not working?

199 miss_b 02.01.06 at 10:04 am

i tried to reset it. i followed all the steps. the apple logo is there. whats the next move? it still doesnt move. every time i reset my ipod, the apple logo appears. then, its just the logo. i still cant use it. please send me email. please.

200 Polly 02.12.06 at 9:47 pm

Yeah!! it works again!! thank you so much!!

201 Bill Hinson 02.13.06 at 8:36 pm

My son dropped his ipod mini, and it froze up on him. We have attempted to reset it many times, and get the apple icon to come up but can go no further. Any suggestions on what to do next?

202 Joe 02.25.06 at 3:39 pm

Hey guys for me the only way I was able to reset my ipod video was to press the menu and the center button at the same time.

203 Katie 03.03.06 at 6:25 am

Thank you for this posting. Sometimes you ust need the simple answer! I am resetting my ipodmini as it is a little confused as I have been neglecting it for a nano; think I actually prefer my pink mini though!

204 Bella 03.09.06 at 10:23 pm

Fixed! I searched heaps of other sites – they said the same as you – except for 1 CRUCIAL THING! – the 'select button' is the one in the center….duh!! thanks – I have my IPOD back!

205 blackline 03.10.06 at 7:10 am

Thank you, this really helped me out after my Ipod Video 60gb frooze.

206 taylor 03.10.06 at 8:13 pm

my mini ipod screen is broken. my waranty is up so is there any places that can fix it?

207 Werty 03.10.06 at 8:20 pm

I know of one place, but it will cost you 129.99 US. So it would probably be cheaper just to replace it.

You may also want to contact apple customer service and see what they would charge.

here is there site:

if you decide it is not worth it contact me and I will buy it if the price is right and use it as a mini portable hard drive.

208 john 03.11.06 at 2:22 am

ok btw after beating my ipod and throwing it i figured on off two things i googled searched reseting an ipod and got to this site and it helped WOOOO

also if you people are freaking out

just think for a second

if this doesnt work the ipod runs on a source hhmm a battery is what i think its called

now lets think people what happens when the battery runs out it turns off!!!

soo all you do is plug it into your charger and your good to go kinda like taco bell

i hate mexican food

and taco bell is authentic mexican good

also kool-aid saved my life

it brought me out of my crack filled life and i emerged a better man fighting for all that is holy and pants…

209 john 03.11.06 at 2:24 am

isnt authentic mexican food* just thought id fix that

210 Andrea 03.12.06 at 3:23 pm

Thank you for these instructions!!!!

211 sindy 03.12.06 at 4:24 pm

…between my brother and I we've had 2 ipods and 1 shuffle, personally i think ipods are crap! well anyway i tried the toggling with the hold switch and then holding down the menu and select button…but the apple logo tends to appear and thats as far as it goes…i know my battery is flat but it doesnt even get recognised in my laptop… if you can please email me…other wise its going out the window :'( …thanks…

212 sindy 03.12.06 at 4:27 pm

oh also…ive kinda given up with my shuffle but if anyone has any info on how to get it recognised in my comp…then leave a message…thankssss….(Please dont say have u installed the software…cus the answer is YES!)

213 robert 03.12.06 at 10:35 pm

thank you so much

214 bojana 03.14.06 at 10:06 pm

Thank you so much!!!
Even if this is written in the manual i didn`t bring it with me to china!! Without i wolud be stuck here for 3 moths with no music and very very bad mood.

215 WesD 03.15.06 at 1:02 am

Your a god send. My son decided to cycle the power on the puter as I was connecting my 60gig. It hung on the "do not disconnect" screen and nothing was working. Your reset instructions did the trick and nothing was lost.

216 Conny 03.17.06 at 2:08 pm


217 James 03.18.06 at 1:25 pm

Thanks so much…this has happened to me before and it just fixed itself after a while in the charger, but this fixed it right away. Amazing what can happen if we read those manuals every now and then.

218 Craig 03.19.06 at 4:23 am

Thank yo sooooo much! My ipod video crashes at altitude everytime i use it on a plane?? Then freezes until the power runs out but tried this and wow… thanks

219 jasmine 03.19.06 at 2:13 pm

Okay well ive had my ipod 4GB ipod mini for like almost a year and i just added like 50 more songs and like some of them when i want to play it itll like play the first 3 seonds..and freeze….and like then jus skip to the next song..and it happend with a couple of songs…but on my itunes it plays Perfectly..what should i do???

220 Matt Semik 03.20.06 at 8:29 pm

My ipod doesnt get read by my computer and i went to futureshop and got a newone with colure, picture, video and more :)

221 Jimmy 03.21.06 at 2:19 am

I used the restet instuctions on your page and after about 20 seconds my ipod is back to normal thanks. alot

222 Steve 03.23.06 at 4:43 pm

Thanks it worked for me the Menu + Centre button at the same time reset it – Cheers
Steve n London

223 corey 03.26.06 at 2:03 pm

Hello. Awesome site. I have a question. I have an ipod mini, and it has been working fine, until yesterday. The clickwheel isn't working. I cant scroll up or down. the buttons work except for menu. I'm deciding whether or not I should take it apart and clean it. Help?

224 bill 03.26.06 at 6:45 pm

my ipod mini is screen is stuck on put wall charger into outlet even when i put it in the wall. help.

225 angel 03.26.06 at 8:56 pm

After six months all of a sudden it is blank, when i plug it to my computer it is blank but it shows that is half way full (memory).

I need some advice.

226 sasha 03.27.06 at 6:53 am

the ipod menu button wont work, its stuck and when you press it it skips foward a song rather that going to the menu????????? please help! its not even mine!!!!!

227 pradeep 03.28.06 at 7:21 am

My ipod when i try to switch it off by pressing play button for some seonds,Its not switching off.
Iits 30 Gb ipod Apple.
Dont know what to do.
I am keeping it cgharged because i dont know if battery gets drained,whether i will be able ito switch it one again.

228 pradeep 03.28.06 at 7:29 am

Kool,Thanks to Steve n.

He explained it more gently,
Menu + Centre button at the same time

Thanks a lot Steve

229 salma 03.29.06 at 4:54 pm

wow.. it really worked

230 Laove02 03.29.06 at 6:06 pm

Thanks for your help. I really didn't want to buy a new Ipod.

231 aaron 03.29.06 at 6:44 pm

Thanks. My dads ipod mini froze, and using your steps, I got it working again.

232 Shanx 03.31.06 at 4:25 pm

Thank you so much! My Ipod's my life aha. It just didn't turn on but I tried the steps you mentioned above and now it works 😀

233 Kevy G 04.01.06 at 12:23 pm

THank you so much!!!!!!!!!!
i love you… the reset worked perfectly!

234 ambr 04.02.06 at 3:48 pm

Yes ur tips on resetting an ipod worked great thanks

235 Clair 04.02.06 at 4:00 pm

I chucked my beautiful pink ipod mini againest the wall because it froze and wouldnt work and then got a text from a mate a second later telling me to go to this address to fix it i manged to get it working agin but now its got dirty great crack across the screen i really should wait before i throw things in future lol!!

236 Phong Nguyen 04.04.06 at 12:48 am

Thanks – this was a great posting,My ipod nano froze, and using your steps, I got it working again.

237 Leslie 04.04.06 at 10:54 am

Thanks! I too was thinking about this samething today after applying my ipod updates; 'what do i do if the ipod crashes' well after the updates, it did not. but later when i was playing some videos to a friend, guess what? After the frist clip was done, not even sure if it was done, the video ipod went off, and off it stayed.

I tried the laptop, etc, etc. And then I found this! Hoooray!!!!

I am a happy bunny! Now I am not sure if I can make it crash again, but I will try; i was certain something naughty was in that update….


238 Shawn 04.05.06 at 9:43 pm

My ipod whon't update any more on my computer.

239 Rob 04.07.06 at 7:45 am

Thank You! Thank You! Thank you for providing this information on your website!!!! Like so many others, I've never hang my iPod Photo freeze up until now. Just following the first couple of steps helped me to recover. Again, thank you!

240 Tim Sisk 04.07.06 at 1:26 pm

Found by google search when my ipod locked up for the first time (I was mowing the yard). Reset it according to your instructions and everything is working well. Thanks!

241 madeinhawaii 04.08.06 at 2:26 am

awesome thanks !

242 silvano 04.08.06 at 1:09 pm

i need helpit appears that my shuffle button might be stuck when i put it on now playing the songs just start skipping forward in order if tried reseting but nothing happens.

243 kir 04.08.06 at 9:26 pm

ahhh thanks! this was so helpful.

244 RobbieUK 04.09.06 at 11:33 am

HELP. My ipod has frozen. When plugged into the USB, the pc goes really slowly and the ipod's screen flashes and makes a clicking noise. I've tried all the procedures but nothing works. I sent it off to apple, who said they couldn;t find a problem with it, but when i got it back it screwed up again within 6 hours !!!!!!!!!!!! HELP nothing works.

245 gibster 04.10.06 at 4:59 pm

my ipod 4g with scroll wheel just stopped working. i can't get anything out of the scroll wheel or centre button so your technique is a bit useless for me!!

any ideas??

all help appreciated!!

246 Katy 04.10.06 at 7:25 pm

YAY! I thought my old (new to me, just got it on ebay!) 3rd generation ipod was a gonner because the menu button would NOT work. I slid the hold off and on and then held menu and play/pause and the apple logo came on and voila! Thanks!!!!

247 Jessie 04.10.06 at 8:31 pm

my boyfriend iPod mini wont turn on it turns on to the apple then the battery with an exclamation point on it. I've tried resetting it and plugging it in..what else can i do?

248 Justin 04.10.06 at 9:56 pm

Hi, last semester in class i dropped my ipod mini and it froze so i allowed it to deplete the battery then recharge, i have done that many times. Well when i tried to turn it on the only thing that popped up was the apple logo then a picture of the ipod with a sad face on it. It made me giggle but my ipod will not work. I have done many things to try and fix this dilemma but they are turning out to be failures. I was in class the other day and i was just fiddling with it then BAM a menu of diagnosis and things to scan the ipod for errors i was amazed and then i ran a self test and about mid-way thru it died on me for not having enough batteries. If anyone knows how to get me back to the menu or to fix this problem please let me know. My email is I am going to try and open up the mini and see if i can notice any wires that have been disconnected. Thanks, Justin

249 Silver 04.11.06 at 1:55 pm

Cheers, I know it was in the manual and all but I'm not one to keep the manuals. Lucky for me that the problem was common otherwise I would have been proper pissed and my as for my Ipod it would have been in loads of little pieces all over the floor :)

250 rachel 04.12.06 at 1:50 pm

thanks whoever said the menu and center button worked!.. i tried menu and play button like 30 times and nothing happened.. so menu and center for anyone whose ipod wont come back with menu and play

251 hugh 04.12.06 at 3:44 pm

You saved me!!!!!!!!! A friend give me a lend of their ipod to upload music – when I had finished uploading the music I when to disconnect it …….. and of course the "Do not Disconnect" warning message appearedand WOULD not disappear – thanks to you I can once again face them!!!!!!!

252 command 04.16.06 at 3:09 am

funny but , i tried taking off the scratches and dents on my ipod mini ,with some screen washer then my ipod weel dosnt work i tried the method above , but still dosnt work i have to put it on charge to put itt on ,it charges normally but i cant selet my song i tried the method above plz i need help im going las vegas , i wanna gt me ipod mini fxed plz email me

plz i need it working the weel wont respond plz can u help

253 TOm 04.17.06 at 7:10 am


254 natalie 04.20.06 at 1:47 am

wow…my ipod isnt co-operating with me at all..
i feel like crying =..[

255 richard 04.20.06 at 4:04 pm

my ipod has a frown on it and when i charg it on my computor it freezes in the charging screen

256 richard 04.20.06 at 4:25 pm

yeeeeeeeeeeeessssssssssssssssssssssssssssssssssss!!! you guys are awsome.

257 richard 04.20.06 at 4:32 pm


258 Jim 04.20.06 at 10:27 pm

I am glad to see Ipod owner sites like this one.
The problem I am having with my Ipod is complete my own doing.

I was scrolling through the menu and ended up
hair trigger clicking into the language mode.

Now the thing is listed in Japanese. I checked
the Ipod instructions for changing back to English but someone the setting menu got moved
elsewhere and I have not been able to find it.

Fortunately, all of the music is still listed in English. However, the rest of the features have become useless since I can't read Japanese
and have no idea what I am seeing.

I find it hard to believe that others have not had the same problem.

Any advice would be greatly appreciated.


259 Megan 04.21.06 at 5:05 pm

OMG! i did it and nothing works!! PLZ E-MAIL ME 2 HELP!

260 Mr Blobbly 04.22.06 at 4:39 am

If you are all such techies to buy an IPOD, how come you don't the manual that came with it when it crashes?

261 Ina 04.22.06 at 9:10 pm

I the instructions are very user frendly and very effective…

THANKS again,
Your advice is greatly appreciated.


262 Hilary 04.23.06 at 5:07 pm

Please help me… When I went to update my ipod, a charger icon popped up, which I assumed meant I needed to plug it in to finish the update. Well, that was two days ago. I tried resetting it, and when I went to try and erase it and completely restore it, my computer does not even recognize the ipod. I've tried resetting it several times and it is still stuck on the charger icon (charger with a wall socket). Any suggestions??

263 Sam Williams 04.24.06 at 3:54 pm

My ipod freezes wen i plug it in, the reset ting dont work and wen i reset it it makes funny clicking noises then wen i plug it in it buggeres up again

264 Alex 04.25.06 at 6:22 am

i have an iPod shuffle 512mb
recently, my gf was foolin around cause she says i listen to my music more than i do to her, and well she formatted it using the my computer thing , when you select the removable drive, yeah and so i non thinknly stopped it, leaving my iPod with an Unknown file system, now i cannot use the iPod updater and the format for the mycomputer thing wont work, please either post something up here or send me an email as for me, id rather die than be without my music, so yeah please email me back QUIICKKKLLYY!


265 Werty 04.25.06 at 9:55 am

You may want to contact apple about that last formatting issue. I am guessing that it should be fine though, since from my understanding, that an Ipod shuffle can be read and written from a MS operating system from the beginning that it needs to be a native format…most likely FAT32? Perhaps you formatted it to NTFS?

266 steph 04.25.06 at 5:40 pm

you guys dont leave alot of information!!

267 Nick 04.25.06 at 6:33 pm

My ipod video keeps turning on then displays the apple symbol. Then it makes a click noise and repeats the whole process over and over again. My computer won't recognize it and i don't know what to do…

268 cool guy 04.26.06 at 4:21 am

Hey, I got da new 30 Gb Ipod video, last night my battery went flat so i connected it to my pc's usb port as i ussually do. But dis time it jus didnt want to switch on. I tried all the freezing techniques etc etc. nothing seems to work. PPLLLLZZZZZZZ Help THnx

269 Ardeth 04.26.06 at 8:39 am

Thank you SO much!

I was at work when mine froze up and had no idea of how to reset it. Dismayed at the prospect of a long day with no music, I googled for help and found your site. Reset accomplished! You've made my day a lot better!

270 MD 04.26.06 at 9:46 am

like a previous poster. I have a 30GIG video Ipod. It now will not switch off – I have reloaded the software, run hardware diagnotics and still no luck – the wheel otherwise works normally – just will not switch off.

Any advice?

271 Niall 04.27.06 at 9:10 am

Tried to update software on ipod. Ipod screen has image telling me to connect ipod to power supply. Cannot find my adapter. trying to used usb connected to computer. Nothing appears to be happening.

272 Niall 04.27.06 at 11:06 am

Have same problem as Hilary from the 04/23/06. Please help. Going on hollidays to Croatia on Sunday morning. Going to be stuck in Stansted for 4 hours. Nightmare if I don't have my ipod.

273 MD 04.27.06 at 1:58 pm

as an update to my posting a few days ago (IPod vid 30gig not switching off). I tried connecting it to power via the fire-wire – then it switched off normall using the Play button. However – the moment I unplug the firewire – it reverts to the problem of not switching off

any ideas?

274 sarah xxx 04.29.06 at 8:33 am

my photo ipod is frozen on the lock screen, i can still charge it and upload songs, i just cant use it or reset it. i cant drain the battery either because the ipod swicthes to auto switch off. please help!! xxx

275 Bobshoe 04.29.06 at 4:52 pm

Thanks, I thought my iPod mini was totally dead, and was about to replace it. Then read your instructions and it came back to life.

276 Sherif 04.29.06 at 8:07 pm

It worked like a charm…THANKS!!!!

277 Gavin 04.30.06 at 5:16 pm

Thanks, was a bit worried for a moment til i found this site.

278 Minks 05.05.06 at 5:32 pm

Ihave a mini ipod which is stuck on hold. I changed the battery but did not take it off of hold before doing so. I have replaced the battery, charged it and now I am unable to unlock it. I can play the tunes when I plug it into my computer but am unable to turn it on and use it inependant of the computer. Can anyone put me out of my mysery. I am currently going through a divorce and my ipod is all that keeps me sane.

279 Esther 05.14.06 at 12:00 am

I was confused about which buttons to press on my video ipod. But I read what it said and FINALLY my dim slow witted brain got it. Haha! THANK YOU AGAIN!!!

280 Jeremy 05.14.06 at 6:57 am

Thanks that worked worked perfect. nice to find some usesfull help on the internet.

281 budz_05 05.14.06 at 7:55 am

another ipod solve!!!!!!! thanks i owe u alot

282 matt 05.15.06 at 1:40 pm

I have the 4th gen 20gb ipod and i cant get it to reset, holding the center and menu button does nothing, and yes i've tried doing it while charging and not. My clickwheels frozen and i cant get it to move.

283 Tiffani 05.16.06 at 9:37 pm

Thanks SO MUCH! I was scared that i might of lost all of my dad but i didnt! Because i like to have alot of songs so i delete them all on my computer and save all my pictures and vids and movies and songs on my ipod so that was my fear but i lost NOTHING, not even my playlist. I have the 30g and my brother has the nano so the first set of steps worked for both.


284 Shehzad 05.19.06 at 8:09 am

Thanks a million!! You just saved me from loosing my job.. If I don't have my iPod on there's a good chance I'll fall asleep of boredom! :) That would only lead to disciplinary action.. Or worse.. :~)

Have a great weekend!


285 tish 05.23.06 at 7:31 am

Thanks for the advise. My Ipod video froze up and thought that my parents would kill me fortunately your advice work! thanks a bunch!!

286 steve 05.25.06 at 11:16 am

oh thank you! i am gong to the airport in about two hours and my ipod TOTALLY, for the FIRST time EVER, completely locked up…i was starting to sweat! your advice saved the day! brazilliant, thanks again,

287 Dragon 05.27.06 at 5:21 am


Worked a treat. I thought I was going to have to go back to the shop! Cheers ::)

288 anonymous 05.27.06 at 7:07 am

yeah ive tried reseting my ipod and everything else but all i get is a little picture that looks like it is telling me to plug in my ipod when it has benn plugged in for a day

289 anonymous 05.27.06 at 7:09 am

and then when i do reset it i get a battery symbol with a lightning bolt on the left hand side of it wat do i do now

290 rikcy 05.29.06 at 9:59 pm

i have a 60G ipod and, Using the Menu button and the Play/pause button did nothing for me. Using the Menu button and the center button reset it w/o any problems.

291 Corey Reeder 06.01.06 at 3:25 pm

when i do it a folder pops up with an exclamation mark

292 Ursula Bardalez 06.07.06 at 9:28 pm

ok i have a mini ipod, the regular one. And i put it on another computer, and out of nowhere, when i went back to see it. it doesnt turn on to the playlist. as soon as i turn it on – the apple pic appears then this picture of like a electrical outlet and the ipod charger comes it needs to be plugged somewhere. and then it quickly turns off again. ive been charging it and charging it,and that picture still comes out when i turn it on! i dont know what to do! i dont think its the battery, because it doesnt show no sign of low battery. just the plugging picture. PLEASE HELP!!

293 george 06.09.06 at 1:36 am

My mini needs to be turned off multiple times before it will stay off. Any suggestions? I push the buttons til it turns off but then it turns itself back on when I release them …. but eventually it stays off. sometimes takes me five tries or more.

294 martha 06.10.06 at 1:33 pm

I was so affraid!!!!!!!!!No apple service center near here.
thank you from Mexico
My ipod works again!!!!!!!!!!!!!

295 Denise 06.12.06 at 9:56 pm

thank you very very much! this is a life saver, i was using the ipod of my brother and he would surely kill me if i did not make it work.

296 LOGUE 06.13.06 at 5:20 pm

cheers for the help worked a treat thought it was dead for a second there

297 jennifer 06.13.06 at 6:15 pm


298 Nix 06.14.06 at 6:58 am

Thanku so much i was really sweatin that it had broken but u saved my day and my bank account from payin some1 2 do it!!! thanku XXXXXXXXX

299 eror 06.19.06 at 12:38 pm

hi there (great site by the way)
Anyway ive got an ipod nano 2gb, the screen works, as when i flip it from hold to un-hold it comes on again, but the wheel itself doent work.

ive tried flipping the hold button then pressing select + menu
ive restored factory settings, still wheel doesnt work
tried it with power cable, still doesnt work (the wheel)
so the screen works + itunes but the wheel doesnt unless you want to reset it (which again doesnt work)

300 Wes 06.20.06 at 8:34 am

I am so glad, this is crazy because I was about to send this thing in, I was pissed I thought something was wrong with this thing..

301 raven R1 06.24.06 at 5:30 am

u rock!!!
i really thought that my ipod video was gone
works fine now thank you!

302 Aaronn 06.25.06 at 9:16 am

cheers m8 i was so annoyed when it stopped working. i was driving along and then went to skip to the next song and it just froze on the same screen. i got home and plugged it into my computer but nothing happened. without your info i prob would have bought a new one

303 JO 07.01.06 at 1:05 am

yipppie …i love you

304 sarah 07.02.06 at 5:14 pm

my frined just gave me an iPod nano and i cant erase anything on it! how can i reset everything so i can start out freash??

305 Chris 07.02.06 at 6:34 pm

i was charging my ipod one night, and the plug i had it in got really messed up and even melted the charger. ever since then the ipod hasn't been working. is there a chance that the problems with the plug may have burnt out the ipod or short circuited it? please let me know! i want my baby back!

306 Werty 07.02.06 at 7:23 pm

Sarah, i think you can just plug it in to your computer and delete all the songs… there is also a way to do a factory restore which can be found on apples help pages. I found it when trying to help some guy out the other day.

Chris, i am guessing your ipod is fried, not sure what could have happened to cause the meltdown, but it the charger melted I am guessing the inside of your ipod may have too? I would call the apple store or something and talk to one of the people there and they should tell you whether or not it is under warrenty and if it is fixable. best of luck.

307 Sandra 07.03.06 at 2:31 pm

Thank you so much. It really made things so easy.

308 Dave 07.03.06 at 7:10 pm

Ghaaaa!! The reset method's worked before but my ipod mini keeps freezing at the apple logo every time I reset it now! What do I do?

309 Maddi 07.03.06 at 11:26 pm

hahahahah all you ppl who are trying to reset and its not working just keep doing it. mine froze a few days ago and ive been madly pushing the menu/center button switching the hold button on and off and doing anything i could to reset it. i repeated this whole process waaaaayyyy more than once or twice. nd it finally worked, i plugged it into my comp and gently pushed the menu/center button, i guess u really dont need to push that hard. wow ive had it plugged into the comp for 2 min. and it says its charged all the way, huh, not sure if thats a good thing.

310 kieran 07.04.06 at 1:14 am

thx man it worked great ur a champ

311 Ataur Rasool 07.04.06 at 8:11 pm

You rock!!! I love your tutorials! You made my ipods work like new! You deserve a giant cookie =]

312 ryisdryitd 07.05.06 at 4:47 pm

Thanks SOOOOOOOOOOOO much!!!!!!!

313 puneet maheshwari 07.06.06 at 1:53 pm

thanks a lot man

314 terri 07.06.06 at 10:08 pm

Thank you so much… worked!! I was starting to panic :)

315 IpodShuffleSUcks 07.08.06 at 1:45 pm

Guys, my ipod shuffle frozen on green light, and no sound. Ive tried the support page and 5 stoopid R's procedures from the apple website. I've updated and restored couple of times, and yet it's still frozen. any other way? PLEASE ADVICE.

316 esme 07.09.06 at 12:51 pm

Thanks lots i thought my ipod was broken but i trie d this and now i can take it on my holiday!!!!!!!!!!!

317 Dewey 07.10.06 at 6:51 am

Thanks a million – my new nano froze a few days ago and I was just about to send it back to be replaced, I followed your instructions – hold on and off, then push menu and select and its unfrozen it :o) Looks like I had run down the battery too low.

318 Lindsey 07.11.06 at 5:58 pm

Let me first say that iPods are extremely temperamental little buggers. The politics of getting my iPod to work are quite complicated, and I'll be the first to admit that, though I've had it for a year, I still haven't quite gotten the hang of it. If your iPod is frozen, my first piece of advice is to try the hold on-off, then simultaneously press MENU and play/pause technique. However, this has never worked for me. What you'll have to do is just let the iPod sit uninhibited by outside forces overnight and then plug it in to charge. This has always worked for me but it's extremely inconvenient, especially considering Apple has already replaced my Mini once.

319 Izzi 07.15.06 at 7:44 am

…. I've had trouble before with my iPod. One day it froze another day it wouldn't turn on, but that was all fixable by just resetting it.

This time, my click wheel is not working, no matter how many time i reset it. HELP??

320 Clarence 07.16.06 at 9:06 pm

PLEASE HELP.. My computer said that my ipod wasnt formated so i clicked ok to format it and now it shows a breifcase. What should i do?

321 babyface 07.19.06 at 2:09 pm


322 don 07.20.06 at 10:51 pm

Great Tips. Thanks. Site was tops in Google and solved my 40gb ipod photo pronto…

Faster than any apple support site, manual, yadda yadda. I was back up in 2 mins from problem discovery to resolution.


323 Buckholst 07.22.06 at 3:17 pm

I have been trying all sorts of ways to fix my wifes Mini which had the menu button only working for reset problem, I even tried the pull the click wheel front off with masking tape trick cleaned the switches and even tested that they were working with a meter (the menu switch was working OK), but came to the conclusion in the end that the problem was in the click wheel logic circuit. Next step – got a replacement off of Ebay for £12.00 and swopped it – result fixed in ten mins flat. Point is if you have tried numerous resets and restores and the menu button still don't work the clickwheel needs replacing. you can off course flick the lock switch a few times that seems to do the same thing as the menu switch. Better than chucking it I suppose?

324 Mike 07.23.06 at 2:35 am

I was charging my ipod video and then when i checked on it. The charging display looked different. Then i took it out of the USB and it stopped working. There was nothing on the screen and i tried perssing the buttons but nothing worked. I dont know what is wrong with it.

325 shefin 07.25.06 at 11:44 am

I finished installing podzilla to my iPOD NANO rebooted it. the rebooting became stuck and it kept displaying the apple logo.when i tried to reboot it the screen shut off and turned on. but it still kept displaying the apple logo. i tried every thing but there was no use.

326 wismar 07.26.06 at 7:20 am

thank you for the info. i can now reset my ipod everytime it freezes

327 rose 07.26.06 at 1:45 pm

GREAT….thanks for the tip

328 Luv 07.28.06 at 11:35 am

My ipod has froze on the 'Do not disconnect" screen and i dont know what to do???? PLEASE HELP!!

329 Werty 07.28.06 at 11:41 am

Hey Luv, if you have a PC I think this is a common problem. I just got an ipod shuffle the other day and could not disconnect it. I had to hit crt+atl+delete, go to task manager, then to processes, and kill the following: ipodservice.exe, ituneshelper.exe, and I think itunes as well.

If that fails try restarting your computer.


330 Luv 07.28.06 at 11:44 am

thanks you for the reset help

331 Gerry 07.28.06 at 10:36 pm

Ipod mini returns from the dead, thank you

332 JLMY 07.29.06 at 5:01 am

Thx man, my ipod had returned from the land of Freeze.. My songs are saved…

333 terrikhat 07.29.06 at 8:03 am

My ipod has a problem! My menu button won't work. All the other ones still do, but when I push the menu button nothing happens. Please help!

334 Aaron Charles 07.30.06 at 11:15 am

My ipod fell, it works fine but wont connect to itunes or the ipod updater. What should I try? pls respond to

335 Tiara 07.31.06 at 10:36 am

I did reset my nano and it did work but all i can see is a white screen,and when i press on the click wheeel it clicks! any help on what to do?

336 viral 08.01.06 at 11:02 am

darn, i wish i'd read this before I slammed my ipod on the floor in frustration…it isn't frozen anymore, but I have the trifecta of a sad mac icon, a disc with a magnifying glass, AND the folder with the exclamation mark.

337 alex 08.02.06 at 10:08 am

yeh i have the same problem as above, and nothing works :(

338 Pam 08.02.06 at 2:25 pm

Hey. My ipod (20gig w/ click wheel) is a little broken. They menu button is not performing the correct action. When I click the menu button it brings me forward instead of backward. For example, If I am on a song and I click the menu button to go back to the playlist…it plays the song. With enough clicking and clicking and clicking I can usually manuver backward – do you have any suggestions?

339 Amy 08.16.06 at 9:52 am

My menu button on my mini won't work either…I have reset it 9 million times and the same thing keeps happening. It's more annoying than anything. ANY help besides "reset it" would be helpful!

340 Werty 08.16.06 at 11:31 am

If your buttons seems broken most likely they need to be replaced. It seems like if you are good with electronics you can replace your ipod buttons on your own, but I would recommend contacting the apple store or apple tech support.

I need to make a post about various debugging and service tests that you can do on the ipod…just been to lazy.

341 bubblygurl19 08.16.06 at 10:51 pm

Thank God I found this site!!!! Your instructions worked perfectly. I thought all that money for my ipod went down the drain. For those people calling us idiots and you were "smart" enough to look on the apple instruction manual, how did you happen to stumble on this site??

342 JiveAssMoFo 08.17.06 at 8:36 pm

Cool, thanks for the instructions. I had my first ever hang on my 6G mini, and didn't remember the reset sequence… karma for you.

343 kj 08.19.06 at 6:09 pm

thank youuuuuuuuuuuuuuuuuu, we neeeeeeddddd more sites like u thank you for taking ur time to help people like me,

344 Muffin 08.22.06 at 9:01 pm

Hey, thank you so much for sharing! My Ipod Video hanged this morning and I followed your instruction on how to reset. It's working well now.

345 sarah 08.24.06 at 5:44 am

THANKYOU =D im going away today and i thought i was going to have to put up with the most boring journey ever so thanks =D

346 Zorana 08.24.06 at 12:51 pm

AWESOME!!! The only thing that worked was following your steps. Thank you so much. Mine got stuck on "Do Not Disconnect" screen after plugging into a USB hub on my computer. Did something strange but now it works (plugged straight into computer USB port). Thanks again!

347 Jacki 08.24.06 at 2:09 pm

I am having a problem with my Ipod video. My 5 year old son, Alex, was messing with it. He must have put a lock code on it. It needs a four digit number password to get into it but, I do not know it. I was wondering if there was any other way to get around reseting it? Thank you.

Email me at:

348 matt 08.28.06 at 7:41 am


349 Amit 08.29.06 at 11:46 am

I faced the ipod 40g hang problem for the first time and was really worried about. Finally I came accorss this page and got i fixed.

Thanks a lots..thanks thanks!!!


350 anonymous 08.29.06 at 2:28 pm

ARGH!!! my ipod keeps doin this weird flashy thing. one minute, it displays the apple icon, then the out of battery icon. I've tried pressing and holding menu and centre and menu and play/pause. PLEASE HELP!!

351 Pat 08.30.06 at 1:32 am

thank you thank you thank you. worked like a charm, no songs lost. (of course i was kind of halfway hoping it wouldn't work and i'd "have" to buy and ipod video :)

352 Jennie 08.31.06 at 11:23 pm

My grand-daughter dropped my ipod and now it is stuck on lock, I tried resetting but it wont it is frozen. I also tried to restore unable to do it either it said internal error…I have tried everything i have read nothing works…how can i get the lock out of my ipod…my ipod recharges and it is recognized by itunes…

353 KidwithTheiPod 09.01.06 at 12:09 pm

i love you.

354 sam 09.02.06 at 12:51 pm

I have tried all of the resetting option and nothing will work!! F***!!!!!!!!!!!!!!

355 Yeah.. 09.05.06 at 10:55 am

Im just bored at work so I'll comment on this shit although my ipod is not stuck…

356 Zoe 09.05.06 at 5:18 pm

Thanks so much, Ipod website was down and you saved my ipod for me so I don't have to live a second without it :)

357 Amba 09.05.06 at 5:52 pm

my ipod won't play music i have done everything i have pulled it apart to reading how to play music and all it will do is put the apple logo on the screen

358 Kates 09.06.06 at 5:26 pm

Chief thats quality advice…my ipod(known to most as the ibop)is gone tho.Completely died.I might kick someone in the face im that annoyed.Never again…il stick to my walkman cheers…did you ever have an issue with your walkman?Didnt think so

359 FilMo 09.07.06 at 4:15 pm

I was just about to invest in a new ipod when I found your site. Many thanks for injecting life back into my much relied on (previously dead) ipod mini !!

360 goong 09.08.06 at 5:27 am

thanks it's really help in first try..

361 Bobbie 09.12.06 at 10:18 pm

I have an ipod 20gb it keeps freezing and freezing so I reset it and reset it sometimes I get the language menu up and I have to plug it back into my computer to get my music back on I have put it in Dignotic (can't spell) mode but it did not work I have searched and searched for some way to fix it because I have no warrenty left and it pissing me off getting the run around on the If someone has any idea on how to fix this problem please please email me and let me know because I'm ready to throw the little thing out the window. email address is THANK YOU

362 travis 09.12.06 at 11:34 pm

3 ipods in 1.2 yrs… all screwing up never gettin one again

363 CHris 09.13.06 at 12:40 pm

my ipod shuffle ran out of batt when i was working out yesterday, when i got home and plugged it in, nothing happined. i have tryed resetting it but there is no power at all to the device. when i plug in the headphones usually i would hear a little pop in the speakers just because it recieved power for a sec even though it was off, now it doesnt even do that, please help! thank you!

364 krystal:DOT. 09.15.06 at 2:25 am

ive just got a new ipod and ive installed the cd and all that, so i got some music from limwire and put it into library on itunes so then i went to put it ont my ipod and i looked in the coloum that has library prodcast and that but it didnt say ipod, it had everything else but that the only extra ting it has is krystal's limwire tunes :S PLEASE HELP its really frustrating me

365 Sal 09.15.06 at 9:05 am

Hi. My ipod won't scroll any more. "Menu", play/pause, select, etc. is ok but no scrolling.

I reset a few times but still no luck.

Any ideas?

366 Brad 09.16.06 at 9:06 pm


I have a problem with IPOD mini 4GB. I have the latest itunes from APPLE and when I was charging the ipod, ITUNES asked to update software on IPOD, so I did. While the IPOD was updating, I accidently plugged the USB port. Now, my ipod is dead. THe only thing it does is make a repeating clicking sound when I try to charge it. I tried the 5 R's (reset, reboot, etc) and nothing. THe menu, select reboot does nothing, etc). Is there anyway to get it back to original software? Problem is, it doesn't turn on and like I said, when I plug it in, all it does is make that clicking sound. No icons, logos, etc.


367 austin 09.18.06 at 7:58 pm

my ipod nano froze and i did every thing i said up there and still wouldnt work… plllzzzzz someone help mee .. email me at

368 Jake 09.20.06 at 1:24 pm

right well i got a ipod mini battery nd decided 2 change it after some while so i did nd cus i took it out the case the part where it conects at the bottom (witch is teh weel part if im right?) came out but the weld didnt brake (witch i no ppl have problems wid) but what my problem is ive put the batetry in nd the part that makes the week work at the bottom but when i turn it on it shows apple logo but i cant srcoll or do anythhing,the hold switch works nd all nd it says its chargeing when i plug charger in but i cant use weel:/ why is this

wb soon plz

cheers jake

369 barney 09.23.06 at 5:37 am

After a few goes ….Pressing the Menu and Select "middle" button technique also works when 5G Ipod 30Gb freezes and displays a tick and the message "ok to discoonect" for some unknown reason it had pit itself in Disk Mode.

370 Brett 09.23.06 at 11:25 pm

I've updated to iTunes 7 but can't update my iPod from 1.1 to 1.2 because it "contains files that are in use by another application." Resetting via iTunes does not work.

371 Brett 09.23.06 at 11:26 pm

I've updated to iTunes 7 but can't update my iPod from 1.1 to 1.2 because it "contains files that are in use by another application." Resetting via iTunes does not work.

372 regg 09.25.06 at 10:17 am

You guys are doing an awsome job helping people with their ipod problems.

thanks a lot

373 jaap 09.26.06 at 2:16 am

Thanks, putting the ipod on a table and pushing the buttons the way you describe it worked!
Trying with the similar but less detailled Apple instructions did not work, and I really tried.

374 alex 09.26.06 at 6:31 pm

Thank you! My dad did this yesterday, but I didn't want to bother him again, so I tried it myself. At first I thought I did something wrong (it blanked out) but I reset it again, and it worked like a dream!

375 Loc 09.27.06 at 11:39 am

Thanks a bunch I was in the libary listening to my Ipod and it froze on American Idot, how approriate and I was like well hatever I'll just wait for the battery to die, but then it started getting hot as hell and I figured I do a google search and yay for your blog you saved me from wrecking my ipod against a wall hahha

376 Tan 09.27.06 at 5:15 pm


377 Golam Jamee 09.28.06 at 3:14 pm

hi.i have bought a ipod 3 weeks ago but now my ipod is not working.may be its hanged.its not working.screen wat can i do.would u plz send me some tips to turn my ipod again.plz do something

378 Alex 09.28.06 at 5:31 pm

i have an ipod mini, its a first generation ipod mini about 6 years old, or 5 and i turned it off and put it on my table then in the morning i tried to turn it on but it didnt so i tried to charge it didnt charge hooked it up to my cpu but that dint work is this becuz my ipod is soo old or wut do it do

379 Jordee 10.04.06 at 1:05 pm

My ipod mini is about 3 years old and one day quite a while ago my scroll wheel got stuck all the way to the right. So the volume is always maxed out, it is always at the bottom of the list and i cant do anything about it. Does anyone know what might be wrong?

380 alisa 10.06.06 at 10:53 am

problem wih ipod! it makes that clicking sound when i try charging it via computer AND via power adapter…, and i am not able to reset it because the computer does not recognize the ipod, ever! what to do???? is it over?
thanks for any feedback!

381 Ramlan 10.07.06 at 5:29 pm

Haha. Thanks man for this guide. Got my Ipod hang today and makes me blur. Google the web and find ur site. Now my Ipod video on run again 😉
Thanks again.

382 EDWIN BALACACERES 10.07.06 at 10:40 pm


383 EDWIN BALACACERES 10.07.06 at 10:43 pm

please helpppppppp
my ipod wont turn on because a symbol comes out like a note book and a ! sign help what do i do?

384 EDWIN BALACACERES 10.07.06 at 10:46 pm

please helpppppppp
my ipod wont turn on because a symbol comes out like a note book and a ! sign help what do i do?

please email me at

385 tyler 10.08.06 at 3:07 am

ahhh ive tried 20000 times on my 60gb and it still wont work suggestions?

386 joe 10.08.06 at 1:45 pm

i have an ipod 20gb click wheel and the click wheel wont let me browse down what should i do?

387 risto liias 10.12.06 at 1:08 pm

hi every one im new to ipod and im already having problems first thing is first i have no recipt or box since i have " lost " them some how and i dont have anything to connect to the computer so pretty much the only thing i have is a ipod 2 gb and head phones. the problem is i put on a lock screen and 20 mins later i tried to open it but the center button is not doing anything it wont say invalide code or right code all i can do is just move to the next number with the > arrow im really having problems if any one could help me with this it would be a life saver thanks. my hotmail and email adress is

388 Heather 10.12.06 at 5:51 pm

i have a ipod 1GB and whenever i got to my songs for it to play, it shuffles through them all without playin a thing, & reset it and everything cause i don't really know much about it, but it still didn't work.

help, please?

389 Mikee O 10.12.06 at 11:10 pm

You are a lifesaver! Thanks a million!

390 Johnny 10.15.06 at 8:00 am

wicked, thanks so much for all the info!

391 hgffvvgnbvn 10.15.06 at 3:17 pm

u all suck because apple didnt do nothing about my brocken ipodnano2gb theyjust said too bad even though i had awarranty and it wasnt do for another 2 years.

392 Rebecca 10.16.06 at 3:35 am

Nothing helped up until I found a user comment on here saying to press the menu and middle button instead of the menu and play button and it worked, to all ipod nano original people use that is your scren freezes. Thanx heaps to the person who suggested it.

393 David 10.17.06 at 5:03 pm

Quick easy fix, now Bruce Springsteen can rock again!

394 Joy 10.18.06 at 8:45 pm

super instructions. I have an ipod nano and I followed the ipod mini reset instructions, and it worked great!!! thanks

395 Kay to the Cee 10.20.06 at 4:21 pm

I have a 5th Generation iPod, 30GB, and I need to charge it. When I plug it into my computer, nothing happens. ITunes doesn’t come up, my iPod won’t come on, and when I go to iTunes and click on Preferences, iPod, then it just says, “No iPod Connected”, when It's clearly plugged in. I’ve already tryed the “hold switch” trick, but that doesn’t work, and neither does holding down the Menu and Select buttons. I don’t want to reset my iPod, because I don’t want to lose all of my songs. I only have a couple of more hours until I have to go to a football game, and I want to have something to do while I’m there. Someone PLEASE help me quick!!!!!!!

5:21 PM

396 Loretta 10.21.06 at 4:14 pm

I have reset my ipod nano 2gb to factory settings but it freezes on the language screen and won't do anything. I tried to download pics on it and it indicates the pics are on it thru itunes. What can be wrong and what do I do?

397 Abbie 10.21.06 at 5:29 pm

i put my ipod on charge and the apple simbol jsut has frozen on the screen i tried reseting it but it doesn't do ANYTHING! please help me!

398 Kristen 10.22.06 at 10:05 pm

you're my hero!

399 karsten 10.22.06 at 10:45 pm

The other day I was at school listning to my iPod…It was working GREAT untill I tried to turn it off. I would keep clicking sleep and it wouldnt do ANYTHING. It would play songs and do everything just like allways but it would not go to sleep…I tried around 50 times to turn it off and gave up. I just threw it in my backpack and let it do its own thing. I would check on in every once in a while to see if it was off…It never turned off and it just kept playing songs, untill the battery ran out. When I got home I put it on the charger and left it there for about a day and when I took it off It would not turn on, I have tried resetting it and it does not work…now I connect it to the comp or the power and it will do this werid noise and it wont stop, it wont charge it will just do that annyoing noise..I am going crazy and dont know what to do…any help?

400 hdik2 10.24.06 at 3:19 am

thankx you sooo much!!! u saved my songs!!

401 Nick 10.24.06 at 3:20 pm

My ipod (specail edition u2 series) for what ever reason, ill plug it into my computer, or my wall, and sometimes it will just turn off, (as in a short) and it wont turn on for about 2-3 weeks, and it hasnt been on in 2-3 weeks but when i plugged it in it was at 50% power, and each time i plug it into the wall or computer its power will drain back to nothing, is it broken? shorting out, someone explain why it turns off and doesnt turn off for 2 weeks….thanks ^_^ also if you can email me at if you h ave a suggestion (easier for me to read) thanks alot guys!

402 Nick 10.24.06 at 3:21 pm

Oh and karston, before mine was shorting out, MINE DID THE EXACT SAME THING!

403 nico 10.25.06 at 6:38 pm

have read the above comments-
nothing appears to be posted about what to do if reset doesn't work- best solution is try it a several times + let it run flat and try again

I think if your ipod is making that weird boot up noise its busted for good(would love to be wrong?)

Enough ty comments pls- lets get some further answers to questions

To all those peeps who say this info is on the apple site or in the manual- did you really search this site and read these posts to make that comment- damn trolls!!!

p.s ty

404 Anna 10.26.06 at 11:34 am

Hi all,
my ipod is a 2½ yr old 40G click wheel thing. I have reset it from time to time when it has been acting up, using the above instructions. If that didn't work, I have put it into DIAGNOSTIC MODE

In diagnostic mode you can do different things, eg. a hard disk scan, to see if there is something wrong with it. You can also force the ipod to reset, a very useful function since this is the only way to make my ipod want to reset, sometimes.

When it is reset, it is usually possible to plug it into the computer, and make it appear on the drives list. Sometimes it has been possible to update the software on the ipod, using the Apple software updater, which should be in your Programmes.

Once this didn't work, and I had to format it…
(in "my computer" right click on the ipod icon, and choose "format")…

AND if this doesn't work, I have one final piece of advice: put your ipod face up in your palm, and drop it onto the floor (let it fall approx. 1 metre) – make sure there is a rug underneath…

Lately I usually only have to threaten with The Drop, and my ipod starts to behave normally again…

Good Luck to you all!

Good luck!

405 Sasanka 10.30.06 at 9:36 am

thanx a ton man

u r a life saver…. man i was about to return the ipod

406 Morphox 11.02.06 at 2:56 am

Hmm, I don't have the time to read all these comments, so I don't know if this has already been said.

Okay, well my iPod video, 30gb, crashed the other day and froze at the "do no disconnect" screen. The way I unfroze it was to let the battery run, and plug it back in. The backlight on the iPod dosen't show but a big battery "charging" symbol does. Just leave it for a while and windows will recognise it again. I figured it was just a case of ejecting the iPod properly.

I hope this helped people that are waiting for a fix.

407 Cuppa Java 11.02.06 at 3:04 am

I was halfway back to the store with my frozen "now playing" ipod nano when I was distracted by a wide screen computer monitor in a local store. I thought I'd google the ipod problem and voila. The "Menu + Select" reset worked for me right away.

Did I saw awesome yet?


408 Laurie 11.02.06 at 6:24 am

Hi guys,

I have an ipod mini 40GB and it has a symbol that is NOWHERE to be found on apple website. A battery icon with exclamation point in a triangle, its NOT the folder one that everyone keeps talking about and I have tried resetting, charging, leaving untouched over night etc. Any suggestions?

409 Clio 11.03.06 at 12:50 am

Thank you! This website is gold! I love you! Thanks for helping me fix my iPod!

410 Nork 11.03.06 at 3:39 pm

hey – just doing some work on a friend of mine's ipod – she didn't have the manual, and i've not had much help from apple (didn't look hard enough, i guess).

but thanks for putting it out there. did the trick…


411 bernie 11.05.06 at 6:11 am


ur a lifesaver!!

412 Robin 11.05.06 at 6:45 pm

My sister handed down a Ipod Mini thats about 1 year old. I read all the comments and my i pod has a folder and a triangle around a exclimation mark. i tried reseting it many times but only what comes out on to the Lcd screen is a apple sign and it goes back to a folder and a triangle around a exclimation mark. under that it says this link sucks crap, but does any one else have a suggestion in what to do?

413 haylee 11.06.06 at 1:29 am

hello i tryed yur resetting thing n it worked but now thta i done that the battery went flat and it comes uyp wuit a error in the battery wen i turn it bak on

414 Mark 11.06.06 at 10:39 pm

Thank you! I was ready to toss my mini in the trash. This, duh, thing broke, etc. My wonderful wife convinced be to breath easy for a second and search out a fix on Google. Reboot. All set.

415 Bobby 11.08.06 at 1:36 am

All Mini users. Press Menu and centre select button the SAMN time, as some one posted above… I nearly gave up until then…

416 ben 11.09.06 at 10:15 pm

If I were not gay I would kiss you

417 ben 11.09.06 at 10:15 pm

if i were gay LOL

418 Kyte 11.10.06 at 6:22 pm

My Ipod video 30gb froze and I don't know what to do next. I did almost everything but to no avail. I tried plugging it into the computer, but windows can't detect the hardware. also, I tried using a power adapter but still not working. Ipod remains stucked-up. help please.

419 katie 11.14.06 at 6:38 pm

thankyou thankyou thankyou thankyou thankyou thankyou thankyou thankyou thankyou
you saved my day.

420 Roger 11.14.06 at 10:13 pm

Thanks a lot ! I experienced a weird hang with my ipod video "5,5G". I started the music quiz by mistake, and I stopped it suddenly, and after that all tunes started playing like in music quiz, but without playing this game. After turning it off and on, and using the hold switch twice, it completely hang and I was quite pised off till I found a way to reset it . Thx again

421 Aubrey 11.14.06 at 10:32 pm

My mini ipod is stuck on standby, i have done everything to try and fix it, charging it does not help because the charger does not recogioze it, and i reset it again and still nothing, is there anything i can do?

422 sarah 11.16.06 at 5:22 pm

thank you soo much you made my day/week/month i was soo worried i wouldnt get my mini to work ever again and my parentals would be mad but you saved me! awesome site btw!

423 Punchkins 11.18.06 at 5:14 pm

I installed Ipodlinux onto my 30GB Ipod Nano.
I was unable to boot to disc and the system kept going back to Podzilla. PC at that time did not recognize my ipod on USB. This took me awhile to figure out how to restore my ipod but I finally did. Here is what I used if anyone else ever has this problem.

Hold top of center button while holding menu at the same time. Wait 5 seconds Ipod will start to reboot. Immediately place the finger that was on the menu button on the play/pause button but do not remove other finger that was holding top of center button. This will automatically default your ipod to disc mode and will be recognized by your PC immediately if it is connected.

424 Trevor 11.19.06 at 2:35 pm

My ipod nano will only turn on when i charge it but when it comes on it has that lock sign but i cant do anything what should i do.This stuff isnt working for me.PLEASE HELP!S.O.S.

425 Nicole 11.20.06 at 3:59 pm

TO ANYONE WHO IS HAVING THE IPOD SAD FACE/CLICKING PROBLEM: I had this problem twice with my lovely iPod, and the Apple store and helpers tried to get me to buy a new $250 one because my warranty is expired. I was so sad and out of cash, but then I read something online that said to physically whack the right corner of the iPod (just with your hand, nothing serious) in this situation. Nothing I tried worked, but as soon as I whacked that corner, the iPod sprung to life, and it's been perfect ever since. This is a free fix and pretty easy if you've got a hand, I daresay. Please try this before you spend a bunch of money in the store… seriously. Give it a gentle slap and that sad face and clicking noise will be banished.

426 nicole p 11.22.06 at 11:38 am

i have tryed resetting my ipod mini but it dont wrk it comes up with a folder with an explanmation mark and says but i have been on dat and i dont understand it help plz :(

427 Dustin 11.22.06 at 2:34 pm

I run into this freezing problem at least twice a month with my 60gb video ipod. None of the reset methods work. I used to just set it down and let the battery drain, plug it back in and it would be fine (until next time). One day I got pissed and opened the bastard up. It was really easy actuall, in the bottom corner is the plug for the battery. I unplugged it, waited about 20 seconds, plugged it back in and all was good. I'm so glad I did this because now when this pos freezes I can have it up and running in less that 5 minutes now.

428 LyNn 11.22.06 at 8:24 pm

my ipod shows a check mark and it says ok to disconect..I have tried all what i think i should do as click in the menu button… and all the buttons but it just don´t work is like frozen !! PLEASE HELP ME !! mail:

429 rick 11.23.06 at 12:22 pm

didnt work at all i guess i let the batteries die and leave it in a box and go back to the good old cds, ipods are the worst things invented designed in clifornia assembled in china .why not here too cheap i guess?

430 Adam 11.23.06 at 5:36 pm

THANK YOU SOOO MUCH my 30 gig fell on the floor and it froze i tried apple help but it didnt work ur method saved me form spendiing another 3-400 buks thanks!

431 kamlanm 11.26.06 at 4:17 pm

Thanks dude! Reset mine, was panicking!

432 christina 11.26.06 at 6:40 pm

thank you sooooo much i neraly was gonna throw this on the stone floor…and i just put this ipod on ebay so i neraly died..i tryed yur resetting thing and it worked…thank sooo much

433 Tiffany 11.27.06 at 4:11 am

Thanks so much. I am now enjoying my ipod again. Wish the people at apple could write real instructions like you do. Thanks heaps. :)

434 dominique 11.27.06 at 7:39 pm

Thank you so much. This information help me so much so now i know what to do if it happens. The people on apple don give real instructions to help. Thanks again.

435 Matt 11.28.06 at 11:50 pm


436 william 11.30.06 at 8:28 am

thanks soooooo much it saved my ipod from being thrown out the window

437 Madz 11.30.06 at 8:43 pm

I'm afraid to tell it to my parents that my ipod freeze.So i secretly get our laptop and went to this website.then i saw this page on how to fix ipods.u rock.tnx 4 your help.Good thing they are still sleeping

438 John B. 12.02.06 at 12:41 am

omgsh none of this stuff helps me i guess it's either that my ipod's are messed up or these instrucions aren't helping worth a shit i slapped,reseted,toggeled, & all of the above, but none of it help i have 2 ipod minis one 1st generation and BRAND NEW SECOND GENERATION i got for my birthday, & it rocks, but they dont work.One of them have the oh so depression "do not disconnect" and the other one is just complety out of this world frozen!I really don`t know what to do and just to tell you i am selling my things on ebay ..find them there=)

439 lee 12.04.06 at 4:08 pm

I have the U2 ipod 30GB,(had it a year now) it only turns on when i connect it to the ipod plug adapter, if i unplug it after 5 minites it plays but then becomes frozen. i have tryed all the reset options avalible and i get no response. the only response i get is when i hold MENU and SELECT ! then i get a battery symbol flash up for about 2 seconds which looks hazardous, WHAT ELSE IS THERE TO TRY ? ? ?

440 anomymous 12.04.06 at 4:27 pm

how do u take these fukers apart, av got a 30GB ipod video. and it only works when its on charge through the power adapter, other than that i get a battery symbol with a triangle beside it and a exclamation mark in it , aaaaaaaaaaaaahhhhhhhhhhhhhhhhhhhhhhh

441 sharpo 12.04.06 at 4:41 pm

what does the battery symbol with the triangle and exclamation mark in it mean, it seems to be the reason my 30GB U2 IPOD keeps frezzing. HELP

442 sharpo 12.04.06 at 4:44 pm

My 30GB U2 IPOD keeps freezing but works fine when on charge with power adapter. what does the battery symbol with the triangle and exclamation mark in it mean, it flashes up when i try and reset it ???????????????????????

443 Werty 12.04.06 at 4:49 pm

Sharpo, that battery with the explamation point means that the battery needs replacement.

Check out this article about that icon:

444 Michela 12.05.06 at 11:27 am

Oh, you are a lifesaver, mate! Thanks a million.
The reset instructions worked purr-fectly for my ipod.
So glad yours was the first link I chose from the google results.

445 deepak sharma 12.05.06 at 1:28 pm

Thank a lot.
Your method helped me revive my ipod nano.

446 Tjaart 12.05.06 at 2:38 pm

This post solved it! Who can believe it!?! (ctrl-f search the page for this posting!) TO ANYONE WHO IS HAVING THE IPOD SAD FACE/CLICKING PROBLEM: Nicole! You are my hero! I LOVE it when there is innovative sulotions like this! Thanks stax. I gently gave it a spank with my knuckle, hey presto. Fookin thing jumps to life after a hour of Menu-Select (ad infinidum) Thanks for the site as well! Now my gf can have her birthday present on time. Cheers!

447 Stevo 12.05.06 at 8:45 pm

Worked like a charm!!! iPod locked up while changing songs in the car charger cradle. Thanks a ton for all your help!! Without a doubt this is a great site!!

448 ij 12.06.06 at 7:49 pm

thought the iPod battery was finally dead (mini) and needed to be replaced. good thing your link was included in my search, came here, tried it and now it's back! thank you, thank you!

449 Leslie Torres 12.07.06 at 11:04 am

Exactly what the opening sentence of your site states is what happened to me….I was listening hit the next button and it locked….I followed what you said and it worked….Thank you so much…the internet is a powerful and friendly place.

450 Joseph 12.07.06 at 1:45 pm

I need help with my ipod mini. The apple logo dosent seem to go away i tried everything! can u help me please.

451 yaz 12.07.06 at 3:16 pm

well it worked then froze again then it worked then froze again and now it wont work when i press the menu and play button so i duno wat 2 do and it doesnt look like its been reset jus back to were it was b4 :S confused peopleeeeeeeeee

452 Jen 12.08.06 at 11:50 pm

Thank-you so much, I was ready to throw my fucking iPod mini straight out the window. My daughter was playing with it, and got into games section, I couldn't turn the mongrel off, but following your steps, the bitch turned off.

Thank fuck for small miracles and google eh.

Cheers, Merry X'mas and all that jazz from 'Down Under'.


453 Glen 12.10.06 at 7:42 pm

My ipod wont work it keeps trying to restart itself and sometimes a battery with an exclamation mark appears. What can i do

454 Jazzmine 12.10.06 at 10:07 pm

When I connect my 40GB ipod to my computer, the icon won't appear anywhere! What do I do?

455 Luke 12.11.06 at 8:45 pm

Thank you.

456 ryan 12.12.06 at 12:40 am

hey bro ,
last evening my ipod(30g video) started to have problem.

on the screen i have this black screesm with a appel on it .

i tried to give it a rest also for the nite and this morning i connected it 2 the comp and still this problem continues.

i am in india now .
pls help me out on this .


457 classic 12.13.06 at 6:38 am

thank q… love you

458 Kim 12.14.06 at 12:51 pm

Thank you very much for the tip on how to reboot my IPOD. It worked like a charm… It happened a long time ago and you are right about not able to find it on google, it took me forever to try and find it. Your solution was the first to come up this time and it worked.. THANK YOU..
The internet is so cool – what did we ever do without it.. Have a great day. Kim

459 Jay Ze 12.14.06 at 1:50 pm

THANK YOU!!!! my ipod was stuck on the "do not disconnect" screen and I tried everything to make it work…so I thought…this tip worked for me right here…Reset Click Wheel Ipod (newer ipods including resetting an ipod video)holding the menu and middle but for about 10 seconds did the trick and its up and running now!!! thanks man!!!! HA! =o)!!!!!!

460 Chris 12.14.06 at 3:44 pm

you guys are live savers. thougth my ipod was broken. it works fine now i had to keep trying to reset it. at first an exclamation point came on. then i tried to plug it into my pc and it wouldnt come on and a big battery with a lightning bolt came on the screen. when i continued resetting it by holding center button and menu and toggling the hold on off it worked.

461 Tiana 12.18.06 at 12:07 pm

This website is awesome. It help me reset my Ipod. Cool!!!!!1111

462 El Man 12.18.06 at 10:35 pm

Thank you. I started to panic, then realized that this has had to happen to someone else. The service you provide is priceless, but appreciates.

463 The_psp_playa 12.19.06 at 3:38 pm

Thank you soooooo much i was using my big brothers ipod and it froze when i was playing football and this fixed it!!!!!!!!


464 Ivan Howard 12.20.06 at 4:40 pm

Thank You So Much! It worked for me!

465 Bibi 12.21.06 at 9:03 am

thank you so much my ipod started working as soon as i did the first steps you told me to. thank you soooooooooooo much i love you

466 Mark 12.21.06 at 8:23 pm

Thanks ! I was getting desperate as I was about to go on my Summer holiday and my IPOD had frozen.

467 Daniel 12.22.06 at 2:39 am


468 Stu 12.22.06 at 5:08 pm

Thanks Dude, U rock , IPods mini sorted !

469 Ian 12.23.06 at 7:26 am

This man is AMAZING, I was so pe\'od that my ipod was frozen. And you helped me alot, thank you, Have a blesed Christmas and a loving New Year!

470 Btom 12.23.06 at 2:36 pm

My 60GB ipod displays a sad face with !,did as u guys described & an empty sign bat displays & apple logo thereafter but still ir won't turn on.real pissed off & feel like I hate this big shit called ipod.what else can I do?

471 JessRenn 12.23.06 at 6:02 pm

thanks a million! wow, i just got my ipod two days ago and it froze on the car ride while i was on my way to my christmas vacation… as soon as i got to where i was going to asked to find a computer so that i could fix it. your site came up and told me exactly what i needed to see.. as soon as i saw that main menu again and went to my playlists i actually started breathing again! 😛

thanks again!!!


472 wondz 12.23.06 at 11:18 pm

let me just thank you…! i lost all hope trying different technical stuffs just to reset my i-pod…then suddenly without much effort…i tried to reset as you advised…well…it worked…! thanks a lot! yey!

473 adrian 12.23.06 at 11:20 pm

let me just thank you…! i lost all hope trying different maneuvers just to reset my i-pod…then suddenly without much effort…i tried to reset it as you advised…well…it worked…! thanks a lot! yey!

474 Jen 12.25.06 at 4:23 pm

I have no idea what is wrong with my ipod. It's a 4th generation 20 GB. It all started when i try to charge my ipod to the mac. It wouldn't pick up my ipod on my computer. then i got the sad face. i tried to reset my ipod (menu and select key together) and i got an ok sign. my ipod is making funny noises (it's making clicking noises-like it spinning and spinning and then clicking). today, i tried to restore my ipod. i was able to get my computer to actually find the ipod. i tried to restore it. after that, it started to update my songs. it updated 1 song per every 10 minutes. then it got stuck at the 25th song and wasn't updating anymore. so, i unplugged it and then when i tried to turn on my ipod, it told me to plug it in to charge the battery? any ideas as to know what is wrong with my ipod? the clicking noises and the sad face. any help would be much appreciated!!!

475 Werty 12.25.06 at 6:21 pm

Jen, I am guessing it is your hardrive that is messed up… the clicking is probably not a good sign. To run a scan on the ipod hard drive do the following: Reset the ipod (menu and center button). Then get it into diagnostics mode: hold rewind and center. Then you will have a menu, you will want to go to: "IO". From here you will want to go to "hard drive". Here you have 4 options:

1. HDSpecs will tell you everything from hard drive temperature to serial number.
2. HDScan scans your iPod's hard drive. This is a great way to see if you have a healthy iPod and if your hard drive is fragmented. This test will take a few minutes so be patient.
3. HDSMARTData returns SMART data for professional repair applications and personnel.
4. HDRW tests the ability of your hard drive to RW (read and write data). A FAIL result probably means you need to get your hard drive replaced

Since these tests may take a long time, it would make sense to do this while plugged into a power source.

476 nicole orrell 12.26.06 at 12:38 pm

my ipod is not working with those steps i\'m a girl by the way i did it 9 times it won\'t work if you can pleasa call me at 973372**** i will be so happy now i\'m crying cause i don\'t have anything to listen too bye have a nice day.

477 Shane 12.26.06 at 10:57 pm

Ummmm, that shit doesnt hepl. Nothing on the internet helped me. I't says that the iPod is corrupt and I need to fix it. and nothing works

478 Werty 12.26.06 at 11:46 pm

Shane, obviously the tests and the reseting worked… you have a hardware issue which can only be solved by repair/replacement of the hard drive. Call apple, take it to their store or stick it up on ebay "as is", because your iPod is fucked.

479 james 12.27.06 at 3:02 pm

I Have the new ipod nano and it won't turn on.
if anyone can tell me how to fix it i would really appreciate it

480 Thanx 12.27.06 at 8:33 pm

Thanks very much for this info. I knew this b4 but forgot it and this saved me from having to search te Apple site for like 12 hours trying to find the info i needed. My ipod suddenly died when i hit the play button for too long, and wouldn't respond at all to being pluged in or to any amount of button pressing-thanks

481 Ray 12.27.06 at 10:28 pm

I tried all of the above,,,,
Then I tried doing the same routine but holding the menu button instead of the pause button it worked…Ipods gotta hate em!!!!

482 Mont 12.28.06 at 2:57 am

Dude.. thanks a bunch! for the 30gb video holding menu + select got me out of the freeze.

483 gomez 12.28.06 at 9:10 pm

my menu button does not work on my ipod g3, so how do I get it to work again

484 Joe Burgess 12.29.06 at 10:05 am

If anyone is having the issue where your lock button is stuck on and you can't even reset your ipod I may have a fix. I dropped mine and after which it was stuck on lock. I was able to pop it open with a precision screw driver. Inside you will see a small system board (green) where the hold (lock) button is sitting. There is a copper cable with a black end on this board, this should connect to the main system board, mine had disconnected when I dropped it. I re-connected it and now it works fine.

485 tracy 12.29.06 at 1:49 pm

i have a speaker system for my ipod 30gb. it plays your music and charges ipod at the same time. i left it playing music on shuffle all night as i slept when i woke up it was stuck on one song and completely frozen. i have used your instructions but NOTHING i mean NOTHING is helping. my computer doesn't even recognize it at all. did i mention i got it for christmas? 4 days ago?!?!?


486 Carlos 12.29.06 at 8:48 pm

Thanks… My daughter is now a happy camper again!

487 Rachel Kelly 12.30.06 at 11:00 am

FANTASTIC – just fixed my brother in-laws 20GB Ipod – it's been freezing all the time for months – this is the only thing that's worked – THANK YOU LOADS

488 Amy 12.30.06 at 1:56 pm

Brilliant, thankyou. Just resucitated my new 30GB iPod thanks to your instructions!

489 Darlet Bledsoe 12.31.06 at 2:56 am

You are awesome! Thanks a million!!!!! I was able to reset my ipod just instructed

490 tara 12.31.06 at 4:36 pm

hey thanks a lot! That worked so much better than banging it on the table in frustration!:) Sadly, this locking up thing seems to be a common problem with iPods

491 Stefan 01.01.07 at 11:16 am

Thanks a lot

492 gernsteine 01.01.07 at 1:17 pm

YAY thanks man !!!
You just made my day !!!
Happy new year !

493 kchateshershuffle 01.01.07 at 2:54 pm

I have no idea what happened to my iPod Shuffle.It just…stopped working.It won't turn on,won't light up,it won't even sync to my computer!
And exactly one month after the warrenty expired.Just my luck.
Screw this.I'm getting a Zune.

494 nolan jackson 01.01.07 at 3:21 pm

well what a blinding site ive just un blocked my wifes i pod video because the air was blue and nearley had a full blown row over it fucking brillant site keep up the good work 100% site.

495 nkruman Beia 01.02.07 at 2:08 pm

I use i 60 gig ipod and ur instructions run just fine on mine thamks for putting this blog in here and help other people.

496 Preston 01.03.07 at 3:13 am

Yea man great advice. I have the 30 gb 5th generation bran new. The only time it frezes up is when i try to play the game vortex.Any advice out there?

497 tyshi 01.03.07 at 1:12 pm

my ipod got steped on and now something is wrong wit the ink in side its not showing any thing what shall i do how much will it cost to get an video ipod fixed and where should i go

498 surflordca 01.03.07 at 3:27 pm

My iPOD video just froze. Your instructions on resetting it worked great. Thanks a million.

499 jordan 01.03.07 at 9:31 pm

My brother has a new IPOD Video it froze on me i didnt know what to do I went to your site and you helped me alot thanks

500 Timothy 01.04.07 at 5:13 am

George, this is a nice helpful site, but the problem iam having is different. My ipod is in chinese I was in the dark when using my G1 20mg ipod pushed the buttons or wheel and the next thing I know the darn thing this in chinses I tryed to reset holding down menu and center but nothing.I would like to help support this site please email me a how to and a where to my email thanks

501 Werty 01.04.07 at 5:14 am

Setting the Language
iPod can be set to use different languages.
n Select Settings > Language and select a language.
If you accidentally set iPod to use a language you don\'t understand, you can reset
the language.
1 Push Menu repeatedly until the main menu appears.
2 Select the fourth menu item (Settings).
3 Select the last menu item (Reset All Settings).
4 Select the second menu item (Reset) and select a language.
Other iPod settings, such as song repeat, are also reset.
Note: If you have added or removed items from your main menu (see page 32), the
Settings menu may be in a different place.

502 jen 01.05.07 at 7:26 am

thank you so much for having this website! i thought my ipod was broke for sure, but then i found this site and it works now! thanks soo muchh!!!

503 Adriana Mantilla 01.05.07 at 11:44 pm

thank u thank u it works now

504 Mey 01.06.07 at 7:46 am

Thank you so much for that!!! Panic Over!!!

505 will 01.07.07 at 8:08 am

i have a ipod one of the new video one's and i get a face on it… its called a upset face or somthing and it says on that side gives you next to no advice or what advice is given doesnt work, i tryed your istructions but that doesnt work eather it comes straight back to that screen…. any chance you have any advice!

506 will 01.07.07 at 8:09 am

sad face*

507 JW 01.07.07 at 12:22 pm

Thanks for the help! Now I am able to restore and update!

508 kel 01.08.07 at 12:37 pm

hi i need help!! i had a new pink ipod nano for christmas and i put songs on it fine and now everytime i want to update my ipod with new songs it wont work. I'll plug it in and it will say chargin, at first i thought it needed to be fully charged so i charged it fully and now it will just say charge. is my ipod faulty or am i doing something wrong. pease help me quick!!

509 jaz 01.08.07 at 3:10 pm

i cried.
it wasnt doing anything.
then i read this.


510 Amazing 01.08.07 at 10:12 pm


511 Mel 01.09.07 at 6:18 am

thanks u soooooooooo so so so much! I thought my ipod was a gonner – but all it ok! Thanks for a sweet site :)

512 was v stuck before 01.09.07 at 9:28 am

thank u so much, apple site was rubish, hurrah for google bringing ur site 1st to my attention! was so very concerned

513 Gina 01.10.07 at 2:52 pm

PLEASE HELP! The centre button on my blue ipod nano (2nd gen) has been depressed and i cant unstick it. You cant remove the casing so what can i do?

514 ashley 01.10.07 at 7:39 pm

ok going insane here need my ipod to work and it may be my favorite color(pink) and it may hold 1000 songs but it's about to be thrown out a window!!!!!!!!!!!!!!!!!!1 I need it to work out and for study hall tomorrow and the dang battery won't go dead do far and the back light is styain out which should make it die faster you'd think! and none of the reset instructions work for me!!!!! I've been every where online tryin to fix it!!! HELP!!!!!!!!!!!!!! why can't thtere be one big reset button?!??!

515 Katie 01.10.07 at 8:58 pm

what about if my ipod isn't even reading on my computer??? the folder with the exclaimation point is on the screen, bu tmy computer isn't even reading it as an actual thing that exists. i can't even reset it. ive done everythinkg else on the fricken list, and it's still not responding. what the fu** do i do??!?!?

516 killa 01.10.07 at 11:14 pm

well my thing is that the sad icon thing comes on and i dont know what to do it totally gay i looked at the aplle .com shit nothing worked i need to find a way to competely reset it well can u help jusst e-mail me at

517 that guy 01.11.07 at 12:57 am

… nothing is working.. the apple logo on my video keeps showing up, over and over…

518 Pearl 01.11.07 at 4:10 pm

Someone put a damn password on my ipod, as a bad joke, and the person doesn't even remember the numbers. Now I've tried the "hold-menu-center-press" and does'nt work. Please, I'm desperated….HELP!!!

519 Emily 01.11.07 at 8:27 pm


My ipod frezzes sometimes when i plug the cord into the bottom – thanks so much for your tip! LIFESAVER! :)

520 MG2006 01.11.07 at 11:54 pm

Thanks very much…. This was only the first site out of google.
In first try we are out of trouble….
Thanks a bundle……

521 ANTHONY 01.12.07 at 3:03 am


522 Chris 01.12.07 at 11:06 am

awesome, dude. Thanks for taking the time out to give this tip. God Bless-

523 hellfire 01.12.07 at 4:30 pm

thx you saved my ipod {life}

524 skunky 01.12.07 at 6:56 pm

my ipod mini stoped working ages ago and i thought it was a gonna – the battery has been a problem and it didnt seem to be charging. i found this website and it has been working well for months. came back to this site cos my brother's 60g just froze and reset did not work. saw comment that IT MAY TAKE A FEW ATTEMPTS, i tried 3 times and it worked.
Thanks, thats 2 ipods saved

525 thanks 01.12.07 at 9:33 pm

thanks that was the best info found on the web!

526 DaDa 01.13.07 at 8:12 am

I have a 2Gb Ipod nano how do i reset that ive tried to do it many ways but doesnt work?

527 Daniel 01.13.07 at 10:53 am

At first, I was about to say, "All you people are gullable morons". But then I repeated the steps a couple of times over and it worked! THANKYOU THANKYOU

528 Will B 01.14.07 at 8:04 am

Thanks a lot. Initially this didn't work, the hold 'icon' was still showing on my 80GB iPOD (5G) despite turning the switch off.
Persistence paid off, and after re-reading your instructions my iPOD came slowly back to life.
I'm guessing because the software had completely crashed the on-screen icon showing the padlock didn't change regardless of the switch status.
However the menu/select button reset work.

529 sal 01.14.07 at 9:54 am

tanks a lot i could use my ipod for ages ur great!

530 faizan 01.14.07 at 12:32 pm

thanks a ton…and i almost tght tht it was my bad luck…jz gave my laptop cuz it was hangin up..n b4 tht my iMate K jam broke down..n now my new 80gb iPod…but then I saw this life saver…

531 Kristy 01.14.07 at 7:35 pm

My ipod freezes wen i plug it in, the reset thing doesnt work and when its thinking it makes funny noises. !!!!!!PLEASE HELP!!!!!!

532 Kristy 01.14.07 at 7:36 pm

PS: I have a 20GB click wheel ipod

533 Laquita 01.15.07 at 1:18 am

m@n cuz…dis aint b3 workin 4 m3.
i tri3d everyting
it still @int on shuga
w@t i spost@ dew b@by boo?
help @ sist@ out

534 Rhena aka Your_3rd_Street_Homegirl. U_C_IT!!!!! 01.15.07 at 1:37 am

Dis yo Gurl, Straight outta COMPTON!!!
Yo gurl finally got the dam computor!!!
Well I got one of these Ipod thangss for christmas, but ain't nobody else got one, so I ain't got no person to tell me how to fix it!!!!
I'm bootsey confused bout thiss, CAN A HOMIE HELP ME OUT?
My kids was throwin it 'round, and cracked my god dam screen! I was pissed, they alomost broke the vase i was finna pond!
Shit, I need help.
So, can someone send a super smart ipod gangsta over herr, to help me out?
I prefer dark skinned boyz.
Cuhs this ain'yt workin!

535 elliot rippingale 01.15.07 at 1:43 pm

i have an ipod mini, and i was just listening to some music and it just suddenly froze and one of my songs. I've done absolutely everything you've said and it won't work. please help!

536 AMANDA!!! 01.15.07 at 2:55 pm


537 Ann 01.16.07 at 3:12 am

Oh my gosh are you kidding me?this shit works like a bitch….yall saved my ipod i was bout trashin it when i jus browsed thru google and found ur website….I love you guys and trust me i dnt say that too often…lol

538 sarah 01.16.07 at 2:16 pm

i lent my boyfriends ipod while i was on a long bus journey it just totally frozed and wouldnt play any song it was as if it was slide showin the songs i did as u said i didnt even looose any songs… hehe he doesnt even know!!!!! thanksssssss

539 Jaime 01.17.07 at 8:55 pm

I thought my Ipod Video was threw!!! I tried everything… I went to this site and tried it out but it did not work. I then relized my hold button was on! I tried again and it worked!!! THANK YOU SOO MUCH YOU ARE THE BEST HELPER EVER!!!

540 Aaron 01.18.07 at 7:40 pm

Thank you so much, I thought we just bought another paperweight…

541 Tylynn 01.19.07 at 6:35 am

i woke up one mornig looked on the computer for my ipod and it was there i thought that someone had put it in water for some reason,went and did a little research for about 2 and a half minutes when i greatly stumbled upon this wabsite it worked for me very easy and simple

542 huntley 01.19.07 at 11:58 am

Thank you. The tips about how to reset ipods worked. What can I say this site is the bomb. This is just great you fixed my ipod. I am from Jamaica and i am going to let everyone know about this site its the best

543 Gabri 01.19.07 at 2:29 pm

Thank you so much. I managed to reset my iPod using your instructions. Brilliant!!!

544 ANON 01.20.07 at 3:11 am

HELP!!! My Ipod won't turn on… it has the apple logo then goes to the main menu then suddenly switches off! i can't connect it to my comp either!!!!PLEASE HELP ME!!

545 janna 01.21.07 at 6:31 pm

none of this didnt work for me. it turns on when i plug it in but when i unhook it from the computer then the screen fades away and doesnt turn back on.PLEASE HELP!!

546 Someone 01.21.07 at 10:54 pm

omg, this didnt work, you gave me the same answers all the other sites gave me:@

547 steph 01.22.07 at 4:58 am

why are ipods screwing up in the first place…like why do they have to be reset at all? apple can kiss my ass.

548 Ram Sankaran 01.22.07 at 11:40 am

I had bought a brand new 80gb video ipod just prior to travelling to India and the thing froze after just 1 week. I was mighty upset as getting support in India is iffy at best but thanks to your site, I was able to reset it and get it back to working in under 10 seconds. Thanks a bunch…

549 kayla 01.22.07 at 9:45 pm

yaaaaaaa uhhhhhh i tried this and its not working i have an ipod video gosh ur instructions are not working for crap my ipod keeps resetting over and over and will not turn on even if i charge it or let it die and charge it gosh i hate this ipod actually its probably not my ipod its ur instructions there bogus! =[

550 Jack Mawhinney 01.25.07 at 5:14 pm

Omg you guys are great!!

Thanks for the help!!

Fixed my iPod now!!

551 me 01.26.07 at 5:24 am

err i did it and it workd but half my batterys gone too =/

552 Cornel Tanady 01.26.07 at 11:32 am

I was really disappointed on my first time using my Ipod. Look for the reset button as what most of the electric stuff will have one.. but Ipod don't have one. Get stuck in the air plane for few hours and feel so sad.

Thank you for the wisdom sharing.
Thanks.. 😉

553 Amr 01.27.07 at 1:12 pm

IT WORKED!!!! for my 80G ipod video.

It was stuck on DnD screen.

1. Slide button to HOLD and back
2. hold MENU and Center Button for about 6-10 sec

The screen went black and then an apple appeard. After which it rebooted fine.

Syncing with my new MBP right now! (it hung when I connected it to my MBP for the very first time after moving my itunes folder to the new machine)

Hope this will help someone else who has their iPod 80GB stuck on Do Not Disconnect.


554 DreNooSHë 01.27.07 at 5:59 pm

U Saved My LIfe.. Uh HUh :(:( .. MY Black iPod IS everything I Have:$.. THANK U THANKS A LOOT .. This Is A Crazy Site.. PS. I WRITE from ALBANIA .. a Small Contry.. But Big Heart And Brilliant People:$.. JU DUAM (in albania means WE LOVE U ) …Bye(K) )

555 mariangel 01.27.07 at 8:56 pm

OMG thank you so much! you really helped me and as i far i can see to a lot of people too… My Ipod got stuck and I don't live in the USA, so can you imagined how I was when I realized that the screen was in "Do not disconnect" when it wasn't connected at all!! Thank you so much!!!! 😀 XOXO

556 Karen 01.29.07 at 4:05 pm

this was like the first malfunction and yeah. so scary. thanks!! =]

557 Ryan 01.29.07 at 10:28 pm

Thanks man i was so pissed off when i saw my iPod freeze cause i just bought it a few weeks ago this really helped, thanks again

558 Henry 01.30.07 at 2:09 am

Wow, dude, thanks. i would have abandoned all hope if not for this site…

menu and center button worked for me

559 Dave 01.30.07 at 3:47 am

Thanks a lot for the info. I thourght
i had broken my brothers IPod. Thanks a million…

560 Henriette 02.01.07 at 5:15 am

My daughters Ipod Video which she got 13 months ago has suddenly stopped working completely. No screen display, I have tried holding down Menu and Select several times, to no avail. Any advice or is this a gonner? I have a very sad daughter.

561 Natalie 02.01.07 at 2:48 pm

Thanks so much!! My video ipod was stuck on the 'do not disonnect' screen and resetting it fixed everything.

562 bill caldwell 02.04.07 at 1:09 pm

my battery died when I was listening to a song.
I remembered later that my battery icon was on red when
I started to use it, but didn't notice it at the time
I have only used this ipod for about 100 so I know it could
be battery life. is this a reset problem?????

563 Jonell 02.05.07 at 4:39 pm

My Ipod NANO is stuck in the lock postion. I tried the above mentioned steps to reset it but the lock icon still appears aven when it is in the off position. Someone, please help!!.

564 Lauren 02.06.07 at 8:21 pm

Haha! Whoever posted that HITTING the right corner fixes your iPod is CORRECT! my ipod was making that weird clicking noises and i got so mad that i started hitting the right side like the person said. Then it just turned on and seems to be working. Thanks!

565 Catherine 02.07.07 at 4:36 am

Thanks so much!!!!! I thought I'd have to buy a new one!

566 ipod 4gb 02.07.07 at 3:22 pm

i just went to turn on the ipod to listen to music and that on my ipod i have 412 songs on it but now i dont think going to have nothing on it because it says ipod diagnostics SRV Feb 03 2005 and gives me of choices like memory IO and Power Status DIAG VER Reset and AutoTest and what happens if i hit the Reset does that delet all my songs ?

567 Werty 02.07.07 at 3:45 pm

I think it would just restart your iPod the same way holding the center button and play would do. I am not 100% sure on that one though. Sorry.

568 James 02.07.07 at 6:49 pm

Very helpful indeed. Got "Do not Disconnect" problem and the instruction work as expected.

569 Kaity 02.07.07 at 11:16 pm

Ummm…I think that I had pulled the iPod out of the computer while it was disconected and now it has the charging sign and is still frozen and is not respoonding to any of these teqniches. Please Help me

570 katerbug 02.07.07 at 11:41 pm

thanks!!!!!! this happened to me at work. i still had an hour to go and no tunes (aside from a fuzzy radio). worked like a damn charm!

571 srinivas 02.08.07 at 11:12 am

my ipod came back to life, as i tried to skip a song.

mine ipod 30gb with video. menu and center button reset worked for me.

very very thanks.

572 ray 02.08.07 at 3:13 pm

my menu button does noy work even if i reset it

573 Rainey 02.09.07 at 2:44 pm

Thanks for the instructions,this is not my ipod it's my nephews I thought I had torn it up.Thank God for you,you life saver…….

574 P 02.09.07 at 3:52 pm

Thank you! I put my "completely dead" 40gb iPod in the dock and pressed and held the Play and Menu buttons for about 10 seconds and the apple appeared. The sucker is 3 years old, so I was this close to dropping it in the trash, too…

575 *E*u*N*1*C*3* 02.09.07 at 9:26 pm

omg…thank u soooo much…ur my hero!!! everytime my iPod freezes…i just wait for it 2 run out of battery….but den you saved my life!!! i freakin luv u!!!

576 Sammie 02.12.07 at 6:16 pm

I NEED HELP i did what you said but it still is frozen. i have the ipod nano second generation and it froze while switching to a song. i triend to plug it in into i tunes and restart it that way but it didnt read it and it says its not there. plz plz plz plz plz plz …. ect. help me imk desperet!!!!!

577 Miss Rica 02.13.07 at 12:38 am

good directions….worked great!!!!

578 prasad 02.13.07 at 8:18 am

i deleted the music files from itunes accidentally and now i do not have the songs on Itunes, any way i can recover the songs.

579 Ged 02.13.07 at 11:27 am

I have iPOD 30Gb, one day it just stopped playing song, I can select song and I can play in itune, but in Ipod it dont play, I press play it is just 0 sec, I can forward song but it dont play, I tried to go on Game, Music Quiz, and ther game is playeing And a have to celest song but I dont hear them. When I press play button I have how drive start work and then just stopped and nothing hapening :( I restarted ipod and formatet and reset , nothing help, You thing my iPod is dead? Maybe hard drive dead? PS. Im Not english so sorry for gramma :) PPS. Help please, send your comment on

580 charlene 02.14.07 at 12:19 am

thanks!!!!! it really worked! you're a lifesaver! mwah!

581 samantha 02.14.07 at 1:50 pm

my ipod will not play my songs and when i press next it goes threw all my songs what can i do

582 jackie 02.15.07 at 1:06 am

my ipod 80gb video got stucked up last night and it is still open upto now..then, just at this very moment, is shutted off..i saw an apple icon.i mean everytime i open the ipod it shows an apple there something wrong with that or it's now ok?pls answer asap.

583 Kim Williams 02.15.07 at 5:44 pm

I just wanted to say the info was right but when it went to the apple screen I could not go to my songs I am pist what do I have to do to get out of this situation

584 yoyoyoyo 02.16.07 at 5:28 am

woooww THANKS worked fine 4 me :):):):):)

585 Jack Ehlen 02.16.07 at 8:42 am

Hi i have a ipod nano 8GB Gen 2, which froze this morning, i followed the steps at the top of the page and they worked, i was amazed,i would just like to thank you for your assistance and help


586 natalia 02.16.07 at 4:30 pm

omg thanx, this happened to me all the time…and right after i charged it for forever…i had to wait to have the baterie died..and then i had to re-charge was a pain in the neck!! well thanx alot..!

587 Cody 02.17.07 at 8:45 pm

hi, i had my ipod hooked up to my xbox 360 and i disconnected it and it stayed at the do not disconnect screen, and i tried the reset options like 5 times..any suggestions plz and thanx

588 Tyler 02.17.07 at 10:18 pm

hey fer songs that dont play, turn hold to off, then hold down the center and menu buttons, thanks kid

589 Anna 02.18.07 at 7:52 am

Oh Hallellujah seriously my dad was this close to beheading me! Thnx so much luv ya babe!

590 Lynn 02.20.07 at 8:58 am

I thank you, my children thank you (they were close to being beheaded…).

591 Melissa 02.20.07 at 7:02 pm

hi, i have a nano and i connected my ipod into the charger and about 5 minutes later i disconnected it and the green charging thing is still in the corner but the whole ipod is frozen and i dont want to restore it because i dont want to lose all of my songs. The holding menu and center steps didnt work and neither did the holding menu and play. what do i do?? helpp please

592 corey 02.20.07 at 7:39 pm

i have a old 20gb ipod its not working its just saying apple logo and a sad ipod thing

593 Christina 02.21.07 at 10:59 am

thank you!!!!

594 Chris 02.21.07 at 11:38 pm

I have a 30 gig Ipod i just bought today. I've tried to reset it with no luck. All it keeps doing is turning on and off making a clicking noise. When it turns on only the apple logo will come up. This really sucks, I only got to enjoy it for about 15 minutes before this happened. Is there anything I can do to reset it?

595 shainil 02.23.07 at 11:18 am

hey thx a lot for ur help. i was so tensed cuz i had some imp stuff in it and was afraid i might lose it. thx a lot for giving such a wonderful solution.

596 Colm 02.25.07 at 6:19 am

WOW – I didnt know how attached I was to my Ipod until it froze and was rendered useless.

Thank you so much.

597 Mohamed Arthir 02.27.07 at 4:17 pm

thank u so much it's great, it worked & i reset mine. thanx

598 veena 02.27.07 at 4:21 pm

Thank you so much!

599 Jacki 02.28.07 at 2:05 am

Thank you so much! My ipod wouldn't play any sound at all and I wasn't sure what was going on! Thanks again! = )

600 sandy ridges 02.28.07 at 2:03 pm

i'v had this i-pod for about 1 year and it doesn't turn on and wont charge or hold charge
any advise other than throughing out the window

601 john phinney 03.01.07 at 2:44 pm

how do i find out what generation my ipod is by model number.which is A-1059 EMC#1995 20GB NO VIDEO? SO I CAN REPLACE BATTERY WHICH ONE DOES IT TAKE?

602 iskuesss 03.02.07 at 10:15 pm

OH MY GAWD!!! I ALMOST CRIED AND ALMOST SMASHED MYIPOD TO THE FLOOR!!…but then i thought i'd search for it on google then this site came up and had the instructions and everything and i tired it and it worked and im like sooooo blesssed!! YOUR A LIFE SAVER!!!.lol..keep it up! xo

603 Stephanie W 03.02.07 at 11:28 pm

Thank you many times over – I managed to erupt two or three blood vessels in the process of shaking and shouting at my frozen Ipod, but all it needed was your suave little trick. Fooled it, ha! Thank you again.

604 mark r 03.03.07 at 9:35 pm

Thank you!

I'm yet another person you helped out of this ridiculous situation with the i-pod mini freeze up.

Thank you for your good work.

605 keith 03.05.07 at 5:29 pm

my ipod been working this morning. then when i get on the bus, theres a black screen, and i did everything but it still wont come on. what should i do?

606 ken 03.05.07 at 6:55 pm

thanks! thought i broke my wife's new video ipod. I figured there was some sequence of buttons to press, but wasn't patient enough. Now my wife won't kill me.

607 Ghosty 03.05.07 at 9:47 pm

THANK YOU. I was so afraid I had fried my iPod 20gb somehow. I'm a damn fan!

608 789dude 03.07.07 at 6:56 pm

Thanks dude my ipod nano is back on track and now i dont have 2 $ a new one DDDDDDDDDDDUUUUUUUUUUUUUUDDDDDDDDDDDDDDEEEEEEEEE!!!!!!!!!!!! i just wana say thanks agin wel c ya dude man thanks agin dude im just so exited dude wel c ya!!!!!!!!!!!!!!!!!!!!!1

609 Balla 03.08.07 at 12:11 am

Bull crap man my ipod still doesn't work man what is da problem and i m not buying another one dats 4 sure please find me another way i have a 15gb 3rd generation ipod thanx but no thanx but find another way

610 Neens 03.09.07 at 6:25 am

Thank you so much!!!!!!!!!!!!!!!! I also tried to skip a track, but instead of freezing, it kept skipping tracks without stopping, and I was unable to switch it off probably. You just stopped me from smashing it into the wall… ;oD

611 wahkeen 03.10.07 at 11:44 pm


612 mick 03.11.07 at 6:07 am

I have a video iPod and im trying to reset it to factory settings but it just wont work. Anyone know what to do

613 love apple 03.11.07 at 9:14 am

If you try the reset and it doesn't work… plug it into power and try again. If still nothing, let it charge for a few hours and try reset again. If still nothing, it could be one of two things. Some models have little hard drives, if you hear a clicking sound or have dropped it, the drive is bad. Will need service if under warranty.
It could also be the battery needs to be replaced. There are batteries with the tool needed and instructions avaiable. I have seen them at CompUSA in the past. Good luck.

Ipods generally can take some abuse (Have 4 of these now). My daughter actually washed her shuffle afetr leaving it her pocket. I let it dry for 5 days without trying to turn it on (that will fry it for sure) let a fan blow on it (no i didn't open it) When I was sure it was dry, it came right on.

614 Lauren 03.11.07 at 1:39 pm

THANK YOU SOOOOOOO MUCH!!! this is only the second time my ipod has froze…and i never knew how to restart it until i read this thank you so much!

615 mike 03.12.07 at 1:11 pm

hey, the other night, i had barely listened to my i-pod, and i turned it off, and put it on hold, that way it wouldn't turn on and drain power.but when i got home, i switched off the hold, and the weirdest thing happened, the screen still showed the little lock, meaning it was still on hold, i pressed every button, and for hours did every thing i could.i really love my music, and it's really starting to affect me when i can't listen to it when i'm on a bus, or out in public by myself. music is my motivation, and i really hope you know how to help.


616 ells 03.12.07 at 2:40 pm

my ipod froze when unpluging it from my comp . this worked first time thanks very much

617 Troy 03.12.07 at 7:57 pm

Thanks for the tips, my iPod has frozen before, i got it undone, but this time i couldn't, and this really helped, i tried almost every thing, pressing buttons holding buttons, just not teh rights ones!!! lol thanks for the help mate!

618 Lisa 03.13.07 at 10:00 pm

I have a question. I dropped my ipod like about 6 feet or so from the ground. And now every time i charge my ipod the folder and exclamation point stays there. Should I keep on trying to reset my ipod because I didn't get to the apple screen yet -_-

619 Alan 03.15.07 at 2:45 pm

Yo thanks alot your instructions are awesome. I couldent thank you enough:)

620 Amy 03.16.07 at 7:10 am

Just wanted to say thanks!

621 Eli 03.17.07 at 6:55 pm

thank youuu i dropped my ipod and it froze. I tried your instructions and it unfroze after a few attempts thanks again

622 Collin B. 03.18.07 at 6:24 pm

Help me my iPod nano is so messed up. i was listening to sweet home alabama and it cut off. i pressed the center button, and it had a pic of a sad iPod. Tried reset and computer, Nothing. HEEEEELP!

623 Ralph 03.18.07 at 7:49 pm

Hi to those who still haven't made their ipod work after doing these. Try updating your itunes to the latest version then reformat your ipod again. I went to this place where they fix ipods and they told me that as long as you're using the old version of itunes it ruins your ipod.

Try doing this it might help. I haven't used my ipod for 6 months because I thought it was already broken. But after I did this my ipod started working again.

624 chloe 03.19.07 at 2:17 pm

thank you so much! it helped alot. i wanted to scream! haha (:

625 kat 03.20.07 at 5:48 am

i hav a ipod photo…wen i hold the left and centre button, it takes me to this menu wif diskmode, reset, etc…i tried resetting wif all these instructions but it still doesnt work!

626 Jim H 03.20.07 at 8:03 am

Your resetting advice was a lifesaver (well, at least a headache saver). Thing locked up and wouldn't shut off or connect to itunes. Was getting ready to return it to the store. Your hold menu and select button worked in a zip. Thanks

627 B-Dubz 03.20.07 at 10:57 pm

that was amazing. my ipod got smashed and the screen can not be seen execpt for the battery icon. about a month after the screen cracking, my ipod stopped working. i almost hit it with a crowbar, but tried to fix it instead. you technique worked like magic. thanks

628 EE 03.20.07 at 11:02 pm

While my daughter was listening to her iPod, the songs suddenly started changing on its own. Until it suddenly froze. I reset it for her using the Menu and middle button. It reset but all her songs were erased. I am now trying to restore using iTunes 7 but am getting the msg unable to restore because it contains files that are in use by another application. I have no other apps opened. I saw one other comment on your site with this same problem but don't see a solution. Please help.

629 gygjk 03.22.07 at 5:16 pm

great it worked

630 Ashley 03.22.07 at 6:13 pm

yayy i really thought my ipod video was gone for good and i already tried holdin the select & menu buttons and nothing was working. then i saw your site and saw the Toggle Hold Button tip and it worked! thank you!!!

631 Ifran 03.22.07 at 10:51 pm

Heyyy!! I tried it on my iPod video and it worked!!
Saved me heaps of time going to the apple store.

Thank you very much 😀

632 Brad 03.22.07 at 11:34 pm

you are amazing. thanks alot

633 Alex 03.23.07 at 6:38 pm

Thank you so so much. I thought that my iPod was broken from the windows vista problem, but now it works fine.

634 Amber 03.24.07 at 5:07 am

Thank You! Very helpful instructions!

635 Marcy 03.24.07 at 8:43 pm

thanxs for ur help……the didn't no good…thanxs again

636 Dan 03.26.07 at 4:30 pm

thankx mate worked a treat :)

637 Shannon 03.26.07 at 6:35 pm

Thank you so much…very helpful!

638 Jonathan Williams 03.27.07 at 12:22 pm

Thanks man. It worked and I have my iPod up and about again.

639 matt 03.27.07 at 4:24 pm

mine says
Pleasa wait…
run: bl on
PASS: bl blink
FAIL: bl off

reset to continue
but the thing i cant reset!!!!!!

640 Jn 03.27.07 at 10:59 pm

Thank you, the first tip worked!!! (iPod 40Gb)

641 Dave 03.28.07 at 6:52 am

Another thank you – your first reset tip worked perfectly (ipod photo).

642 Ted Yau 03.29.07 at 1:03 am

Very clear instructions. Most importantly, it works.

643 anonymous 03.30.07 at 3:14 pm

Thanks! worked like a charm!

644 donna 03.31.07 at 11:02 am

yeeeeeyyyyy!!!!!!!it worked! my ipod vid froze and i almost died..i couldnt sleep. i came across this site..thank you, thank you, thank you…love u guys!!!!!MWAAAAAAH!!!!

645 Joe 04.02.07 at 7:38 pm

OMG! Thank you so much. I just got my 20gb 4th gen iPod from ebay and I somehow messed up. Now after finding your page my iPod is back. Thank you so much!

646 BROWNCAT 04.03.07 at 10:26 am



647 Scott 04.03.07 at 12:06 pm

cheers mate your a legend, my misses loves me now lol.

648 Ben 04.03.07 at 7:22 pm

For those that have the newest generation ipod nano. The reset procedure is the same, however you must press and hold Menu and the Center button in order to reset it.

Just did mine. Thanks for the info aswell.

649 Kris 04.03.07 at 8:25 pm

thanks mine just resetted, googled it, found your post. Easy.

650 Hex 04.03.07 at 11:52 pm


651 carly 04.06.07 at 2:27 pm

hey i went to play a song on my ipod and it has just froze and i have tried everything above but it is not working, also the back light is still on.

652 mike 04.06.07 at 8:19 pm

thank you soooooooooo much, now my 30gb ipod works just fine. Boy, I was about to commit murder on this thing

653 Jessica 04.07.07 at 2:08 am

OH MY GOSH IT really worked all the steps worked thanks

654 Jessica 04.07.07 at 2:11 am


655 sir robo 04.07.07 at 8:31 am

cheers matey it worked a treat

656 Bish 04.08.07 at 11:06 pm

ok wow. my ipod nano is like broken. i tried every one of these steps. (and there not bad) but they didnt work for me. it wont reset!! and my screen stays black, and theres a weird noise coming out of my ipod..HELPPPPPP!!!!! if ne1 knows what to do.. email me at
make sure the "Subject" is "fixing your ipod help" so i know what its about… THANKS!

657 Ace 04.09.07 at 5:23 am

my I pod Nano has a problem of hang !! what can i do ?

658 sophie 04.09.07 at 7:55 pm

i spent over £300 on my 80gz ipod video and it stoped working i could not turn it of do any thing i only just got the thing i was piss off thanks to you i fixed it thank you xxxx

659 gorgeous 04.09.07 at 10:28 pm

Thnak you very much for awesome tips

660 John Do 04.10.07 at 4:55 pm

i was just about to blame my friend. well i guess i can still blame her. hahahahaha
But Thanks!!!!

661 Anonimous 04.10.07 at 9:01 pm

I was watching a slideshow and when I pushed the pause button my 30GB iPod just frozed I tried to reset it, I connected it to the computer,I tried to reset it with the dock connector I tried everyting and nothing works PLEASE!!! help me!!!

662 Davina 04.11.07 at 5:58 am

Thank U!!! my ipod nano froze and wouldn't turn on, thank god for the reset info, i was about to throw a big tantrum! xxx

663 jack 04.13.07 at 11:42 am

thank u heaps! u saved my ipod.

664 Emma 04.16.07 at 8:03 am

Thanks so much! I was in a foul mood because I'd only had my ipod video for a few months when it jammed. Tried your tips, and now it seems to be working normally. Great stuff! :-)

665 M1ch43l 04.16.07 at 8:12 am

Just like that, same problems as everyone else. wasnt real impressed with the situation, however, worked without a hitch.
the little ipod screen with the sad face i believe comes up if it is either connected to the computer or is connected to a charger. i did this, unplugged it and tried again. worked.
made some strange 'wouring' kinda star wars esc. sci fi type noises tho. they stopped. and all is well is the land of pod

666 Amy =] 04.16.07 at 10:42 am

OMG!!!! THANKYOU!!! i accidentally disconnected my iPod when it was updating because my computer froze, and then i totally freaked out becasue it would not respond to ANYTHING!!! I finally found this, and my iPod is working fantastically =] =] =]

THANK YOUU!!!!!!!!!!!!!!!!!!!!

667 Liz 04.18.07 at 8:53 pm

Wow. my 20gb ipod was frozen when after I tried to switch songs so I took your advice and plugged it in and then held down menu and select for a while and it worked! THANK YOU!!

668 Bianca 04.21.07 at 12:53 pm

I done all that you told me to do and my ipod is still frozen


669 Ed Williams 04.22.07 at 12:49 am

Your instructions worked!! The buttons were a bit tricky to hold, but the unit reset and is working just fine. thanks Ed Williams

670 tie 04.22.07 at 9:29 am

my ipod shuffel gen2 is frozen, i tried resettin it but its still frozen what do i do????

671 pugfreak 04.22.07 at 12:26 pm

Hey George!
Your sis is here in Geneva with me and my Ipod locked up so of course, we went to your blog to find the solution!!! You are a GOD!!!!!

672 Jacob 04.22.07 at 1:26 pm

i have a 30gb video ipod and it resets, but it stays on the apple screen. What should I so? Please

673 Keke 04.22.07 at 4:01 pm


674 Keke 04.22.07 at 4:02 pm


675 angie 04.25.07 at 12:50 am

I have a Nano and it got stuck for the first time when I was jogging. I read the instructions for the mini and I HELD the MENU and TOGGLE button down for approximately 10 sec or until I saw the Apple logo.. It was reset. Thanks

676 rob 04.28.07 at 5:16 am

my daughter put a movie on hold, and then i got a blue screen,and the entire 30G video ipod froze. I held the menu and the center button down, and if worked like a charm. thank you so much.

677 jack vandenabeele 04.30.07 at 10:40 am

thank you so much i thought i was goin to have to pay someone to fix it ur the best

678 John C. 05.01.07 at 8:50 am

Your first paragraph described my situation exactly. The few sentences had me listening to my tunes again in less than 30 seconds. THANKS!

679 scott 05.02.07 at 7:35 am

holy freakin crap i did wat u said about the ipod video and it worked thank thank you thank you ur a life saver and for the last time thank you lol

680 mike 05.03.07 at 4:42 pm

i have a ipod mini about 2 yrs old. it starting acting up about 3 months ago, showing a full charge then turning off because not enough battery left. then yesturday i was listening to it, went to shut it off and it froze up on me. it was in a middle of a song, no music, nothing would work. i plugged it in to my wall plug then the computer. then i left it unplugged for about 24hrs and now it is really dead. no response to anything. can you help me please. thank you mike

681 Julie Newland 05.04.07 at 3:17 am

Thanks for your help, reset worked straight away.

682 Nathan 05.05.07 at 6:56 am

You saved my f'in life mate 😀

683 Sad Ipod user 05.05.07 at 2:34 pm

My ipod is no longer frozen but, it keeps changing songs when I click play like it will skip 4-5 songs before playing……Please help if u can

684 Xx_eLLn_xX 05.06.07 at 10:31 am

omg thank yu so much, my ipod nano in the 2 years iv had it has never frozen until just now and thanx 2 u it only took 10 seconds 2 fix whey hey _xxX

685 Tom 05.06.07 at 6:38 pm

Thanks for this. Dropped my Mini earlier and it refused to turn on even when charging. After a reset, it's working fine.

686 SpruceGuy 05.06.07 at 11:24 pm

WOW!!!!. I was traveling in the train to office and suddenly my 4GB iPOD hanged. Reached office and did google to reach your page. Followed the said instructions. Cheese. It brought my music life back to swing ;-). Thanks a lot buddy.

Yoursly, SpruceGuy (India)

687 Tony (Huntingdon, UK) 05.08.07 at 6:52 am

You are a star. Menu button would not work on my i-pod mini. Reset using the dock as per your instructions, and now works fine. Thanks!


688 mike 05.08.07 at 1:35 pm

thank u SO MUCH!!!!!! My ipod 30 gig video would not sleep and was constantly wsting battery. Your instructions are amazing. I just want to say thanks.

689 MarkT 05.09.07 at 8:40 am

My brand new 4GB Nano was frozen. Toggling hold and pressing menu + select for 6 seconds worked for me. Thanks for the information.

690 Nico Nigr 05.09.07 at 9:14 am

Thank you so much i was playing texas hold em at work and it froze right in the middle and could have ended in the boss seeing if i didnt get it off the screen!!

Thanks your a legend!

691 anonymous 05.10.07 at 10:22 am

i have a brand new ipod nano it froze but holding the centre and menu button at the same time worked had to do it 4 or 5 times but it worked eventually

692 Al 05.10.07 at 12:58 pm

Thanks it worked very helpful information!

693 inuyasha 05.10.07 at 4:18 pm


694 noname 05.12.07 at 5:10 pm

i have a 20gb u2 edition ipod…when i connect it to the pc, itunes says that its corrupt and needs to be restored….i dint restore it earlier, and after a while it worked fine, i tried the 5 R's, which, incidentally, i got from the apple support thingy (it sucked real bad)….anyway, bottom line is, i have now restored and reset it and the pc is still showing that its corrupt…problem wid the pc? cuz the pod worked fine otherwise….but after i connected it, it started skipping songs….

695 Trina 05.13.07 at 12:58 pm

hey. i have an ipod shuffle. whenever i turn it on, it blinks green then amber and so forth. it reds that it has an error on my computer but when itunes tries to restore it, it also says that restoration could not be completed due to an error. help me pleaseeeeeeee. ive tried everything.

696 dylan bell 05.13.07 at 6:12 pm

thanks sooo much my ipod wouldnt turn off but i reset it and now its good as new

697 know thyself !!! 05.15.07 at 7:30 am

thnx a lot man ! read ur advice before i screwed up my ipod!!! its absolutely fine now! just one question…. does it effect the sound quality of the iPod

698 smila 05.15.07 at 8:02 am

got an ipod video 80gig , was fine till the battery ran low and it turned off , i tried recharging it and now it just switches on/off
every 10 seconds or so. ive only had the thing 3 weeks to :S

any ideas ?

699 smila 05.15.07 at 7:05 pm

sorted it –
connected to pc , held play and select to put it into disk mode, then ran itunes and synced it.
this sorted the problem :)

700 ld 05.18.07 at 8:09 pm

ipod stuck on and wont do nada.stays on till it dies and goes thru songs but cant change em or nothing.

701 pink 05.20.07 at 6:43 am

can u help me..?
recently,my ipod kept hanging. D:
i was asked to restore it as it was said to be corrupted.
i restored it and till now, my ipod hangs whenever is plugged on to the PC. pleasehelp. :(
NO it's having this whirring sound inside my ipod 30GB video. HELP PLS.

702 Rachel 05.21.07 at 10:36 am

Sorry, this didn't work for me. I am still having trouble resetting the ipod….says it has something to do with the internet connection being inactive?

703 Wayne Parker 05.22.07 at 10:01 pm

Thanks ! your tips really did the trick for me…

704 yen 05.23.07 at 6:57 pm

I bought a 30GB ipod about 3 months ago. Everything worked perfectly until this afternoon when I was listening to the music and the song stopped playing. The screen's backlight has always been on since then. I tried to push the button, but nothing happened. I tried to switch the hold button, but the screen did not even show the lock icon. What's wrong with my ipod? Please help me….

705 shafiek 05.29.07 at 3:26 am

my 30gb video i pod is formated and i can't restore it need help

706 Bianca 05.29.07 at 4:07 pm


707 Megan 06.01.07 at 4:23 pm

I don't know who you are but I love you. Yesterday was the worst day of my life and when i picked up my iPod for some musical self medication, the menu button on my 20GB 3rd Gen iPod wouldn't work. So i cried some more and almost gave up. You truely are a life saver.

708 Brandon G 06.01.07 at 7:37 pm

THANK U SO MUCH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!My mini which ive had for a long time got frozen last week and wouldnt respond this did the trick. ONLY I HAD TO DO IT 7 times for it to work

709 terry 06.02.07 at 2:10 pm

That was great! thankyou very much! Just thought id mention that with the ipod video u hold centre and menu down at the same time. I started off clicking between them, back and forth. 😉

710 Mike Flores 06.03.07 at 2:59 pm

oh, man thank you a lot, i was trying to fix my friend's iPod video's earphone jack, i plugged it into the computer a couple times, then one time the computer stopped reading it and it froze, but your instructions were perfect, thanks

711 Jessica Anne 06.03.07 at 9:10 pm

i did all the steps, and it still doesnt work.
it froze up a long time ago when i left my mini in my little cousins room and i came back to see her pushing a lot of buttons at once.
when i tried to click any other button, it wouldnt do anything.
help me

712 Scott anderson 06.04.07 at 4:42 am

Pls every one i really need a help here my ipod wont find a device it wont charge No battery power remains,i connect it to a ipod power it wnt work what can i do?

713 music kitty 10 06.04.07 at 5:26 pm

OMFG thank you soooooooooooooo much i just gots my podro jr. (ipod )4 my b-day and he just stoped working but now he is safe in me ears 1ce again

714 Danni 06.08.07 at 12:11 pm

it all started when a didnt like a song on my ipod so a changed it n it completly froze on me!!
i tried your technique and its not workin at all i cant even charge it because it still keeps freezing on the charge picture help me someone please!!(ipod mini)

715 ally 06.10.07 at 11:41 pm

thank you soooo much. i basically started crying cause i thought my ipod was officially broken… my music is not backed up yet so i would of died. i thought i had tried reseting it but, the other sites i went to were complettely wrong. im afraid its going to happen again because it has shown full battery and keeps charging for along time but then says that there is no battery and turns off…. is the batter starting to go officially dead?? im scared

716 Sandhya 06.11.07 at 12:31 pm

Thanks a lot! My ipod hung for the first time today and I was completely lost. I read you instructions and they worked like a charm.

Thanks again

717 collette 06.16.07 at 8:45 pm

HELLPP! nothing's working. I've tried everything! WHAT NOW??? ='[ i just bought my ipod, what a waste of money!

718 John 06.17.07 at 4:51 am

Thankyou, my Ipod mini would not switch on and was not even being recognised by my pc GRRR.

I had looked at the manual and nothing of any use. I searched Yahoo and yours was the first i tried…….Bilabing ballabong it worked first time, I can't thank you enough.

719 chelsea 06.17.07 at 12:05 pm

i have an ipod mini. i tried to reset it over and over again, when i plug it in to charge nothing happens. i dont know what too do to get it too work.!?

720 Ed 06.17.07 at 6:15 pm

I tried everything on this site. NOTHING, NADA, zilch.
I smacked my ipod on my desk (not terribly hard) and then I put it to my ear. It made a funny noise and then shut down, nothing else. So I turned it over, smacked it face down on my desk, the light came on, the apple picture came on…. and it was ready to play… strange but true.

721 Ry 06.18.07 at 5:37 am

omg i was having problems with our Ipod hanging most of the time and we have no idea what to do about it. I tried what you said and it worked ^^ Thanks a bunch!

722 dareevil 06.18.07 at 10:58 am


723 Gareth 06.21.07 at 6:25 am

Fantastic – my 2nd gen iPod froze for the first time ever today and I had no idea how to reset it. Play + Menu did the trick.

724 jordan 06.25.07 at 3:27 am

Thanx dude I thought ur reseting techniques wouldnt work bub i was wrong…..U r a lifesaver

725 I need help! Somebody tell me how fix ! 06.26.07 at 11:51 am

mine says
Pleasa wait…
run: bl on
PASS: bl blink
FAIL: bl off

reset to continue
but the thing i cant reset!!!!!!

726 Werty 06.26.07 at 12:16 pm

I think BL stands for BACK LIGHT. I would contact apple to verify. I am thinking you may need a real repair.

727 spencer G. 06.26.07 at 3:29 pm

ahhh ok i sent u a comment b4 and my i pod got reset with all your help i just dont know what to do now !! ever time i plug it in it says

itunes cannot reas the contents of the ipod " SPENCER'S I" use the ipod softwareupdater application to restore the i pod to factory settings

ok that is what it says e-mail me back spencer

728 stacy 06.26.07 at 5:18 pm

i disconnect my ipod while it was charging and it like froze what do i do so it can work again?

729 anonymous 06.26.07 at 10:27 pm

I have a 60gb video ipod and it turns on but when i click on a song it doesn't play. I've tryed everything it's not on pause, i switched head phones, and i spent time on the computer trying to find whats wrong. Nothing works!!! please help!!!!

730 Tttttttt 06.27.07 at 1:18 am

thank-you so much! my ipod froze for the first time and doing what you said fixed it straight away! thanks! xx

731 chloe m 06.27.07 at 2:00 pm


was just wondering if you know the addres to send my ipod back too (apple), as it's broken (the hold button doesn't work).

thanks very much


732 Leanne 06.30.07 at 9:42 pm

yo. thanks a bunch. i COULD have gone to apple or found my little booklet thing, but this was much more convenient….I can't remember what buttons to push to save my soul.:)

733 Kelly 07.01.07 at 9:08 am

THANK YOU!! You've just saved me a trip to the Apple store.

734 haussman56 07.01.07 at 11:01 pm

dude u saved me alot of money thanks

735 iDude 07.04.07 at 10:11 am

If it freezes while it's still on, let the battery completely discharge. Then recharge and everything will be fine. That's what I did BEFORE I found these instructions.

736 chelsea 07.05.07 at 1:30 pm

my ipod wouldn't connect to my computer.
it would just say it was charging.
but this worked.

737 irish man 07.05.07 at 6:12 pm

Cheers for the advice my ipod has been out for ages, didnt no where to start. Got it sorted, cheers!!

738 syahbana 07.09.07 at 3:44 am

Thank you so muchhhh for the tips, it is so helpfull. thanks thanks thanks, now i can turn off my ipod like before

739 J 07.10.07 at 4:16 pm

Few! thanks for this, my ipod froze and i thought i'd broken it, did this and its fine, doesnt even wipe songs etc, thanks alot

740 pinball 07.14.07 at 7:04 am

experienced my first ipod hanging..:)) followed ur instructions and it worked. Thanz for fixin mah problem..Appreciate it..keep up the good work..Gud luck!!

741 deedee 07.16.07 at 3:03 pm

my ipod is still off!! i was listening to a song and i put it on pause and my ipod went to its dark screensaver and next thing i know it wouldnt come back on and the bAttery was charged so a low bAttery was not the problem HELP MEEEEEEEEE!!!!

742 Jennine 07.16.07 at 8:53 pm

Thank u I thought my ipod was broke. But my stepdad toldme to look this website up and it worked I want to just say thank u I would've never thought of it. Thank U so so so so so much. U helped me a lot. Thanks. I will make sure I spread the word of this thanks. It was a excellent idea of this. Thanks u save people a lot of money and time maybe even gas. Lol. Thanks I can't say anything else but thanks. I want to thank God also because he gave u a gift of helping others. God bless u and have a nice day.

743 Roland 07.17.07 at 10:31 am

Thank you so much! I thought I would have to purchase a new one because it wasn't functioning properly…it wasn't functioning at all. But thanks to your reset instructions it is now working .

744 taha 07.17.07 at 11:32 pm

Hi, im having a really huge problem with my second generation ipod nano. When i connect the ipod to the computer through a brand new USB cable it does'nt do anything other than just take it out of sleep mode. And iv tried severaly USB cables but it does'nt seem to work. I Would really appriciate it if some helps me with my issue, if not than plz tell me how to restore an ipod with having to connect it to the computer since it wont work for me .

745 someone 07.18.07 at 1:02 am

what about ipod nanoooooooooooooo

746 kevin 07.20.07 at 2:47 am

I just wish these damn toys would work in a consistent manner. The random ways in which the ipods break (especially after updates) make me fairly convinced that apple manipulates the software to ensure that everybody must renew their little digital necessity every model update or two. I'm getting anything not produced by apple next time around. "F" Steve Jobs and his beautifully marketed monopoly.

747 kevin 07.20.07 at 2:55 am

By the way, I'm on my third Ipod, which like clockwork, broke after the warranty expired. After failing to fix this bloody thing with every remedy previously described, I took it to the I-store for some I-advice and the I-cunt told me i should just buy another new I-piece of junk. Nearly everybody I know has an I-problem or another. These things suck, and apple is a shoddy company. Innovation isn't that sweet if its overpriced and totally unreliable. Look at how many posts there are on this page alone.

748 stacy 07.20.07 at 4:25 pm

my ipod is completely frosen i have tryed everythink it has said on the net and it is still not working, i hve even tryed charging it on the wall charger and it still does not work,the only thing i have not tryed is connecting it to the computer because i have lost the charger do you think that would work!

749 samantha 07.22.07 at 7:30 pm

i have an ipod 30 gb video and it is stuck on the lock screen….i tried to rememeber the code to unlock it but i forgot it….i tried to reset it but it just returned to the screen….my iunes has been acting up to….i have to ctrl+alt+delete for it to unfreeze……so i deleted itunes to redownload it and it wont let me on itunes at all now….and when i plug my ipod into the computer usb cord for ipod all it says is "do not disconnect"…..what should i do???

750 Mare 07.22.07 at 8:07 pm

I have all my songs in my iTunes, but they aren't in my iPod. My iPod settings say that I have as much memory as I had before all this, like my songs are still there, but they aren't. When I try to sync my iPod to my iTunes, it says it can't do it, because the files I have chosen to sync no longer exist. How do I fix this, and will I lose all the songs off my iPod?

751 SCOTT 07.23.07 at 4:47 am

For anyone out there who are losing the will to live, hang in there. I had to repeat the above instructions about a dozen times. But it came back to life eventually. Thank you

752 Werty 07.23.07 at 12:45 pm

Unlocking iPod

You can unlock iPod in one of two ways:

* Enter the combination on iPod using the same controls you used to set the combination. If you do not enter the correct combination, the digits onscreen flash red. When you enter the combination correctly, iPod will unlock and return you to the last viewed screen.
* Connect iPod to the primary computer you use it with (the first one iPod synced with), and open iTunes. When you disconnect iPod from the computer, it will no longer be locked.

If you can't unlock iPod using either of these methods, you can restore your iPod to factory settings. Please note that this will erase all data on your iPod. Afterwards, you can add your music and data back to iPod.

If you want to change the primary computer that your iPod is associated with, do this:

1. Restore your iPod. Warning: The restore process cannot be undone. All of your songs and files will be deleted. Always make a backup of your important data.
2. Connect your iPod to the computer that you want to be the primary computer.
3. Open iTunes and synchronize.

753 Vita 07.24.07 at 12:47 am

Wow… is very very briliant…it is really worked it…thanks God….my ipod is still life…and i didnt loss myt data….huhhhhh

754 Shantelle 07.24.07 at 2:14 pm

Omg Thank U So Much Because My IPOD Nano (2GB) Wouldnt Come On And When I Connected It To The Computer It Still Wouldnt Come On. So I Had To Find A Way To Fix It Because I Didnt Want To Pay And When I Looked Up " How To Fix A Broken IPOD" It Brought Me To This Page So Thank U Guys So MUch For Helpin ME!!!!!

755 d 07.24.07 at 11:26 pm

thanks! you're my hero!

756 Lauren 07.24.07 at 11:54 pm

Thanks so much i was like 10 seconds away form throughing out my ipod when it wasn't ever turning on but now it is working fine:D

757 MREZA 07.25.07 at 6:21 am

TNX, It works, I had to do It 2 times , and 2nd time it worked.

758 Melanie 07.25.07 at 10:21 am

Thank You so much,I had givin up I typed in My Ipod is stuck and found you, You are my daughters lifesaver, Thanks!!

759 Jamie 07.25.07 at 5:50 pm

I was doing the freak out until I found your site. Thank you so much!!!

760 BRAZILIAN GUY 07.25.07 at 6:58 pm

My friend,

I have a IPOD nano 4Gb
After open to see inside he stay DEATH!
I think… I KILL MY IPOD.
But you save-me.
Very very very thanks!!!

761 Destiny 07.26.07 at 4:41 pm

Thanks so much!!! My ipod finished charging and then i started hearing a song and then it totally froze! I was so mad. Then i read this and it really worked thanks!!!!

762 Kimberly Love 07.26.07 at 4:49 pm

You are my HERO!!

763 mike 07.27.07 at 8:02 pm

my ipod nano 2gig wont sync with itunes. it doesnt reset or turn on. my screen is blank and the usb charger and wall charger dont do anything for it. what is wrong. I tried to reset it by pressing menu + play/pause simultaneously but no apple logo appears? help?

764 Sidney 07.28.07 at 3:06 pm

Thank you thank you thank you… I was using my girlfriend ipod and locked it up….I have had 3 days of hell man off her… your site saved my life!

765 Siddharth 07.29.07 at 11:19 am

Hey..Thanks a ton buddy; ur instructions really helped me sort out my first 'ipod' hang!

And simply googled and the first link was urs! Kudos!

766 Mani 08.01.07 at 12:31 pm

Wooo.. I really on the way to visit my vendor.
Simply great..It worked nicely..

767 Jeddy 08.03.07 at 12:29 pm

You are a STAR – Thanks a bunch – you saved me a trip to the Apple store

768 Anonymous 08.04.07 at 2:30 am

My Ipod was working early today but when I got in my car to use it, it wouldn't turn on. I got home and tried to reset it, nothing happened. I even tried charging it even though I know its not dead but still nothing happened. What do I do to make it work?

769 Dave 08.08.07 at 5:06 am

Hey cheers for that didn't have the manual at work and the damn thing just died on me for the first time.

770 mimi 08.09.07 at 2:22 pm

cool. my buttons wouldn't work, so thanks.

771 Shyam Shrestha 08.09.07 at 11:57 pm

Thank you very much……My stupid shuffle was hanged when I tried to play my favourite song on it and you know I knocked this stupid so many times but did not work. As soon as I got this article and follow the instruction….my shuffle worked….thank you so much

772 Amber 08.10.07 at 1:43 pm

Hey! THANK YOU, THANK YOU, THANK YOU!!! I was getting ready to call my mom and tell her that i needed a new iPod even though this one is only about a week old. You fixed my iPod by giving me step by step instrutions. That is good because I am like electronic impaired. Lol. anyway, thank you soooo much!

773 John 08.10.07 at 10:14 pm

I at first had trouble resetting my iPod . It is very important that when you press the select button during the "press menu and select buttons" step you press on the select button so that no part of the click wheel is touched. once I did that it reset immediately. I got this tip at

774 eash khatri 08.18.07 at 10:49 pm

Thank you so much I am enjoying my Ipod again

775 jmurray 08.19.07 at 2:28 am

Thanks – these instructions worked on my Ipod Nano like a charm!

776 Akanksha Wasan 08.21.07 at 9:33 am

Thank a ton!

It was awful having my ipod hang.Just one step and my ipod responded!thank you!!thank you!!thank you!!

777 Prtygyal 08.22.07 at 12:44 am

You are a God send. I have been looking at that "do not disconnect" message that has been frozen onto the screen of my ipod for the last 3 days (while I continuously connected, disconnected and re-connected my ipod to my computer) I finally got it to work again. Thank you sooooooooo much.

778 madison 08.23.07 at 7:13 pm

THANK YOU SO MUCH!!!!!!!!!!!!!!!!!!!!!!!!!!
my little sister had thrown my ipod into the wall and wouldn't respond but when i followed the directions correctly the logo appered and then i knew my ipod was fixed!!!!!

Thank you soooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo much.

779 jane 08.24.07 at 11:09 am

MY IPOD NANO 4gb got dunked in lemon juice by my 4 year old. The problem is that the clicker wheel thing is not working at all, it will not let me scroll through the menu and the centre button will not work either what do i do?

780 cambrie 08.25.07 at 6:36 pm

can u fix ipodvideo

781 alden 08.27.07 at 4:20 am

whoa thanks to the enth power man!!!

782 scott 08.29.07 at 2:13 pm

it is clear you have saved many windows from being broken by flying ipods… thank you from new jersey

783 dahri 08.30.07 at 3:29 pm

I bought a 30GB ipod about 3 months ago. Everything worked perfectly until this afternoon when I was listening to the music and the song stopped playing. The screen’s backlight has always been on since then. I tried to push the button, but nothing happened. I tried to switch the hold button, but the screen did not even show the lock icon. What’s wrong with my ipod? Please help me….

784 svebor 09.01.07 at 7:56 pm

how do u fix an ipod mini that has the sign on it saying to plug in to wall charger and tried all the resets i put in a wall charger, i dont know what to do plz tell me

785 Dustin 09.03.07 at 2:49 pm

Thanks so much! My ipod froze up today at the gym and I came home, googled it, and found this site. It immediately fixed my problem! Thanks again!

786 Anikrichard 09.05.07 at 8:28 am

hello , my name is Richard and I know you get a lot of spammy comments ,
I can help you with this problem . I know a lot of spammers and I will ask them not to post on your site. It will reduce the volume of spam by 30-50% .In return Id like to ask you to put a link to my site on the index page of your site. The link will be small and your visitors will hardly notice it , its just done for higher rankings in search engines. Contact me icq 454528835 or write me tedirectory(at) , i will give you my site url and you will give me yours if you are interested. thank you

787 Mat 09.07.07 at 4:25 am

OMG thats alot of comments…..
Thanks For The Help Mate!

788 Sarah 09.09.07 at 1:49 pm

Thank you so much; this site helped me fix my iPod in seconds!!!

789 ipod newbie 09.10.07 at 7:36 pm

Thanks for the advice! Worked like a charm…better advice than the true site.

790 Brian 09.11.07 at 5:46 pm

I have a 5th generation iPod photo, 60 GB, black. I have tried the reset trick and it's work many times. Recently though, its not working. It's stuck on a black screen with apple sign. Sometimes the bad smiley man stares at me, too. i have done all the tricks, i opened it up, i put a business card in there. Still nothing. I want to restore it, but newest edition doesn't recognize it so i can't restore it. Is there some way i can wipe it/restore it through the device manager. I haven't listened to music in a week and i am going to pull my hair out. help!!?!?!?!

791 Mel 09.11.07 at 8:16 pm

Just wanted to say THANK YOU!!! I've had my ipod for 6 months or so,and this was the 2nd time it froze…I wanted to throw the damn thing till I came across this site! Why do ipods freeze in the first place???????? Once again thanks it worked the first try!!

792 Sandra 09.14.07 at 2:02 am


793 soran 09.15.07 at 10:45 am

man my ipod has been froze for weeks till i found ur wonderful website it fuckwn helped me alot and i fixed it
it was greart==
thanks alott for the tremandoss web u hav made

794 Kelvin 09.17.07 at 10:38 pm

thanks!!!!!! worked like a charm….was on the verge of throwing it away!

795 Linux Techie 09.18.07 at 1:26 am

Well well…

Thanks dude, it worked!


796 P 09.20.07 at 11:55 pm

Thanx mate,

It worked perfectly to reset the ipod (20GB).


797 sara 09.22.07 at 2:01 pm

well my ipod is a nano.
and when i listen to a song, and click down for the next song, it will skip songs on the list :/

798 Aaron 09.25.07 at 7:09 am

Thanks it really works

799 keegan patrao 09.25.07 at 11:14 am

Thanks a million, this was really helpful and saved me a lot of money.

800 Nazzul 09.25.07 at 3:41 pm

I guess youve gotten plenty of thanks but I gotta say THANK YOU YOU SAVED MY DAY!!

801 refreshinglytoal 10.04.07 at 4:39 pm

heres a pickle,
my ipod frose so i reset it, it came back on but all the music had been wiped.
Now whenever I try to plug it in it says that its corrupted. Ive restored it to the factory settings but it still doesnt recognise it.
Any ideas?

802 JOHNY ANTHONY 10.06.07 at 7:32 pm

TAL !!!!

803 Melody 10.08.07 at 4:36 am

Thanks so much! I have an ihome and the ipod froze while I was moving it to a new location. I googled the problem and your site came up. I had to show some music to a client tomorrow (which was of course docked on the ipod) and you just saved me.

I adore you. :) electronically-platonically of course.

804 Georgia 10.09.07 at 10:51 am

heya i have an ipod nano. I dont know whats going on with it!! everytime i try to turn it on (without the power connected) it doesnt work, but when connected to the computer, its ALIVE but only to th "do not disconnect" and when restarted on the computer goes straight back to that, otherwise without power its as dead as the last dodo on Earth!! HELP ME PLEASE!!!!!!!

805 Kelsey 10.11.07 at 4:26 pm

Thankyou SO much! Today after school I took out my ipod, and it had some strange black bar at the top! I searched FOREVER, and found this guide. THANKYOU!!!! You are my savior!!!

806 G 10.12.07 at 6:59 am

Thanks I thought my ipod was dead but your reset trick worked. Much appreciated.

807 Luke 10.13.07 at 3:39 am

After so many thank you's im sure you're sick of hearing this but here you go… THANK YOU! this post was a great help. The gym will be a lot more fun today! :-)

808 Natalie 10.14.07 at 12:04 am

I just got a new ipod nano video 3rd generation 4 mi 18th birthday just the other day and it was workin perfectly until last night i tried 2 recharge it but mi computer wouldnt recognise that mi ipod was connected i tried pluggin it in and pulling it out and pluggin it in again but nothing! my Itunes wont even recognise that mi ipods connected and im realli worried coz its nealry dead!! i thought it was mi computer but mi camera/mp3/psp all work fine. can anybody help me is mi ipod broken? is the usb cable broken?? do i need to resest or restart me ipod???? HELP ME!!!! PLEASE!!!

809 elise 10.15.07 at 12:17 pm

My iPod Nano was stuck on now playing. Thanks to you I was able to figure out that my settings had changed and fix it. :-)

810 johnk348 10.19.07 at 12:11 am

thank you for this.

811 jonathan 10.19.07 at 7:25 am

i did that everything but its still didn't work on my ipod photo. when i hod menu and select apple logo appears but still get back to the icon of a charger with an arrow to be put in electrical power supply.

can anyone help me please? my ipod is 30gb Apple iPod Photo.
another thing my ipod cannot be detected on my computer and even to the other computers.

please email for any help you can do at

thank you….

812 hira 10.19.07 at 4:05 pm

okay ive bin trying all those steps for about a month noww!! wat do i do?? ive had this ipod for a lil more thn a year!! i cant buy a new one! thas so unfair!

813 Yelena 10.23.07 at 6:09 pm

This is the 3rd time my ipod 30GB (5th generation) has frozen up on me. When I try to change the song that is playing to the next one, the ipod freezes, not all of the time but still.

The other 2 times I had to wait for the battery to die and then re-charge it, but that takes too long.

This time I went to this site and your instructions helped a lot. I did the hold menu and select buttons about 7 to 10 times and eventually it worked.

814 Jeremy 10.28.07 at 7:58 pm

Wow all i can say is WOW! TUVM !!!!!!!!

815 kyle 10.30.07 at 7:38 am

Many Thanks. Worked Fine

816 Lekhs 11.01.07 at 3:06 am

Woooooooow!!! Its wonderful! Thanks a ton for bringing back my iPod Nano to life. I treasure it a lot!

817 James 11.05.07 at 4:00 pm

was about to through the ipod out when i found the comment about holding down the menu button and the centre button. worked a treat. thanks heaps.

818 Emo_Sk8er 11.08.07 at 9:01 am

i recently had my ipod photo for a year and last nite it stoped working rite after i unlpugged it from itunes and now its dead wont turn on help me sum one i i have 2000 songs on. im starting to hate ipods now they really a rip off

819 Ed 11.09.07 at 7:10 pm

Dude, thanks. I don't care if Apple have put it on their site, it evidently isn't obvious enough. I know that I'm not alone when I say that this is a great help.

820 Joanna 11.10.07 at 3:52 am

Thanks so much, worked perfectly..felt silly for freaking out so much…
God bless

821 dutch 11.12.07 at 9:55 pm

THANK YOU SOOOO MUCH>> THIS REALLY WORKED for the PODZILLA FREEZE. I was just about to give up when i saw the message below. I kept reading the same suggestion over and over again until I saw this one that really made the difference….THANKYOU!!!

I installed Ipodlinux onto my 30GB Ipod Nano.
I was unable to boot to disc and the system kept going back to Podzilla. PC at that time did not recognize my ipod on USB. This took me awhile to figure out how to restore my ipod but I finally did. Here is what I used if anyone else ever has this problem.

Hold top of center button while holding menu at the same time. Wait 5 seconds Ipod will start to reboot. Immediately place the finger that was on the menu button on the play/pause button but do not remove other finger that was holding top of center button. This will automatically default your ipod to disc mode and will be recognized by your PC immediately if it is connected.

By Punchkins on 11.18.06 5:14 pm

822 Jacob 11.14.07 at 1:29 am

Thanks Alot Mate….really Realllyy saved me lots of hassile 😀

823 sateesh 11.17.07 at 6:18 am

Thank you..

pressing menu and center button at the same time worked for me…

824 jason 11.17.07 at 10:42 pm

I finally threw my 5 year old 40 gig click wheel as hard as i could on the tile floor and it felt sooooooo good. piece of crap had trouble from the start. can't believe it lasted this ling. well i will never buy another expensive piece of crap like that again. next time it will be a $50 disposeable piese of crap.

825 hello 11.18.07 at 3:04 pm

the reset worked but the ipod didn't
= [ gonna miss the ipod had it for 5 years =[
o well smashed up a phone this week too =] fun
and if i want to repair my ipod it costs more than a new one like wtf >=[

826 Naga Popuri 11.18.07 at 10:42 pm


Thanks a TON for the tip on resetting IPOD. It helped me in solving my issue with IPOD 80GB.

827 Jason W 11.19.07 at 5:40 pm

Right on! My daughter was about to have a heart attack! :-)
Works perfectly.

828 Ember 11.24.07 at 1:11 am

thanks i was so worried about my iPod it cost so much and i didnt want all that money to go down the drain thank god for internet.

829 TIM 11.25.07 at 6:12 pm

At first I thought it was a serious virus or something and throw it away for the week-end. Then Sun night came back home and start 'googeling' .. I new they must be a helpful people like yourself, you are brilliant star .. you made my day..

Many thanks..and of course thanks to google!!


830 james 11.27.07 at 7:18 pm

my ipod was working fine but suddenly it froze so i let the battery run down but when i try to tunr it on a smiley face comes on and can anyone help me please??/

831 LC 11.28.07 at 4:21 pm

dont you lose ALL OF YOUR MUSIC when you reset?because I have 300 songs on my nano and only about 6 of them are on my new laptop so I would lose everything but those 6 songs I could transfew back right?

832 Sophia 11.29.07 at 10:12 am


833 anon 12.01.07 at 7:38 pm

thanks for this!
the advice about flat surface turned out to be extremely useful, i was trying to reset but nothing doing, until i put it on a table. wierd, normally it doesnt need that!
[and i dont think you lose your stuff – well i didnt]

834 Kaity.x 12.01.07 at 8:26 pm

It Worked Straight Awayy

835 Christian Watson 12.02.07 at 12:14 pm

Just want to say thanks for this great tip – worked perfectly!

836 Jordy 12.03.07 at 6:04 pm

I have already tried resetting my ipod, and it turns on but then it just freezes and shuts off, does anybody know what to do?
If you know please email me at or just repost on here, please!!!

837 Ana 12.07.07 at 11:21 pm

THANK YOU SO VERY MUCH!! My commute is bearable again!

838 psifreak 12.09.07 at 11:06 am

Hmmm nice place.Very useful.My I-pod shuffle will play nicely but I turn it off then 5 minutes later when I turn it on only like three songs are on it.And if I try resetting it all the songs disappear.

839 iPod Gilry 12.09.07 at 5:34 pm

Haha, this worked like a charm! =] My dad got kinda worried at first, but it all worked out! Many thanks and merry christmas =]

840 Gina 12.11.07 at 8:08 pm


841 John 12.17.07 at 10:07 am

I tried the reset method numerous times without any luck. But I kept trying after reading some of the posts. Finally it turned on and is working again. I tried for two days. The apple icon appeared to turn on when I released the menu and center buttons after holding for about 8 seconds.

842 Jimmy Ventura 12.21.07 at 6:03 pm

You are the bomb man, simple sweet and efective thanks a bunch

843 Bryan 12.23.07 at 1:07 am

Hi just another guy who appreciated the help. It worked. Thanks a heap!

PS. I freaked out when it hung on me

844 tai dinh 12.27.07 at 1:14 am

Thank so much man if actually worked i thought it would be some bougs website
anyways thx alot

845 Christina 12.27.07 at 3:36 pm

Wow thanks, this is the BEST site ever that can help with my Ipod Nano ever! I started to Flip out when it froze i was like oh crap! and so i went on the internet! and i saw this place and bam it workes! God Bless You and your site! Thanks sooooooooooo Much!

846 James 12.28.07 at 11:09 am

Thanks!! i got my ipod a few days ago and thought that it was broke already… The best feeling ever is seeing the apple logo pop up :)

847 Ainsley and Emma 12.28.07 at 12:24 pm

i need help with my ipod nano-video. i put it in an iHome and took it out and now it won't turn on or do anything when it's plugged in the computer. It's completely dead but the battery is almost fully charged. please help!

848 Derek 12.29.07 at 8:00 pm

Thank you for your help, bookmarked with

849 brittany 01.01.08 at 1:19 am

Thanks so much!! my ipod nano the long skinny one, just froze wouldn't move but the resetting instructions worked.

850 Jillissa 01.01.08 at 1:45 am

thanks so much! my brothers showed me how to do it but i forgot and was holding down the wrong buttons to unfreeze it! thanks so much it was froze for like 4 hours~!

851 Justin 01.01.08 at 11:16 pm

Thank you !!!
Sooooo Much it Work i got a Ipod Nano and it froze i followed the first instructions and it work Thank you Soo much!

852 Naima 01.05.08 at 1:40 am

THANK YOU SOOOO SOOO MUCH! I was just about to throw my Ipod mini against the wall but decided to look for a cure to my broken menu button online! and I read a few posts here and found it! my ipod mini was stuck on shuffle, but now it's not! I'm very thankful!

853 Naima 01.05.08 at 1:52 am

Ok, so I have an ipod Mini, WHICH I LOVE! I thought it was a gonner, and was actually considering buying a new ipod… Yeah, the newer ipods are fancy and can do alot more things, but I really love my mini and really just need my ipod for music… I mean, the mini does all I need it to do, so why spend money on the upgade? You saved my mini, and you saved me money!! Thanks!

854 KCB 01.05.08 at 5:14 pm

My ipod is just displaying the apple symbol and will not shut down. When I do the rboot it does shut down momentarily and then get stuck trying to come back on. Any advice?

855 hello world 01.13.08 at 2:06 pm

If you're ipod is booting straight to the dead ipod logo, you can fix you're ipod by opening the case, and reconnecting the ide connector on the hard drive. My connector has come loose twice, and both times I just had to reconnect the cable, and it worked like new.

856 nicole 01.14.08 at 7:31 pm

Thanks soooo much for the advice! My 8GB Ipod froze and thanks to you I fixed it! Holding the center button and menu button worked for me….

857 Lucy 01.16.08 at 6:52 am

Hey my iv had my ipod since 2005 and its a 30G one. I didnt use it that often so it had been just sitting there for a few months but when i tried to turn it on it wouldnt so i tried to charge it on my computer…but the computer didnt register it but the ipod was still being charged. Then i thought it had finshed chaeging so i took it out but now it keeps turning itself on and off and making a clicking noise and overheating …so if anyones read this and knows how to fix it ..please help =] …x

858 Lucy 01.16.08 at 6:53 am

oh and also theres a weird charging sign on it it looks the like charging sign except its shiffed over abit
thanks x

859 Rach 01.17.08 at 10:54 am

I have an older generation ipod nano which I hadn't used in a while. I charged it all day with my usb cable and it gave me a weird error message about contacting ipod support. I found the reset instructions on ipod's support site (that guy was right, people just don't look hard enough)and it did nothing but give me the error message again and now it's completely shut down. It's warranty is over so I guess I'm just SOL. I think it's because it was left in my car in the cold.

860 Jenny 01.19.08 at 9:29 am

Thank you so much!!!! I appreciate it!

861 Krazy K 01.19.08 at 3:27 pm

Thanks for this, it worked on my new ipod just now.

862 Aboooood 01.19.08 at 4:00 pm

Thank u
I had this trouble and didn't know what to do
I try search google for answer and i found yours.
I pressed (Menu) button for 6s and it works.
many thanks.

863 Vic 01.23.08 at 7:25 pm

It seems I have lost half my songs from my nano.
I did not delete any. I did however delete some from my pc, when I went to download again I noticed they are now missing from my ipod.
What the heck happened?
Any help is appreciated.

864 mcb 01.26.08 at 5:07 pm

it worked, you guys are so smart

865 BeeWee 01.30.08 at 1:26 am

Apple does not give the right direction. I tried to do the apple way and it did not work. F(*&^ APPLE DIRECTIONS. Thanks man keep it real.

866 MikeBoyd 01.30.08 at 7:35 am

LEGEND! Worked first time, didn't lose any tracks/info etc, thank you! Not even my iPod!!

867 nell 01.31.08 at 2:13 pm

thankyou so much for the reset mode! i got really scared i'd have to buy a new one if it didn't start working. :] thanks a bunch!

868 Yvonne 01.31.08 at 4:23 pm

Ignore all the negative comments on here.
Its nice some people take time out to do POSITIVE things like set up a page like this to help people.
It helped me also.
Thank you.x

869 Oliver 02.04.08 at 5:25 pm

Thank you wery much I had no idea that reseting your ipod would be so easy I cant thank you enough for bringing me theese sipmple facts. :)

870 Thomas 02.05.08 at 5:51 pm

Thank you sooooo much! Worked perfectly, after doing the dumb thing of holding down the play button insted of the menu button. :)

871 potter 02.06.08 at 7:52 pm


my ipod is broken……

it just wont turn on

this is the second time..on different ipods

how is this fixed??

872 syurithe queen 02.08.08 at 10:31 pm

help!!! my i pod was on charge i let it charge for 10 mins and then it said disconnect now i did
then i turned it on it said something and shut off i tryed to turn it back on and ressed the menue button and the play button but the apple just kept fadeing !!!!!!!!!!!!
please help

can you tell me whats happening whith my ipod its a ipod classic.

873 Jessica 02.08.08 at 11:44 pm

yeah my 2G ipod nano is messed up! whenever i connect it to itunes (which is the latest version, btw), i have to click restore really fast b/c if not, itunes freezes up. then restore says something about my files being on "another application". i've cleared out everything in the calendar, and all that. it wont even reset. *tear* someone please help me!!!!!

874 Rasmus 02.09.08 at 9:54 am

thank you alot, worked like a charm, i'll recommend this. :)

875 BOBBY 02.11.08 at 7:06 pm


876 Span 02.12.08 at 12:30 am

i have an ipod nano video 4g and i tried what you said, but its just frozen!!! it started earlier today when it wouldnt play some songs so i ignored it and listened to other songs… but now its frozen on one song! help!

877 shasikumar 02.14.08 at 1:10 pm

Thanks dear my ipod also working. thanks a lot

878 stephanie 02.14.08 at 7:13 pm


i never knew how to reet my frozen ipod untill i came accrost this page, now i reset the frozen ipod and THANK YOU i thought i was gonna have to get a diffrent one.

again, THANK YOU!

i would recomend this page to anyone who has ipod troubles….

btw this is going into my favorite folder!

879 janet 02.16.08 at 7:43 pm


880 Abdul 02.17.08 at 12:05 am

Hi, I have an ipod it's 80GB , it's suddenly got a problem that when i connect to computer it's not recharged and showing very low battery please wait I waited one day..still the same and also showing another like i did not what happened…would you please help me what must i do this?

881 Rosanna 02.18.08 at 3:33 pm

You just saved my bacon mate.

882 louel 02.19.08 at 8:07 am

thanks for the info… i almost die thinking what to do on my ipod.. im really scared of my father knowing that my ipod is useless already.. he can kill me.. hehe… thnx god for people like u..

883 Veronica 02.19.08 at 11:16 am

Help please! My ipod stopped playing music. All the buttons work but when the song comes on it doesn't play but after a few seconds keeps switching to the next one and so on? And after I played around with it for a while it started shuffling music like crazy and it happend a few time over and over. Should i try the reset or dose it sound like its broken?

884 Sarah 02.19.08 at 11:20 am

I have the very first video Ipod 30 Gg and no particular set of headphones seem to work anymore- I can only hear from the left earphone unless i push the headphone cord in manually and hold it there… this is quite frustrating because it's obviously my Ipod that has something wrong with it- brand new headphones cause the same problem— what should I do? Can apple fix this ?

885 Mick 02.19.08 at 3:39 pm

My ipod locked up tonight (4gb Nano) and the tip worked a treat for the reset. Thanks so much for sharing it as i was well hacked off with it as it wouldt do a thing. Now im sorted!!

886 Bill 02.19.08 at 3:40 pm

Thanks a million — your reset instructions were concise and easy to find. Worked like a charm!

887 S 02.20.08 at 1:01 pm

I was using my 5th gen. video ipod to listen to music when it got stuck on a song. I hit reset…and then it went off and never came back on. The next day it came back on when the battery was about to die. I plugged it into the wall to charge. but when I went to use it again, it got stuck AGAIN! I reset it again. My ipod is now stuck!!! AGAIN!!! I've had it since it basically came out.

If anyone knows what to do other than try reseting it again and again (already done), please respond. I'm going to the apple store tonight to see what they can do, though.

888 S 02.21.08 at 5:04 pm

just an update:

my ipod is officially dead. there's something wrong witht the screen. Now when I try to reset, it flashes and blinks all weird. Took it to the apple store, they said it was officialy dead. RIP, my iPod.

And yes, I will continue buying apple iPods. I've had this ipod about 3 years, and let me tell you, I enjoyed it. it got dragged through water and sand on the beach, got dropped on tile floors, thrown around the car, jumbled with my camera in my purse, etc. It lasted quite a long time. I know some people are fed up with iPod and the apple website, but isn't someone always fed up with something? I bought a touch this last October. The $ seems to be well worth it so far. We'll see how long this one lasts…

889 Yulia 02.22.08 at 2:43 pm

that really helped me
thank you =]

890 V 02.23.08 at 10:14 pm

Thank you sooo much!! This really helped.

891 Danielle 02.26.08 at 3:33 pm

omg i was getting so worried tht my ipod was gone for good!i only got it two days ago!!thanks so much for the info!

892 jeff 03.02.08 at 8:35 pm

I have a GEN1 Ipod that I cant seek to get going…..I've tried the reset instructions over and over again. When I turn it on the Apple logo appears for about 5 seconds….then I get an error message that shows the Ipod w/ a small triangle and an exclamation point inside the triangle….and it says Any ideas?

893 adam 03.03.08 at 10:50 am

thanks so much…. i thought that was it for the the ipod…. worked a treat

have a good one


894 Liah 03.04.08 at 11:54 pm

YES. It was a great help! BUT THIS FEATURE ON IPOD SUCKED. There should be an alternative way to do this. Anyway you rock, much love from Singapore! :) I almost threw my iPod out of the window.

895 Trina 03.05.08 at 5:29 pm

thanks a lot!!! it really helped!

896 Chris 03.07.08 at 4:18 pm

Thanks man! i was ripping songs onto my buddys' and it froze on the do not disconnect screen. i read your site. i reset it by holding the menu and select middle button and boom! problem solved.
thanks again bro i was so frustrated…

897 Dennis 03.13.08 at 10:06 am

I have a 80 GB ipod and it will not charge up. I have the same problem as someone previously posted. "Hi, I have an ipod it’s 80GB , it’s suddenly got a problem that when i connect to computer it’s not recharged and showing very low battery please wait I waited one day..still the same and also showing another like… i did not what happened…would you please help me what must i do this?" Please help

898 Norman 03.13.08 at 10:29 pm

I have an Ipod 2 GB and the screen froze with it saying to plug in to power. I am trying to reset it, but the hold button has been damaged so it still does not seem to respond. We tried to reset but it didn't work. Please help if possible.

899 steve 03.14.08 at 9:47 pm

i tried just about everything to unstuck my 80gb and nada worked until i found your instructions here. laying the thing down as you recommended and putting weight on the very outer edge of the wheel got it done. thank you thank you thank you!!!

900 jennifer 03.15.08 at 7:40 pm

thnks so much ma ipod froze and i didnt know what to do then i just held on teh menu and select button and it worked ur life savers

901 holly 03.17.08 at 6:09 am

Thankyou so much for these tips- I've only just got mine so I was gutted when I thought it was broken. you've made my day!:)

902 Julie 03.17.08 at 2:50 pm

Oh thanks so much, thought i was going to have to dump my IPod. You just saved it.

903 Marvin 03.19.08 at 1:13 am

I have a ipod U2 edition, and had to resotre factory settings when i connected it to my computer for some reason. So i did, and now im stuck with an icon showing a power supply and adapter and i cannot get passed this.. i have misplaced my adapter power supply.. i have tried the reset methods with menu button and center button returning me with a apple sign but after it resets it goes back to the power supply icon. any ways on how to fix this?

904 Ben 03.19.08 at 6:00 pm

Marvin, try resetting it while it's actually connected to the computer, it forces a connection. If you're still having problems check out:

905 Vishal 03.20.08 at 7:47 am

Thankyooo very much Other wise my brother would have driven me mad As I had toched his Ipod when he was away. The bloddy thing just froze. Just try as directed and never touch the Ipod if it is someone else.

906 Jeevan 03.27.08 at 11:23 am

ooooo thanks a lot bro… U r g8..

907 Jenna 03.28.08 at 12:42 pm

Hi, I've been having several problems with my Ipod nano

It started when I was trying to upload new music onto. My I-tunes continued to say that I had no more available space but I had about 670mb left. I tried to delete songs but it would not sync onto my I-pod. I tried plugging it up to my sisters computer and I dont what happened but it completely erased everything from my Ipod. When I plugged it back into my computer all the contents were restored onto my Ipod, but when I unplugged it, my Ipod reset on it's on and all my music had been erased. Now everytime I plug it into the computer it wont allow me to sync music and whenever I unplug it from the computer it will reset on its on.

Can someone please tell me whats going on and help me fix this?

908 dave 04.02.08 at 7:16 am

My 3G ipod stopped working all of a sudden. It simply will not turn on even i plug it in the main socket. I changed a new battery and still nothing showing on screen and no hand disk noise. Can anyone help?

909 Apple stroodle 04.03.08 at 10:16 am

I say thank you sir for your help. my u2 ipod was thought to have been shortcircuited but then with your instructions it functioned once more. my dearest gratitude is owed to you and may the angels part the heavens on your behalf and sing their beautiful songs of praise.

910 zoe 04.04.08 at 5:39 am

thankyou thankyou thankyou i love you

911 Mike 04.05.08 at 6:50 am

How come dat i keep puttin soings in my iPod..and den when i disconnect da iPod from my computer..Theres nth in my iPod…Whys dat?

912 Mike 04.05.08 at 6:51 am

How come dat i keep puttin songs in to my iPod..and den when i disconnect da iPod from my computer..Theres nth in my iPod…Whys dat?

913 Lucian 04.08.08 at 8:00 pm

I found my ipod outside and it rained. I let it dry out then i plugged it up to my computer to charge and when it finished it cut it on but then this lock thing came on the screen and it won't let me listen to music. So i need help to get it off the screen thanks if you could help.

914 Sixfish 04.09.08 at 9:32 pm

Thank you thank you thankyou….worked first try on my Ipod 30 GB…wonderful…

915 Stephen 04.18.08 at 12:15 am

Hey, it works!!!!! THANKS A LOT!

916 Louise 04.26.08 at 9:33 am

Much appreciated- worked like a charm on my 30Gg video player.

917 joseph 04.27.08 at 11:36 am

Your a champion if not a scholar

918 Charlene Jacka 04.28.08 at 10:21 pm

This helped me sooooo very much, i dk how but my ipod went into like a system check mode and thankfully this website helped me oooo so very much!!!!!!!!!!!THANKS!

919 rajkumar 05.05.08 at 12:45 am

thax a lot ..
i just was shocked to see ma new i pod not responding and now..
i'm relieved..

920 bina 05.07.08 at 9:52 am

hey, thanks for the advise. it works!

921 Ashwin 05.08.08 at 2:11 am

thank uuuuuuuuuuuuuuuuuuuu so much. wow it helped a lot i have an ipod classic . and in india its darn expensive and my warranty is out as well. it really helped a lot. i looooooooooove this site

922 ryan 05.10.08 at 5:48 am

hello i have a ipod classic and i was at a friends house and when i pulled the ipod out of there cord it suffed up an the reset screen wont stop comeing up how do i fix that because none of the stuff up the top works

923 bryan tomas 05.17.08 at 1:20 am

i have ipod mini special edition u2 but its not wrking its appear in the screen contact support! what im going to do pls help!!!

924 marcey 05.19.08 at 4:56 am

i have ipod photo 30gb and it hanged with "do not disconnect" sign. anyway i didnt know what to do with it thought i had to send it over to apple.
But this works!!! YAAY!

925 Ihatemylife 05.19.08 at 9:09 pm

My ipod is frozen on a picture that looks like a chord going into a plug-in onthe wall, but i have no idea what it means and it is making me angry. Because now my ipod does not work. I have tried everything. Any ideas anyone?

926 Charlie 05.23.08 at 5:29 am

Worked for me, thanks :-).

927 Pat 05.24.08 at 12:53 pm

Thank you!! The first site I went to for help, didn't help. They were telling me to hold the wrong buttons!! Thanks for being here! Pat

928 BOB 05.31.08 at 2:35 am

Thank you so much, these instructions are great.I had given up on my ipod for a whole year but now it works! yay!
many thanks

929 Nin 05.31.08 at 1:43 pm

Perhaps the most useful web page I have ever visited. I'm not gay, but I love you.

930 Joan Victoria 06.04.08 at 1:21 am

you are a genius! thanks!

931 pumpernickel 06.05.08 at 7:54 pm

umm yeah, ive tried all this stuff but it didnt work! I think my ipods dead. I turned it off one day and it didnt turn back on! I just bought it in like september tho! Its the newer model the 3rd generation! I paid for it myself so now im pretty pissed!

932 aNonimous 06.10.08 at 10:33 am

HELP ME! i had my ipod nano 3rd gen and it froze. i reset it, and now it works, but i cant plug it into the pc or the charger anymore, and everytime i do, it freezes!

933 rob 06.12.08 at 7:45 pm

my ipod nano 3rd gen is been a total tosser it no longer will sync its a ryt arse i foxed it b4 but i cnt remember wt i did help meeeee plzzzzzzz

934 janet 06.15.08 at 7:02 pm

I hope someone can help…my ipod nano displays a notebook and exclamation point. When I go in to itunes to restore it, I can't pull up my summary page. When I click on Janet's ipod nothing happens except to show my music library. I can't get to any page to restore or do anything. Any ideas? Thx

935 Katie 06.18.08 at 1:06 am

ommgggg thanx sooo much ur a lifesaver i nearly had a heartattack cuz it wasnt working – living in aus, got it in bangkok…..

best site in the worldddd!!!! 😀

936 Brianna 06.18.08 at 2:52 pm

thx a BUNCH i thought that my iPod was $200.00 in the garabage till i read this thx a BUNCH!!! u r such a life saver… can i get your #?? i think u would b a TOTAL Hottie!!thx ill pay u back xoxo

937 zuben 06.19.08 at 12:47 am

It was first time, I came across this issue with my IPOD and perhaps first time, I would have searched website for such help and found this one with a perfect and to the point solution…Thanks a ton…god bless

938 Daniel 06.20.08 at 9:28 am
939 s_migs 06.21.08 at 7:55 am

Thanks a lot ! Worked out simple & perfect.

940 Paige 06.22.08 at 5:55 am

i freaked out when my ipod froze as its very new but your instructions worked straight away!
Thanks for helping all the above people it seems ~ your a bit of a lifesaver!

941 Reggie 06.22.08 at 1:23 pm

Thanks for the help my ipod mini froze up last night and I couldn't figure out what the problem was till I found this site it really helped m with my situation THANKS.

942 Mitch 06.23.08 at 11:18 pm

I have the nano 8g video, and I cannot reset, or add music to it, and there is plenty room on it for more musci !!!

943 Hannah 06.24.08 at 7:59 am

Thanks so much!! You made my day!

944 Sarah 06.24.08 at 3:00 pm

Thanks very much, apple website was absolutely no help but i reset my ipod and it worked straight away. cheers matey

945 jhewhome 06.25.08 at 8:42 am

my ipod just hanged and i tried the resetting and it worked.but the ipod had lost all its song s cause it is was not detected by itunes.(i mean all the songs in my ipod before it hanged)an option of restore to factory settings prompt.then i have no choice but to continue.i thought when you restore my song swill still i.m back to zero.i should not have tried the i'm files are in my ipod..and the ipod control can't open.why?

946 JoJo $$ 06.26.08 at 10:22 pm

Thanks alot , it worked the first time Im glad on that i spend tons of money on i tunes and i wasant gonna go buy another ipod mini.

947 D James 07.02.08 at 1:49 pm

i cant thank you enough!!

id had my ipod for like 25 days now and i thort i already busted it

948 dy 07.11.08 at 3:25 am

thank you sooooo much!!! the last time my ipod "hanged", i left it just like that until the battery runs down.

949 GEORGIA 07.13.08 at 11:33 am

thank you SOSOSOSO much, i was about to leave the house with NO iPod and then found this! helped so much

950 marteen 07.14.08 at 11:42 am

I cant get my ipod classic to work help

951 Mari 07.16.08 at 1:40 pm

Hey thanks for the help!!! It works!! Thanks again!!!

952 Sandra 07.17.08 at 3:01 pm

*** Please read….I have an ipod mini for 3ys now. Well about 1 yr ago I dropped it while it was on the "HOLD" switch. It kept on playing music, but eventually drained battery and I wasn;t able to maually switch to next song. Now a yr later i'm tryin to fix it… still turns on when hooked to power, but it's still on the HOLD button which won't let me do anything! Please can help me??? Any advice???

953 Ham 07.17.08 at 10:11 pm

Thank you, thank you, thank you. This made all the difference!!–Tip: If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button (center button) is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.

954 jatin 07.24.08 at 3:08 am

my 2 gb ipod nano is not turning on & rather all the steps of resetting failed

955 pdiz 07.26.08 at 3:00 pm

I NEED HELP BADLY IF ANYONE CAN HELP ME. A couple of months ago, my IPOD stopped being recognized by Itunes. I tried it on other comnputers and that yielded the SAME results. I connected other IPods to my computer and they showed up. My cable works and my computer apparently isn't the problem, so it's my IPOD. My IPOD is recognized by my computer as a removable storage drive, so I can still add things to the HARDDRIVE portion of the IPOD. It still plays 95% of the songs on the IPOD too, but since it isn't recognized by Itunes, I cannot add or delete any additional songs. Does anyone know how to fix this problem where it can be recognized by Itunes again? Or does anyone know how I can restore my Itunes. I think I have a 4th generation(i have the generation before whatever the latest one is) 30GB IPOD. Any help would be greatly appreciated. Thanks so much!!!!

956 Em 07.26.08 at 8:51 pm

Thank you so much! This worked a treat! I thought I was going to have to go throught the whole warranty business but then I found this. THANK YOU THANK YOU

957 Sarah S 08.01.08 at 7:59 am

THANK YOU!!! You just saved me a trip to the apple store! I got my 80gb iPod Classic out of the car this morning and it was totally frozen. It wouldn't do anything. I googled "my ipod froze" and this came up! Worked the first time I tried it! YAY!!


958 helen 08.04.08 at 7:52 pm

Hi. I've tried this resolution many times but my iPod still does not function. The screen is still black; and it will not charge.

(And no, it's not on hold when I tried turning it on.)

Help anyone?
My email is

959 Martin Paull 08.10.08 at 12:39 pm

Thank you, thank you. Works like a charm. My 20GB 4th Gen A1059 iPod is now working again. You're a dream.

960 Cryss 08.11.08 at 6:30 pm

Thank you so much!!!!
your amazing, u fixed my ipod.

961 Rich 08.12.08 at 7:06 am

Awesome! However my ipot locks up all the time but at least I now know a quick fix for the problem…

962 ipod 08.12.08 at 4:50 pm

i was playing a game on my ipod while listening to music and all of a sudden my ipod froze, there is no sound and the screen is stuck on the game i played, none of these tips worked unfourtunatley. =[

963 RuL3z 08.15.08 at 5:04 am

THANKS !!!! waah.. at least i can finally hear my ipod again

964 micah 08.16.08 at 2:41 am

it worked…..thnk you very much…im so happy ^^

965 jayreus 08.18.08 at 10:16 pm

thanks bro, great help!

966 michael 08.22.08 at 4:35 am

WOW! i never believed it wen you said Ipod mini coz i have a Ipod classic and then a miracle just happen…thank you and Thankyou GOD! wheeww! that was a relief! ^_^

967 r-cie 23 08.30.08 at 12:06 am

thank you so much for posting an information reagard reseting ipod it was a great help.

thank you again. c(",)

968 tyler 08.30.08 at 1:03 am

omfg you saved my life

969 Stephen 09.05.08 at 10:12 pm

After I did the reset trick my ipod freezes up again and I dont know what to do help me plz.

970 eb 09.07.08 at 3:33 am

pleas help my 8 gig i pod just stop't working and when i put into charge nuffing happens it doesent even come up on the screen
help help pleassss

971 Destiny 09.08.08 at 11:33 pm


Umm my lil brother broke my charger and my aunty got me a new charger but my computer said that it does not reconize it so i need help because i…..
*cant put music on it
*cant charge it
and werse
*cant listen to it!!

972 chris 09.09.08 at 6:56 am

i have a ipod nano the previous generation and its 4 gb and its blue the rectangular like 1 but anyway i tried to reset it a dozen times but it still comes up with the apple sign and a picture of the ipod with a warning sign and just really pissis me off can u please help me

973 name 09.09.08 at 9:59 am

wow. ok so my ipod classic's like clicker menu and back and forward buttons are frozen i cant do anything its stuck on th very main menu that asks for what language you want? but when i clik hold on and off it lights up? lol. well i have no clue how to fix it cuz i cant reset cu btton r frozen.

974 j_D_L 09.10.08 at 1:38 am

thnks a lot ………………

975 Grumpy no mo 09.15.08 at 10:50 am

That kid that shows how to reset/unfreeze an ipod rocks

I know what's a 54 yo dude doin playin with an ipod – freakin rockin out on the golf course – of course!!!

976 pnutz 09.19.08 at 5:10 am

thank you so much ^^.

977 saz 09.29.08 at 2:47 pm

I think I love you.

978 Kiki 10.03.08 at 3:38 pm

ty ty ty, muack

979 nicole 10.06.08 at 9:11 am

nothing works i listen to my ipod all day everyday and it helps me go by each day and i love it its my boifriend but only one side of headphones work inless i pull down the cord and now it takes like 5 minutes to just go on one song i need help o and the screen is realy scratched

980 TeefaT 10.17.08 at 4:09 am

U r the Kinggg

thnx man u saved my day 😀

981 chunkybeats 10.18.08 at 3:56 am

Hi my ipod 30 gig done the freezing thing, but of course i didnt know so i decided to open it up and next thing i snapped the cable to hard drive also i think i tried to hard reset the ipod by removing the battery but couldnt do it. It doesnt turn on at all. I have left it into an apple service centre, im just awaiting on their assessment if its repairable or not. Do you think they will be able to recover my music? I dont care about the ipod (would be a great bonus if it works again) but its the recovering of the music i want as its music i built up over the years and half of the music i will never get again!! Please help me!!

982 Sebastian 10.19.08 at 12:55 am

It worked perfectly!!!

983 bagga 10.31.08 at 4:31 am

IT WORKED PERFECTLY…ipod froze,follow ur simply advise to holding dow both keys…..perfect.
Thanks a million!!

984 Heather Brown 10.31.08 at 7:16 pm

I am able to reset, but each time I turn my iPod off, a message telling me not to disconnect (even when it hasn't been connected to my computer) appears and I can't do anything with it. I have to then reset. Is there some reason this happens? I wouldn't have thought that I would have to reset every time I turn it off. Any suggestions would be appreciated.

985 min 11.08.08 at 3:06 pm

Help. Can anyone help. I have ipod Nano. 2GB It is locked up with nothing on the scree. It has been charged. When i plug the ipod to the desktop i hear this buzzing noise on going with nothing on the screen. Did all the resets, etc. Nothing. Thanks

986 Emily 11.15.08 at 9:44 am

Omg, I just got my ipod from my boyfriend yesterday, and it froze up this morning when I tried to use it. I panicked big time, but then I read this. It worked! Thank you soooooo much!

987 reg 11.16.08 at 8:59 pm

thank you so much!this site is such a big help for us ipod users!again thank you and advance happy christmas to us all.

988 Abhishek 11.23.08 at 4:59 am


Your instructions won me an IPod. All my best wishes to you. Have a nice day.

Love the technology.


989 (: 11.24.08 at 5:44 pm

awww thank you so much ily <3

990 Cherrypie 11.26.08 at 2:49 pm

thanks so much for sharing this. my ipod froze today after i used a car fm transmitter…very helpful.

991 Yvonne 11.26.08 at 10:40 pm

thank you soooooooooooooooooooooooooooooooooooooo much, i tried thison my ipod 60gb video and it worked like a charm (i was so scared it was broken!) well thanks again!!!
losta love

992 Katie 11.27.08 at 8:25 pm

Ok, so my ipod hadn't froze, problem was that it didnt have sound when i pressed play nor would the songs length time move (so stuck on 0:00) and skip tracks, and then i thought i'd just try this video and my ipod works again, i was worried i would have to get a new 1, especially wen i need my ipod the most now lol 😀 thank u.

993 domo 11.30.08 at 6:54 pm

i have an video ipod n the apple logo is like frozen on the sceen, how in da hell do i get this piece of shyt to work..

994 Brandon 12.04.08 at 12:53 pm

thanks so much for posting this video. My iPod nano froze and this white screen was all i could see on the iPod

995 Rhonda 12.07.08 at 9:48 am

This worked like a charm on my daughter's ipod! Thanks so much.

996 tan 12.13.08 at 4:11 pm

i need help i brought my ipod 2 day when i put it into the computer i couldnot go on the file without formatting so i did and everytime i plug the usb in anything it reboots it self any one know y and i cant see any of the music i put on it help plzzzzz zz

997 amit 12.15.08 at 6:15 am

i am so very thankful to you…. i was so scared a few minutes before….
thnx a lot pal!!!!
god bless you always…
u saved around 50 gbs of my songs!!!!…:)

998 jessica 12.17.08 at 8:50 pm

OMG! OMG! thank you!
i waz about to go buy a new one!
my mom was already lookin for the reciet.
YAY u just saved my life!

999 norma 12.17.08 at 8:52 pm

YES! thank u =)
i luv this site
=) =} =] =p XP

1000 PP 12.21.08 at 5:52 pm

Please Help !

when i tr to charge my iPod 30GB,it just says: Please Wait Battery very low although i've been charging for many hours ! AND my computer dont recongnise my iPod…HELP ME PLEASE !

My email is

1001 mattmiddleton 12.22.08 at 4:23 pm

got ipod 4 gig got pic of ipod on screen with trangle wont do anything any help please

1002 Chris 12.25.08 at 9:54 pm

I tried the instructions to reset my ipod classic. Now the apple logo just flashes on and off. Any advice on what to do now?

1003 TimmC 12.25.08 at 11:51 pm

Thanks… the tips worked perfectly on my 80gb ipod.

1004 GARET 12.27.08 at 4:46 am

thanks alot!! i thought my ipod was finished, and now im jammin out again. u rock my f@%kin socks

1005 flavio 12.27.08 at 2:16 pm

thank you

1006 Amber 12.28.08 at 4:13 pm

thnx it rly worked my ipod was shit then i watched your video u helped me out a lot thnx again:)

1007 bakerfel 12.29.08 at 12:56 am

hi, i've tried that a few different times. it worked before, but now my ipod won't turn on at all, even when it's plugged in to an outlet. it won't turn on. please help!

1008 Nanoguy 12.29.08 at 4:57 pm

omg thx i was so scared! ! ! ! 😀 and im so happy now! ! ! thx

1009 Ninja 01.03.09 at 9:37 pm


Do you know how to fix a 4th gen ipod with click wheel?

It froze the other day and the screen went blank. Then I had the battery replaced and connected it to charge. All that shows on the screen is the battery charging symbol.

Flipping the hold switch back and forth nor holding the menu and center button down fails to reset the thing.

Please help??


1010 Jessica 01.04.09 at 11:13 am

i love you i love you i love you i love you i love you!!

i was totally like ARRRRRGH!
then i found you

thanks (:

1011 Igor 01.07.09 at 3:03 pm

Thanks a lot, man!
It worked perfectly!

1012 Averil White 01.09.09 at 5:49 pm

Aww, I wish I'd seen these instructions when my ipod froze on me a few weeks ago. All I did then, though, was just let the battery run down so it turned itself off. It had frozen with the backlight on, so it didn't take too long. Once the battery had worn down, I plugged it into the dock and turned it back on – no problems since!

1013 tamala 01.14.09 at 5:29 am

thank you, so much! I thought it was broken! D=

1014 tony 02.01.09 at 12:47 pm

Thank you…..your advice has saved me a long and weary trip to PC World

1015 B. 02.05.09 at 5:06 am

Thank-you!! Exactly what I needed.

1016 Shari-Lynn 02.08.09 at 9:14 pm

Thanks!! this helped immediately. I can now breathe a sigh of relief.

1017 Gibson 02.13.09 at 3:34 am

I set my Ipod mini to disk mode following the reset procedure but still nothing happens. My ipod still doesnt open. It turns on but displays, " please assist me. I dont want to lose my 4gb ipod.

1018 Jassie 02.18.09 at 9:00 am


I thought my ipod was pretty much going to have to wait to be dead to get it to do anything.

I totally bookmarked this so I never have the problem again.




1019 laura 02.20.09 at 4:34 pm

my phone broke yesterday so when my ipod just stopped working 2day i could of cried! then i came on the internet and found this and it worked straight away!!!

1020 Jess 02.22.09 at 6:04 am


My ipod froze + my warranty has just run out so thx soooo much!!!

1021 Em 02.22.09 at 10:04 am

THANK YOU! As a teen girl, I has going nuts. My Mum and Dad are out and I didn't know I-pods could freeze like that… You've saved my i-pod!

1022 Jeff 02.23.09 at 12:12 am

Thank you so much…worked like a charm, I have the 30gig Ipod and it's only frozen up twice on me. First time I let the battery drain and this time, I followed your simple instructions and it worked perfectly!

All the Best,


1023 Ana 02.26.09 at 12:56 pm

Hey there, thanks so much for that little piece of advice! My ipod nano is working again YAY :)

1024 WARREN 02.27.09 at 9:17 pm


eMAIL ME ::: itswarrenyo@gmail.COM

1025 mohib 03.03.09 at 12:57 pm

this website iz one ov the best site whch can help u…….my ipod wus frozzed n nw its working……………thnx

1026 James 03.04.09 at 7:48 am

Thanks for the help. Worked great!

1027 dee anna 03.04.09 at 12:58 pm


1028 AmandaJ 03.07.09 at 3:03 am

I just wanted to say thank you! I wanted to cry bc I had no idea what to do… and suddenly life is wonderful again!!

1029 Amanda 03.11.09 at 5:43 am

thanx dude that really worked

1030 jules 03.12.09 at 9:02 am

thanks a lot! that was really helpful!

1031 greg 03.16.09 at 3:35 am

when i turn on my ipod the apple logo turns on and stays there for a few seconds and turn off and repeats the same thing how can that be fixed??

1032 ricca 03.16.09 at 4:48 pm

Mine just stopped. Thought the battery had run out, got home and nothing happened when I put it on charge. Thought I had broken it some how as it was bought as a gift for me in the USA less than a year ago I was stealing myslef to contact the person who bought it to see if it was covered some how. Thought I would just try the internet to see what the deal was with Apple ( before contacting my friend and being embarrased) and came accross this. WOrked first time – I am VERY happy – Thanks.

1033 Matt 03.17.09 at 7:57 am

My ipod nano won't show up in itunes (on my mac). It just shows up as a hard drive on my desktop and opens itunes…but doesn't show as a device. I tried the reset thing with the clickwheel but it didn't work. It plays music fine and works totally normal otherwise. I just can't get it to work in itunes.

Any thoughts?

1034 kate 03.18.09 at 7:07 am

u are a genius!!!!! thank u!

1035 Brian 03.26.09 at 8:10 am

THANK YOU SO MUCH!! This worked a treat!!

1036 marieke 03.31.09 at 12:27 pm

thanks soooo much!!

1037 Andrea 03.31.09 at 4:08 pm


1038 alex 04.01.09 at 3:19 pm

please please please help me.
my ipod is an 80 g ipod video. 5th generation.
it keeps stating that my battery is low even if I fully just charged it. and I know it's charged because it actually says 'CHARGED' , but when I disconnect it from my ipod charger, it immediately shuts off, and sometimes even an icon show up telling me that the battery is low.

please please help.
My ipod is very important to me, and i can't afford to have it broken. It has over 5000 songs on it :(
please e-mail me back or something

1039 alex 04.01.09 at 3:20 pm

p.s i did try resetting it. and still, it did not work

1040 troy 04.02.09 at 3:01 pm

So last week while walking I found a 5th gen video ipod laying in the grass. The snow just melted here so I figure it was sitting under the snow all winter. I took it apart and let it dry out over a couple days and turned it on. Everything works like normal but when I try and play a song it just stays on 00:00. It says it's playing but does nothing. I tried everything; reset, restore, and i fiddled around in the diagnostics menu but nothing worked. Just trying to get some advice on if there's anything else I can do before I bring it into the geek squad. Thanks!

1041 Carrie 04.05.09 at 11:11 pm


1042 Jeff Henkels 04.09.09 at 12:02 pm

I owe you one…….or two!!! Just had my first "freeze" where my ipod wouldn't turn on or do anything and your instructions got it working again. Thank you very much!!!!

1043 colton 04.13.09 at 10:13 pm


1044 sharon 04.14.09 at 10:11 pm

Thank you!!

1045 Ruth 04.15.09 at 6:07 pm

omg i was fully sure my ipod was broke it would not switch on thanks to you guys its fixed yeahhhhhh….!!awsum..!!

1046 Satisfied Customer 04.26.09 at 3:52 pm

You're a saint! Thank you!

1047 Abee 04.28.09 at 8:16 pm

you da bomb, best instructions!

1048 ipod repair 05.05.09 at 12:16 am

The ipod sad face indicates hard drive problems, but in many instances, the problem is not actually with the hard drive, but with the hard drive cable. Corrosion develops on the silver part of the hard drive cable and must be cleaned periodically to keep the iPod functioning correctly. This isn't always the case, but many times it is.

1049 Alex 05.10.09 at 7:39 am

exellent, easy and fast. I found my answer on the first lot of info

1050 Su 05.11.09 at 5:44 pm

Perfect. I was very sad when it got crazy. I thought the viruses from my computer effected it but i reset it. I just hope it wont happen again. Thank you.. This is just perfect

1051 Jordan 05.22.09 at 8:34 pm

This is awesome. I just fixed my classic

1052 lindsey 05.24.09 at 7:55 pm

thanks so much!! this was the first time my ipod had ever done thas and your directions had it up and running again in around 20 seconds! thanks!

1053 Wendell M 06.04.09 at 12:28 pm

Thanks for the help, it really work. I was ready to trash the dam thing.

1054 Bakfire 06.12.09 at 4:59 am

Thank man. Worked like a charm.

1055 dd 06.13.09 at 4:38 am

thank you for the instructions! good entry!

1056 AmandabB 06.16.09 at 11:43 am

Genius! Thanks for the clear instructions.

1057 japie swanepoel 06.19.09 at 4:01 am

thanks> your advice worked!

1058 cliton30 06.20.09 at 9:03 pm

thaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaank you a bunch my brother said that he froze it then we couldn't get it back so checked and it worked

1059 joe 06.21.09 at 1:02 pm

i recently bought an ipod 4th gen click wheel of me mate , installed itunes software ok and then it asked me to reboot my ipod so i did then it asked me to plug it into the mains which i did but nothing happen and all i getting now is a charger and socket on my screen and it no loger reconises it when connected to usb either …. is this a software problem like i think ?

1060 Pete D 07.03.09 at 12:47 am

Thanks bud, it worked. I was at the point of hitting the thing then I thought I'd search and your site was top of the list. hey presto :) Happy music listener once again.

1061 mariah ranum 07.18.09 at 11:43 pm

thanks a million lol. i almost had a heart attack. i turned it off and it was stil playing the song, so i was like wtf. and i tried to turn it back on and it didnt go. after that i plugged it into the usb cable, afterall it was dead, but that didnt seem to make it light up either. so i looked this up and tried that and it worked :D:D:D <3333

1062 anon 08.02.09 at 6:24 am

have you got anything for 15gb ipod's i have put mines on charge for about 3 days and itunes didnt show up when i put it in… is my ipod broken ..? ive got the really old 15gb ipod.. with the 4 buttons at the top..

1063 Bill 08.02.09 at 6:16 pm

These little music players aren't cheap either. I don't like the way they tried to protect music because it doesn't allow me the freedom to listen to my music collection the way I want to. Unless I can get used to listening to everything in alphabetical order this toy will not see very much use. It just sucks that you buy something this expensive and you can't use it any way you want to. :((

1064 Laura 08.11.09 at 7:25 pm

cant get my ipod touch to reset i have connected it the the computer and its been recognised then i click the restore tab on itunes but then have way through it just says there is an error !!!!! Someone help i'm completely lost without it !

1065 Tracy 08.16.09 at 4:40 pm

This is really great and it worked…. I had my boyfriend's ipod and was so afraid it was broken!!! So I googled ipod 4GB and I got this it only took me about 20 seconds to get it to work I was SOOO relieved!!!!

1066 Sophie 08.27.09 at 11:21 am

Can anyone help?Some water got into my ipod few months ago and has sat dead ever since as those at Apple said it was broken forever…is there anything I can do or shall I bury it?! Thank you

1067 vips 08.30.09 at 7:49 pm

helllo friends…first i woud like to thank you. becoz i folllowed ur instuctions and i resolved my problem..actually my i pod was hang up and i couldnt listen song but now i can….thanks ……

1068 Barb in Cincy 09.09.09 at 1:50 pm

Thanks very much for the video. I fixed my Ipod in seconds!
Barb in Cincy

1069 Cori 09.30.09 at 6:46 pm

LOVE you!!! Thanks!!!

1070 victoria 10.30.09 at 11:13 am

oh my god. thank you very much for that video. i fixed my ipod in seconds. THANK YOU. THANK YOU. THANK YOU.

1071 George 12.08.09 at 1:07 am

Apple really screwed up with reset on iPod Video. Toggle hold button (wow a physical switch, GENIUS), press Select without touching anything else, press outside edge of Menu, sanitize fingers, trim nails, hold breath, repeat until one hour has passed. Hey Apple, how about a physical reset switch. Oh, I forgot, you are the Mighty Apple, Lord of Design and doers of no wrong.

1072 deirdre 12.08.09 at 4:39 pm


I was sure this wouldnt work on mipod as my play and centre buttons werent working :) u just saved me having ot get a new ipod !

1073 Po 12.10.09 at 10:12 pm

Thanks for the tip. That helps. I had my ipod frozeen yesterday. I've just unfrezeen it after watching the video

1074 Scot 12.11.09 at 10:00 am

DIdn't think this would work since the center button didn't seem to work…but it did. I put the iPod flat on a table and used a pecil to push the center button. It works fine now…

1075 Lanie 12.15.09 at 4:25 am

Thanks very much! I just had the same problem and your steps worked for me. Great to come across people happy to share info! Good on 'ya!

1076 tosh 12.15.09 at 11:17 am

thank you

1077 Carlo Mendez 12.17.09 at 11:42 pm

thank god for having youre instructions…..

1078 Marco Galaz 12.20.09 at 12:16 am

I have a particular problem my ipod scrambles my movies. Meaning that a movie will play fine and then something happens and the movies freezes or the order of the movie jumps around. any thoughts? the movie plays fine in itunes. I have 80g ipod classic

1079 Dawn 12.28.09 at 5:27 pm

I'm just going to say thank you. The two hard whacks on my desk worked…my track wheel was stuck…80 GB classic. Awesome.

1080 Izzy 01.05.10 at 8:30 pm

Ok um. I have an ipod touch right, and it wont turn on. i put it on the charger and it only comes up as the red bar and the little lightnig bolt! it stays like that for a while and then just turns off!! what do i do?!

1081 retarded me 94 01.07.10 at 5:23 am

Thank you so much! Your instructions were spot on!

1082 fran 01.10.10 at 7:49 pm

i want to kiss u right on the lips, I hate going anywhere without my music and i thought I was going to have to borrow money to buy a brand new ipod thank u so much :) You have saved me many boring musicless journeys.

1083 max 01.18.10 at 3:16 pm

Looks like I also have a broken menu button. I failed fixing it using the proposed techniques, but occasionally I recognized the functionality seems to have "moved" a bit to the lower left on the click-wheel. With this knowledge I can now use the Ipod normally again, although the new area of the menu button still doesn't allow me to reset it.

1084 Kristian 02.27.10 at 11:55 am

I don't know if anyone already have written this but there is simply just too many comments to read through by now. I have just changed the battery in my 3rd gen ipod. When I turned the Ipod on again it just switched between showing a symbol consisting of a folder with a caution sign and an apple logo. I was sure that I somehow had destroyed the harddisk of the Ipod but then I read an article from a website explaining that the Ipod sometimes shows this sign because the harddisk have removed slightly from the connectors in the Ipod (sometimes due to the heat within the Ipod) I decided to follow a few easy steps explained on the site. So I opened up my Ipod once again and followed the instructions. 1) Make sure that the harddisk is connected to the microchip board in all possible ways. 2) Make sure the harddisk is placed correctly – you can see and feel when it slots together with the other parts. To make sure that the harddisk won't disconnect in the future this website suggest one to put a visit card or something like that between the harddisk and the back cover. So i did as explained and then reassembled the front and back covers making sure that the harddisk didn't move from the position I had placed it in. And bingo! Now the Ipod works fine once again and right now I am charging it up with the new battery. But as you're told on several pages opening your Ipod also means that you lose the warranty. And I don't know if it can cause the Ipod trouble to place a visit card or anything like that in it so if you do as I did it is on your own risk. I won't take responsibility for any damage you might cause the Ipod.

1085 Anyoimus 02.28.10 at 6:37 pm

hank you my fifth generation

1086 Barbara 03.06.10 at 2:54 pm

Thank you, thank you!! *does the happy dance*

1087 nn 03.18.10 at 1:00 pm

Great website dude!!!

1088 Adalia 04.18.10 at 11:03 am

thank you, thank you! I thought my ipod was a gonner…

Wheww, thanks for the help!!!

1089 venz 04.28.10 at 9:55 pm

thanks soooo much my ipod nano 5th gen froze and i thought i had to have it fixed. thaks. you're a lifesaver just like my ipod!

1090 Allan 05.13.10 at 11:00 am

Wow I nearly went out and bought a new one. You are cool dude thanks it worked Allan

1091 tishs 05.14.10 at 1:37 pm

my ipod says its full but its not its 4 generation and 4gb…pls help me…:(

1092 Rashmi Raman 05.15.10 at 12:07 pm

I followed your instructions to the T – even the part where you recommend keeping the IPod on a flat surface. It worked like a charm! Thank you very much for posting this!

1093 Amanda Miller 05.20.10 at 8:05 pm

thanks sweeeetie this helped alottttt

1094 jacob 05.25.10 at 1:33 pm

Hey it works thank you so much. I just followed the video:)

All the best,


1095 justin 05.27.10 at 12:15 am

i have a newer ipod.. black with speakers and video camera and its stuck on hold. nothing i do will work .. its snot coming off of hold how do i fix this

1096 kw 05.31.10 at 6:36 am

Thanks!!!.(: it really works.!

1097 prem 06.06.10 at 3:31 am

thankx a lot dear!

1098 Alex 06.06.10 at 12:23 pm

thank you sooooooo much. You have no idea how happy i am right now.

1099 saymzowie 06.21.10 at 7:25 am

my ipod nano 5th generation suddenly keeps on reseting by it self as i connect it to the laptop,,,,,but its ok without connecting to the laptop,,,,, some how it says its fulll,,,i wanted to syn some new songs,,,,since it keeps on reseting when i connect it to the laptop,,,i wanted to format it,,,but thats also not possible,,,please help me :'(

1100 SURESH YADAV 07.01.10 at 3:59 am

thanks so much for sharing this. my ipod froze today after i used a car fm transmitter…very helpful.

verry good suresh

1101 Jerry 07.01.10 at 8:53 am

Thank you very much your instructions were right on and my IPOD is working properly again, thanks for making my day.

1102 keilea 07.09.10 at 9:55 pm

WOW…who is the creator of this site!!! thank you thank you!!!!! music is my everything and without this i would have lost 5, 003 songs that wernt saved to my computer.

1103 Steve Malcolm 07.11.10 at 5:10 pm

Sincere thanks. I bought mine on eBay and it didn't come with instructions.

1104 laura norris 08.07.10 at 5:48 am

Thankyou so much! <3

1105 help 08.11.10 at 4:46 pm

hi. u say that reseting ur ipod can fix it but by reseting it it has gone worse. it wont restore on itunes because it says it isnt illegible for it. can any help me plzzz? i got this ipod 5 days ago.

1106 Lindsay 08.14.10 at 12:49 pm

Thanks so much!

1107 MarkW 08.15.10 at 12:00 pm

Thank you so much for taking time to post this!

1108 Spring 08.18.10 at 10:34 pm

Thank you! Thank you! Thank you! I won my IPod 30 GB three years ago, I would never of purchased myself one… too expensive. I was heartbroken when I thought it broke. You are the best!

1109 jemmi3 08.20.10 at 1:58 am

omg i have tried every thing nothing works

1110 kathyq 10.09.10 at 12:23 pm

thank you – just did that and it worked! not sure why it froze in the first place! thanks again!

1111 LillyMaggieJ 10.12.10 at 11:39 am

I thought I was going to have to buy a new ipod and then I followed your instructions and it came back on. Thanks!

1112 Anonymus 10.16.10 at 10:53 am

I am trouble with my ipod video, it doesn't turn on, i try to reset with the schedules said up, but it still no working. somebody can help with this trouble please

1113 BHJ 10.24.10 at 3:45 pm


1114 Susan C 11.02.10 at 4:02 pm

Have a first generation ipod that has never had any problems. It completely froze today and I couldn't get it to work at all. Tried to plug it in to the computer and to the charger. Nothing worked. I decided I was going to have to break down and finally buy a new one, when I found the reset instructions. Worked great and on the first try. Thanks alot.

1115 Anonymous 1 11.17.10 at 7:55 am

I have a 3rd gen. ipod nano (4G) and I followed all of the instructions but it still doesnt work

1116 Suki-Kaur 01.01.11 at 4:15 am

thank you!
you are a GODSEND!! my ipod mini might be 6 years old but i am in no position to replace it at the moment (and there is more than a little sentimental attachment) so THANK YOU for bringing it back from the dead!
happy new year 2011.

1117 AKM 01.19.11 at 12:02 am

This website saved my life I was using a ipod of a friend and it just stop working so use the info on here and there it was working!!!!!!!

1118 BigBuzz 01.22.11 at 12:16 pm

Just sorted a hung, tatty iPod 30G – fantastic. Worked first time too!Ta

1119 wren 02.23.11 at 6:39 pm

OMFG, THIS WORKED. I have the second ipod made, 2004 right before the classic! and this worked!!! THIS IS GENIUS. Thank you so much!

1120 tom 03.08.11 at 8:05 am

Nice work, holding the center and menu button worked a treat. These advice sites are awesome.Thanks for saving me the hassle of going to Apple.

1121 HARI 03.16.11 at 2:36 am

Hey thank you so much.. Mine is an iPod 30GB, and it used to get 'frozen' kind of often. My collage mate used to help me but he used to charge for it. Now its payback time…:)

1122 Sandra 03.17.11 at 8:00 pm

Thank you so much. I thought I had really broken my Ipod Mini, but your easy instructions completely fixed the issue.

1123 Shawun McKinney 03.29.11 at 6:07 pm

I have an iPod classic 8gb I been trying to turn it on for the past few days and charging it up and it still won't come on I don't know what to do can anybody help me please.

1124 Erica 04.12.11 at 10:59 pm

My friends ipod is lock for 41 years because someone tried her password and didn't get it. WHAT DO

1125 Daniel 04.21.11 at 6:17 pm

that actually helped

1126 jackie 04.26.11 at 3:06 pm

thanks alot still works on the first gen…

1127 lauren 05.07.11 at 12:15 am

omg thanks you so much i thougt it was broken i was going to start crying …so thanks you. you guys rock!!!

1128 pughaz 05.11.11 at 7:24 am

thanks very much my i pod works know thanks…………………………………………………………………………………………..thanks

1129 Marco V. 05.20.11 at 7:34 pm

This method worked for my Ipod 60gb! Thank you guys so much!

1130 jazzy 06.10.11 at 2:44 am

OMG i tried all of that with my ipod 4gb and i didnt work, but when i left my ipod pluged in it stared working again :)

1131 Louise 06.11.11 at 10:04 am

You literally just saved my life. Was trying (stupidly) to connect my big sister's ipod to my itunes and (even more stupidly) disconnected when it said "Do not disconnect" so of course the screen froze. After doing a few of the things suggested the ipod is as good as new. THERE IS A GOD. Thank you!

1132 Emmanuel S. 06.26.11 at 2:36 pm

Thank u so much, man. Worked for the first time and i felt relieved. Imagine buying another iPod when your old one still works or going to the Apple store requesting to check up on it.
This just saved time, money, and my "iPod's life".

1133 Rebecca 08.02.11 at 7:43 pm


1134 kieran stubbings 08.05.11 at 12:30 pm

can anyone tell me why my ipods sound is failing see the thing is i can hear the music with out earphones in but there seems to be a sound failure this is version 4.2.1 by the way any help would be most appriciated

1135 TSP 08.07.11 at 3:22 pm

So Happy! Thought it was a lost cause and found this fix immediately when I searched! THANK YOU!!!!

1136 09.11.11 at 1:05 pm

my ipod 80gb is stuck on the apple sign i have reset it few times still the apple sign what can i do next ?

1137 eliza 10.24.11 at 6:10 pm

hey! Thanks a lot!! It really worked!!!

1138 Laurence 10.31.11 at 7:05 pm

Brilliant! Thanks! Like so many here, I thought my Ipod was f**ked and I had added this problem to my ever longer list of "Irritating and stressful things that just always seem to happen to me". Now thanks to your site (and video) I can cross it off. Thanks!

1139 Chelsea Woodworth 11.06.11 at 5:35 pm

Help! My IPod keeps on going back to the main menu when I am trying to get on to my game that I want to play! What should I do? Can you help me with this situation here please?

1140 Rick B. 11.12.11 at 8:14 am

First of all I want to say a big THANK YOU. I have a 2 gig i pod nano, and it freezes alot. It alos runs the songs fast like a freight train. I tried draining the battery , annything I could think of. Tried your setting , hold center dial, and menu, and BAM, it works. Thanks again !!!!!!!

1141 Andrew 12.17.11 at 11:22 pm

It wont work!

1142 Alison 12.19.11 at 1:46 pm

this was a life saver. thank you!

1143 hermanN, the german 12.30.11 at 7:13 pm

Nur ein weiteres Dankeschön!

1144 Christine 01.02.12 at 9:22 pm

ipod was frozen, this fix worked to clear it on the first try – thank you!

1145 Jeanne 01.06.12 at 6:04 pm

It worked thank you so much.

1146 Beni 01.19.12 at 5:13 am

THANK YOUUUUUU!!!! It works on my Ipod.

1147 Ravi 01.26.12 at 7:31 am

my itouch's sleep button is not working so how do i reset the itouch??

1148 Starr 02.06.12 at 9:44 pm

like a charm, my geek buddies , like a charm~~ ;D thanks a mil~

1149 mo 02.19.12 at 8:55 am

Thanks a bunch…much appreciated!!!

1150 david 06.03.12 at 10:06 am

thank you!!! i thought i was completely dead. Been pricing up a new one but you have just saved me a lot of cash. Maybe these 2nd gen 60g ipods are indestructible after all. THANK YOU!!!

1151 mini 04.06.15 at 11:54 pm

mine is ipod touch and it didnt work. when i charge mine there's nothing happend n also when i tried to connect it to my computer, still. so how?? HELPPP !!! please… T_T

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