Sprint.com Online Help, not so helpful

December 11, 2007 · 1 comment

in Rants

One of my goals this next year is to streamline my business and get all the bills in one place. My partner and I each have our own phones and use different providers. He is on Sprint and I am on Tmobile… I was looking at the different offerings and it looked like sprint may have a better overall data package which I would like to get for tradeshows and coffee shops… Anyhow I was poking around and the website popped up a window asking me if I wanted any assistance…I Figured they may be able to help and I was totally wrong. Here is the semi funny conversation that was had:

Your Sprint.com Live Chat Transcript:
This is an automated eMail. Please do not respond to this eMail as it will be recieved by an eMail box that is unattended:
Agent: Hello, I'm a Sprint products and services expert. May I help you pick the plan that is best for you?
You: how much would 3 phones, 2 blackberries, and a data card cost oer month (4000minutes package)
You: per month
Agent: I can address your concerns. First, may I move this chat to the top of your window so it won't block the web page and allow me to better assist you as we move to other pages? OK?
You: ok
Agent: Can you see the page below?
You: yes
Agent: Perfect!
Agent: Unfortunately we are unable to give you a total of your monthly taxes. Those taxes are calculated by your location and actual monthly phone usage.
You: that is okay
You: not going to buy today. going to merge phone accounts of employees in jan
Agent: Okay.
Agent: Is there anything else I can help you with today?
You: still waiting on the initial request
You: maybe the page push did not work properly
Agent: What page did you want to see?
You: i want to know homuch it would be for 4000 minutes a month, 2 blackberries (unlimmited usage) and 3 phones
You: and one data card with unlimited usage
Agent: At the checkout page you will see the monthly charges. You do not have to place the order, you can just get an idea.
You: did you add the stuff to my cart?
Agent: No.
You: Allright, well thank you. Have a good day.
Agent: Again, my name is Jessica. Thank you for visiting Sprint.com today. We appreciate your interest and look forward to meeting your wireless needs in the future. Have a great day

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{ 1 comment… read it below or add one }

1 aaron wall 12.22.07 at 12:26 am

Well that about sums it up. Off to go order a new ____.

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