Yeah I know I bitch a lot, but I do not care. This little rant is about why I think FedEx sucks…
So as you may have read I was in Canada for about 5 days and I was expecting a new computer to arrive. Dell built it too fast! Anyhow it was sent via FedEx and I made arrangements so that they would not leave it on my porch while I was gone.
Well I return from my trip and see that a $2000 box is sitting on my porch… over 5 days, in shitty Chicago weather. No signature required, and no attempts at multiple deliveries. It blew my mind.
Why would you not require a signature for a $2000 package?
The only really good take away from this is the discovery of what a safe neighborhood I live in.
If anyone from FedEx reads this, I suggest you allow people to delay their deliveries to a later date like DHL. DHL was great when I had to time shift another computer at an earlier date.
If you want read a praise post follow this link and read why I love DELL.
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>>>If you want read a praise post follow this link and read why I love DELL.
Um, no link
Check your eyes old lady
hey guy, you know how many packages ups and fedex handles aday, it is very hard to pick a box out of a million. The hub i work part time at, handles 100,000 packages in 1 shift (about 300,000 a day), and we’re a small hub.
I think you missed part of the bigger point. The driver left a computer on my porch WITHOUT a signature.
DHL can pick out one package and do it. You have a computer system set up to track all the orders…you would think somewhere on the thing they could have a “hold on truck” or “hold at warehouse” option.
Fedex Sucks alright! Went to my girl friends mothers funeral. Had to go out of town. Got stuck in a storm. After three attempts while I was gone stuck in the storm, received a letter from Fedex stating that I had “terminated my emplyment with Fedex”. Hope Fred Smith reads this!
why do you think fred smith cares about you? he cares less about his employes
so you are mad because the shipper did not require a signature and the crr did not know you were out of town? that would be fedex’s fault?
The shipper does require a signature, AS THEY SHOULD, with a laptop. BUT fedex left it on my porch w/out the signature.
FedEx drivers can’t find their way around a parking lot. There has not been a single FedEx delivery here in West Virginia that did not have a “Delivery Exception†where the driver apparently had decided to call it a day and go home… returning the “Next Day Delivery to some dark hole at some remote FedEx station. Unfortunately, FedEx has contracts with big corporations such as Verizon. Verizon promises “Next Day Delivery†of cell phones, but despite anguished pleaading, Verizon still ships FedEx.
FedEx also will not deliver to a nearby nude resort. UPS and USPS have no problems with that. How does FedEx survive with such incredily poor “service?†And don’t even try to reach anyone by phone–you might as well be talking to a shovel handle. They just don’t care!
FedEx cannot release a pkg to a recipient w/o a signature if the shipper designates it as DSR, ISR, or ASR, their scanners will not allow them to. If it was released it was b/c the shipper did not specify it. If he hadn’t released it you would have complained about that too and how it took 3 attempts to get it b/c you weren’t home. FedEx holds shipments and does a future delivery all the time, it’s called a Dex17 internally and indicates that a customer requested future delivery on a certain date. Unfortunately company policy prohibits us from keeping a pkg at the station for more than 5 days before it is returned……we aren’t are warehouse or storage facility. If you aren’t going to be home to sign for something that is sig required, don’t order stuff….how hard is that? That being said, if the moron did leave it w/o a signature and it required one, it is grounds for termination…..everyone at my station knows that Dells are not to be left w/o a signature at Dell’s request and also the “common sense” policy of not leaving something worth a couple thousand dollars on a porch in broad daylight.
Dell always estimates their ship date to be about a week later than it actually takes, it’s called under-promise and over-deliver. Companies do it all the time, give you a high estimate and then come in below it to make themselves look better. FedEx must be doing something right as Dell has dropped UPS completely, mainly due to pkgs being damaged.
The guy that was “fired” for going to a funeral and not being able to make it back obviously never worked for FedEx Express, or is the same idiot who left the Dell on the porch. It’s called bereavement, people take it all the time. Plus you have sick and personal days you could take. He may have worked for FedEx Ground, in which case it is his responsibility to cover his route since he would have owned it being an independent contractor….and if he didn’t and doesn’t show up for work what are they supposed to do, just wait until it’s convenient for him to come back? Sorry for your loss, but people still need their stuff.
To Tom in WV, you either have an incompetent driver or live in an area with unmarked roads where people don’t put addresses on the house or mailbox. I guess drivers are just supposed to “know” where everyone in a 5 county radius lives by first name. We don’t have GPS and believe it or not, drivers take vacation/retire/quit and someone has to fill in who may not know it as well, give them a break. Just b/c Verizon says they offer “Next Day Delivery” don’t be fooled, it is usually at an extra cost and you must request it. Almost everything they ship goes either 2 or 3 day, and is ISR (Indirect Signature Required), which means it can be delivered to a neighbor or you can sign the bottom of the doortag they leave and hang it back on your door if you aren’t home at the time. I can’t comment on the nude resort since I have no knowledge of that, but personally I wouldn’t have a problem with it.
Yes, our call-center sucks….as does everyone else’s unless you happen to get the one person who actually cares. Ask to be connected to the local station, they can actually speak and understand English and are usually very helpful.
Sorry for the long post, but I hope that clears some things up. Some of us actually do care!
LB, thanks for your feedback! I had another “fun” experience the other day by UPS. I ordered some furniture that was supposed to be delivered via freight… and the company was supposed to call a day prior to the delivery so I could make arrangements of where to set the stuff. It turns out that is was UPS who delivered it. No call, no doorbell ring. I wake up that morning to find my entire porch was filled in Tetris Style with large furniture boxes… it was AWESOME.
A typical fedex driver working at my hub has to make 80 deliveries in a 12 hour shift. It is against the rules for us here to drive any longer than 10 hours per day, so you could say that 2 of those hours are spent sorting and loading the packages. UPS has a similar sized workload, proportionate to their hours.
We are not required to get a signature *unless the shipper requests it*. It is not required of us to deliver only if some answers the door, *unless the shipper requests it*. The same is true for UPS. This is well known, especially by big companies who use our services often.
We don’t have time to require every person to answer the door and personally recieve the package. It is of course easy to tell if a box is a computer box, especially if the word DELL is printed on it (and we get LOTS of those.) But we don’t know the value of the contents of all the other boxes. If we waited for even just a quarter of the customers to answer the door, we would have time to deliver maybe half of our normal load. Maybe. And any driver who has been here for more than a few weeks that brings back half their load will soon find themselves looking for a job elsewhere.
It is the shipper’s responsibility to request a signature. And you have the right to ask of the shipper that they require a signature upon delivery. (You have the right to *ask*, but I didn’t say that they are obliged to comply.)
Anyhoo, your ire is misplaced.
I forgot to add, most of the computer boxes marked DELL *do not* require a signature. When we scan the packages, signature requests will immediately become apparent if they were made.
I said MOST, not all. You can confirm that your package required a signature by reading it on the mailing label.
And when I said that it is the ’shipper’s’ responsibility, I was talking about the company who is sending you the package, not Fedex themselves. English is not my first language, but I know my job very well.
Please understand that Fedex Ground drivers who travel between states, terminal to terminal, are totally FedUp with Fedex. Fedex wants us to hurry and then sit 24 hours praying for a load to the next terminal. Many drivers are only working ever other week as Fedex hired too many trucks for too little Freight. Think about it… we still have to make our truck payments and house payments with only half a paycheck. All Fedex Ground trucks are owner operators, do you think under these circumstances we give a shit if your packages are late!
Werty, I’m very sorry to hear that you had such a crummy experience with FedEx. It is absolutely positively not right what happened to you. Although I don’t know all the details behind the scenes with your shipment, I can tell you that it is definitely not the type of service FedEx represents or stands for. I know it seems to have happened some time ago, but if you haven’t resolved the issue already, let me know and I’ll see what I can do for you. I work for FedEx Express in AK and we do our best to make sure every experience is outstanding. Email me at 528527@fedex.com.
Just a couple of things to consider…
Information is only as good as received. If Dell did not select the appropriate options in the shipping process, the package would not have required a sig. Also, a company is only as good as the sum of its parts. …if you had crappy service, then that means someone messed up somewhere…Dell, the fdx CSA, courier etc. …either your courier did not receive the updated package information or the courier neglected his/her responsibilities. The package will have a digital delivery sig. on it by the courier that delivered it. If it was their fault, it can be addressed. You are owed a great apology and, in my opinion, some sort of refund if FedEx is at fault.
…regarding the last post from the FDX Ground driver. …I’m also sorry to hear things are so hard on you guys right now. Please keep in mind that a large part of our problem is due to the weakened economy. …there are simply not as many people shipping right now due to the increased costs related to our fuel surcharges etc. …and that’s across the board. It’s a hard time for all of us in the shipping business.
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