In the last 12 months I have ordered 5 computers from Dell, 3 laptops and 2 desktops. I did all of this ordering through their small business department and have been treated like a king with each order. Not only have they treated me great when I am ordering their customer support has been superb as well. Here is a breakdown of some of the orders:
Order 1 â€“ Desktop, 3 gigs of memory, dual head video card, dual 19â€ monitors, yada yada yada. This machine was great. It was created and delivered in about the span of a week. I have had zero problems with this machine for the first 8 months or so and then ran into some blurring on both of my monitors.
My first tech support call was to their gold tech support, the woman was friendly and we tested various things and decided it was the monitors. This call was at 5:30 pm. At 9am the next morning I had 2 brand new monitors sitting on my doorstep. Problem solved. I put the bad monitors back in the boxes and they were picked up the same day. This was a FLAWLESS tech support call.
Order 2 â€“ Laptop. I ordered this machine for my dad. This was built and delivered in under a week. Zero problems so far with this machine and no tech support needed.
Order 3 â€“ Laptop. There was a super sale going on and I figured I would get in on the deal and get a new laptop for myself. I changed the order midway through and they were totally cool with that. The one semi bad thing about this laptop was that it had Windows Vista on itâ€¦ The laptop came within a week, I tried it out for a day or two and decided it was not for me. This was my first return that I had to do with Dell and it went really smoothly. They covered the shipping costs to return it, and I was credited back on my account within 3 days.
Order 4 and 5 – Desktop and Laptop. My biz partner and I ordered new work machines. He needed a new desktop, we built a MONSTER. 4 gigs of ram, 2×19â€ monitors, etc etc etc. I got a better laptop, this time a latitude vs an inspiron. The quality felt much sturdier and had better battery options. Also this time I was able to get it with XP professional vs VISTA.
We ordered the computers on Tuesday, the desktop arrived on THURSDAY. Pretty much it was here within 48 hoursâ€¦ that is crazy.
My laptop was scheduled to arrive on Friday, but I was going to be out of the country until Tuesday, so I called up my rep and asked if they could hold it until I returned. The first thing they tried and do was see if they could get it there the same night, and even absorb the costs. That would not work because it was in transit. So my rep stayed on the phone with my while another Dell employee contacted FedEx to see if they could arrange to hold it. FedEx said they would have 3 delivery attempts times while I was gone, then it would be held for me at their pickup facility when I returned. FedEx left it on my porch on Friday, which led me to post this FedEx Sucks story.
My laptop was perfect and I have yet to have a problem with it, my partner on the other hand had some sort of driver issues that would cause his machine to shutdown sporadically. He called the Gold tech support, and they walked him through the problems. He was very happy with the level of support he had. If they were unable to fix it over the phone they would have sent a brand new machine out to him the next day.
So if you are in the market to get a new computer, I would recommend getting a Dell. If you have your own small business and will be needing multiple machines, it make sense to get them all from one place. It seems like they really value the small business customers, and I have been extremely happy with both the sales department as well as the customer support departments.