Att has to have one of the least user friendly websites I have ever been to. Today I try and log and see my new bill that these idiots just emailed me and the flipping site was down for "upgrades". No where did it tell me this, it just kept logging me out. I tried various browsers and tried navigating up the file structure to see if I could login elsewhere. After a few minutes I had enough and decided to tell them their web site sucks and supplied the following email:
Your web site is absolutely terrible. I attempted to login to my account a few times this morning and had no luck. all you supplied me was a cryptic message about how I was logged out. I navigated up a few levels because I thought it may have been a redirect issue. It was not. I found out you were doing site maintenance.
This is not the first time I have been disappointed with the low quality website. On a prior visit I attempted to upgrade my phone calling plan, to a plan ONLY available online. Well this failed so I was forced to call. After much investigation and finding out your customer service reps could not upgrade this online special I was forced to try again later when my BALANCE was zero. I use your automatic billing, so I should be able to upgrade at any time. The way your system is now, I am forced to upgrade within the first few days of the month. Another annoying feature and another barrier in getting me to spend more money with you.
Hire a usability specialist.
I had to cut my message short because they only allow 755 characters or something. It has to be one of the worst websites I have ever used.
The story I tried to tell them was when I attempted to upgrade my service plan to something better to cover unlimited calls within the US. Weird error on the website (755 I think). After 30 minutes or so on the phone dealing with various customer support agents and different parts of the company I got my answer that pretty much told me I could only upgrade my account online when my balance is zero. I asked if I could pay it off on the phone with a CC and if they could upgrade me then. They said I could pay, but it would take 2-3 days to process, and that I could not do internet specials online…
I get monthly billing, and I have it so it automatically pays my account. I think the time span of when my balance is zero is from like the 4th of the month through the 7th. A 3 day window where I can actually use their web interface to change around my account. It is terrible.
Anyhow fuck you AT&T. Hurry the fuck up and get a decent speed DSL line to my house so I can cancel my overpriced ComCast cable modem.
Oh fuck…hahaha to make matters worse I just tried to submit their form and got this:
The phone number you entered was not found. Please re-enter the phone number you are trying to contact us about so that we can better assist you.
Get a clue ATT